RO-AR.com: Podcasts

Access the full podcast series here Key Takeaways Holly Chuck utilizes her blog to communicate her experiences as a blind individual,… Read More »Podcast ¦ Vulnerability Matters: Episode 30 – There’s more to blind customers than Braille with Holly Tuke

Access the full podcast series here Key Takeaways Customer success requires a deep understanding of business objectives and aligning impact strategies… Read More »Podcast ¦ Punk CX: It’s not about the customer’s journey with our platform, it’s about the customer’s journey – Interview with Nadine Macklin of Carto

Access the full podcast series here Key Takeaways Understanding the evolution of the credit lifecycle is crucial for improving customer experience and… Read More »Podcast ¦ Collecting Thoughts: Improving Financial Workflows

Access the full podcast series here Key Takeaways Maturation of the Market: The chat bot and web messaging market is… Read More »Podcast ¦ RO-AR.com: Revolutionising Customer Service Future of AI and Chatbots

Access the full podcast series here Key Takeaways Cybersecurity as Warfare: The landscape of cybersecurity has evolved, emerging as a new… Read More »Podcast ¦ Next In Queue: Would You Like to Play a Game featuring Joshua Wathen

Access the full podcast series here Key Takeaways The 2050 Mobility Futures Report was developed to aid urban planners, technology policymakers, and environmental… Read More »Podcast ¦ Informing Choices: Mobility Futures with Trisha Mehta

Access the full podcast series here Key Take Aways Cultural Context of Barbecue: The origins of barbecue illustrate that culinary experiences… Read More »Podcast ¦ Next In Queue: Barbacoa de Cabeza featuring Justin Robbins

Access the full podcast series here Key Takeaways Leadership development is crucial for emerging leaders, enabling them to realize their full potential… Read More »Podcast ¦ Get out of wrap: 207 Clayton Trotsky & The Future Leaders Club

Access the full podcast series here Key Takeaways The transition from client to prospect is immediate once a client leaves, highlighting… Read More »Podcast ¦ CX Passport: The one where offboarding matters – Gary Marra CX OpenToWork E190

Access the full podcast series here Key Takeaways Relevance of Digital Collections: Digital collections remain highly relevant, showing no signs… Read More »Podcast ¦ RO-AR.com: Embracing a Digital-First Strategy

Access the full podcast series here Key Takeaways Empathy and Active Listening: Vital in sensitive sectors like funeral services and senior… Read More »Podcast ¦ CX Files: Tanya Scotece – Miami Dade College – A Focus On Care In Funeral Services

Access the full podcast series here Key Takeaways Supportive Disclosure Environment: A supportive environment is essential for customers to comfortably share… Read More »Podcast ¦ Vulnerability Matters: Episode 29 – How do I get a customer to disclose With Alexis Stevens from Money and Mental Health

Access the full podcast series here Key Takeaways Transformation in Customer Service: The customer service landscape is experiencing a significant transformation… Read More »Podcast ¦ Punk CX: The third wave of customer support – Interview with Natasha Ratanshi-Stein of Surfboard

Access the full podcast series here Key Takeaways Diversification in Training: The transition from running to triathlons illustrates the importance of… Read More »Podcast ¦ Next In Queue: Run Forest Run featuring Conor Pendergrast

Access the full podcast series here Key Takeaways Evolution of Technology: The transition from traditional PBX systems to cloud-based solutions like… Read More »Podcast ¦ Get out of wrap: 205 – Nerys Corfield – the Tech space explained

Access the full podcast series here Key Takeaways Unconventional Journey: The speaker's path into recruitment was shaped by personal family challenges,… Read More »Podcast ¦ Get out of wrap: 206 – Kerry Sudale on the Candidate Experience in Recruitment

Access the full podcast series here Key Takeaways Emerging Global Movements: The podcast discusses a fictional scenario set in 2050, where… Read More »Podcast ¦ Informing Choices: ECOFASCISM leviathan or lifejacket of humankind – The Great Earth Day Referendum of 2050 with Javier Creus

Access the full podcast series here Key Takeaways The recent budget announced by Chancellor Rachel Reeves has raised significant concerns within… Read More »Podcast ¦ CX Files: EXTRA SHOW How Does the UK 2024 Budget Impact BPO and CX

Access the full podcast series here Key Takeaways Executive Support: Successful customer experience (CX) programs require executive or C-level support to… Read More »Podcast ¦ CX Passport: The one where we stop KPI hunting – Marcus Karlsson Customer Experience Strategist at SEB in CX Passport Episode 189

Access the full podcast series here Key Takeaways The credit and collections industry is witnessing a rise in debt and bankruptcy,… Read More »Podcast ¦ Collecting Thoughts: Balancing Technology and Human Connection in Collections