RO-AR.com: Podcasts

Access the full podcast series here Key Takeaways Active Learning is Essential Traditional lecture-style training methods result in low retention rates;… Read More »Podcast ¦ Next In Queue: Dirty Little Secret featuring Casey Denby

Access the full podcast series here Key Takeaways Customer-Centric Focus: Companies should prioritise understanding customer needs and align their operations to… Read More »Podcast ¦ Punk CX: There are major tectonic shifts taking place in the outsourcing space right now – Interview with Craig Crisler of SupportNinja

Access the full podcast series here Key Takeaways The market exhibits mixed sentiments about AI adoption, showcasing high levels of… Read More »Podcast ¦ RO-AR.com: Real World Applications of Conversational AI

Access the full podcast series here Key Takeaways Eco-Fascism Defined: Eco-fascism merges environmentalism with authoritarianism, leading to restrictive policies that disproportionately… Read More »Podcast ¦ Informing Choices: ECOFASCISM leviathan or lifejacket of humankind – Roanoke with Fernando Gutiérrez Olaizola

Access the full podcast series here Key Takeaways The credit industry is undergoing a significant shift towards the integration of AI… Read More »Podcast ¦ Credit Shift: News Update How AI is Disrupting Traditional Industries AI’s Role in Transforming Financial Services

Access the full podcast series here Key Takeaways The design process in customer experience (CX) relies heavily on honest assessments of… Read More »Podcast ¦ CX Passport: The one with the CX nervous system – Jameson McFarland E185

Access the full podcast series here Key Takeaways CX Foundation Closure: The CX Foundation has ceased operations due to the ill… Read More »Podcast ¦ CX Files: Isobel Rogers & Karen Howard – The Launch Of The CX Alliance

Access the full podcast series here Key Takeaways AI Reshaping CX: The rapid adoption of AI technologies is transforming customer experience… Read More »Podcast ¦ CX Files: Stephen Loynd & Chris Gillen – How AI Has Redefined CX

Access the full podcast series here Key Takeaways Reputation Challenges: The UK collections industry faces difficulties regarding public perception but… Read More »Podcast ¦ RO-AR.com: Effective PR Shaping Financial Services (and Collections)

Access the full podcast series here Key Takeaways The contact centre industry is facing challenges in retaining talent, not necessarily attracting… Read More »Podcast ¦ Get out of wrap: Get Out of Wrap TV – Sept 17th – 80th Show

Access the full podcast series here Key Takeaways Healthcare positions, particularly in revenue cycle management, require a compassionate approach when interacting… Read More »Podcast ¦ Collecting Thoughts: Working with Hyper-Vulnerable Customers

Access the full podcast series here Key Takeaways Understanding the emotional landscape: Recognising the emotions of customers facing terminal illness is… Read More »Podcast ¦ Vulnerability Matters: Episode 26 -Just what do I say to a terminally ill customer With David Williams from Marie Curie

Access the full podcast series here Key Takeaways Simplifying processes and removing friction can significantly enhance customer experiences. It is important… Read More »Podcast ¦ CX Passport: The one with the AgileCX – Lauren Feehrer Founder and President of LoyaltyCraft Consulting E182

Access the full podcast series here Key Takeaways The fundraising dynamic has shifted, with only 20% of companies currently in… Read More »Podcast ¦ RO-AR.com: Funding and how to think about growing your business

Access the full podcast series here Key Takeaways The landscape of CX technology has evolved significantly over the past two decades,… Read More »Podcast ¦ CX Files: Michael Clark – CXTT Consulting – The Tech That Makes CX Work

Access the full podcast series here Key Takeaways The podcast emphasises the importance of understanding gender biases embedded in technology, particularly… Read More »Podcast ¦ Informing Choices: AI in the Future of Gender Equality with Alex Whittington

Access the full podcast series here Key Takeaways Deep Customer Understanding: Connie Kulture emphasises the importance of deep customer understanding as… Read More »Podcast ¦ Punk CX: Building customer loyalty and a human connection in an increasingly competitive landscape – Interview with Conny Kalcher of Zurich Insurance

Access the full podcast series here Key Takeaways The "Get Out of Wrap" podcast has reached a significant milestone of 200… Read More »Podcast ¦ Get out of wrap: 200 – The 200th episode of Get Out of Wrap

Access the full podcast series here Key Takeaways Understanding the distinctions between artificial intelligence (AI), machine learning (ML), and data science… Read More »Podcast ¦ Better Debt: AI and Machine Learning Masterclass

Access the full podcast series here Key Takeaways Tara Desai is the Director of Product Marketing for martech and ad tech… Read More »Podcast ¦ Punk CX: If it matters for your customer, it’s important – Interview with Tara DeZao, Simon Thorpe and James Dodkins of Pega