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Podcast ¦ Get out of wrap: The Break Room – a Linkedin Audio Event
12 August 2024
Podcast ¦ Collecting Thoughts: Managing Risk with Repeat Clients
12 August 2024
Podcast ¦ RO-AR.com: Digital Adoption Insights from Canada, the US and the UK
12 August 2024
Podcast ¦ What the Future: Leaders Life Stories with Patrick Quinton – Smith
29 July 2024
Podcast ¦ What the Future: Leaders Life Stories with Luke Murphy
29 July 2024
Podcast ¦ Debt Talk: Debt Talk Leasehold & charges
29 July 2024
Podcast ¦ What the Future: Is Energy Sales Dead
29 July 2024
Podcast ¦ What the Future: Leaders Life Stories with Darcy Dewse
29 July 2024
Podcast ¦ Punk CX: There needs to be a really tight relationship between business strategy and target state architecture – Interview with Cale Urwin of Bupa
29 July 2024
Podcast ¦ CX Files: Alistair Niederer – FormIGA – IAOP & GSA join forces for good in BPO and CX
29 July 2024
Podcast ¦ Next In Queue: Far From Home featuring Matt Beran
29 July 2024
Podcast ¦ CX Files: Stephen Peattie & Dan Castilla – Assessing BPO
29 July 2024
Podcast ¦ Vulnerability Matters: Episode 24 – Hidden disability, looking behind the Sunflower Lanyard scheme with Paul White
29 July 2024
Podcast ¦ Next In Queue: Learning to Fly featuring Jeff Sheehan
29 July 2024
Podcast ¦ Get out of wrap: 196 – GOOW TV ft. Rob Wilkinson on NPS
29 July 2024
Podcast ¦ CX Passport: The one with the hidden customer revenue – Anita Toth The Hidden Revenue Hunter E175
29 July 2024
Podcast ¦ Collecting Thoughts: Managing Delinquency and Negotiating Settlements
29 July 2024
Podcast ¦ Punk CX: The customer isn’t always right – Interview with Daphne Costa Lopes of Hubspot
29 July 2024
Podcast ¦ Get out of wrap: 197 GOOW TV – Are agents being asked to come back in to Contact Centres
29 July 2024
Podcast ¦ RO-AR.com: The Digital Shift Collections Strategies for a New Era
29 July 2024
Podcast ¦ CX Passport: The one with the epochal growth – Sarah Caminiti Head of US Customer Service at abcam E176
29 July 2024
Podcast ¦ Get out of wrap: 194 – GOOW TV on Training & Agent In-Call Knowledge
13 July 2024
Podcast ¦ CX Files: Leigh Hopwood – CCMA – CX From The Buyer’s Perspective
13 July 2024
Podcast ¦ Informing Choices: Inclusive Workplaces – Nurturing Culturally Dynamic, Multi-Generational Workplaces with Cat Barnard
13 July 2024
Podcast ¦ Vulnerability Matters: Episode 23 – The secret life of accessible numbers with Laura Parker and Chris Fitch
13 July 2024
Podcast ¦ Get out of wrap: 195 – The ECCCSA’s with new Chair of the Judges – Moira Clark and Director of Operations – Jackie Pringle
13 July 2024
Podcast ¦ Punk CX: The ongoing decline of brand loyalty, what’s driving it and what should be done about it – Interview with Simon Morris of ServiceNow
13 July 2024
Podcast ¦ Next In Queue: Connections featuring Lynn Hunsaker
13 July 2024
Podcast ¦ RO-AR.com: Buzzwords or Real Solutions What really matters
9 July 2024
Podcast ¦ Informing Choices: 21st Century Leadership with Cat Barnard
9 July 2024
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