RO-AR.com: Podcasts

Access the full podcast series hereSummary: The podcast episode features guest Stephanie Corden, a leadership trainer and mental health advocate, who… Read More »Podcast ¦ CX Passport: The one with mental health and CX – Stephanie Coradin CEO & Founder DEMBO Inc E159

Access the full podcast series here Summary Cognitive Copy, a ghostwriting service specializing in the BPO and CX industry, has launched… Read More »Podcast ¦ CX Files: Matt Kendall – BPO Bullhorn – A New Newsletter For The BPO & CX Community

Access the full podcast series here Summary In a recent dialogue about the challenges and developments in the credit union… Read More »Podcast ¦ RO-AR.com: Tech Innovations Transforming Credit Union Services

Access the full podcast series here Podcast Summary: Conversation Design and the Role of Large Language Models Kent Merida, a conversation… Read More »Podcast ¦ Next In Queue: Would You Like to Play featuring Kent Morita

Access the full podcast series here Summary: The episode features a conversation with David Holmes, the sales director at SSC and… Read More »Podcast ¦ Get out of wrap: 186 – David Holmes author of Leading the Line comes on to chat about the book

Access the full podcast series here Summary This podcast episode discusses recent news and updates in the credit industry. The hosts… Read More »Podcast ¦ Credit Shift: News Update Consolidation, Technology, Disruption, Apple’s Finance Kit and Credit Card Legislation

Access the full podcast series here Summary This is a podcast interview with Jamie Smith, an advisor and author in the… Read More »Podcast ¦ Punk CX: What happens when you give data back to people – Interview with Jamie Smith of Customer Futures

Access the full podcast series here Summary: In this episode of the Punk CX podcast, Adrian Swinscoe interviews David Powers, an… Read More »Podcast ¦ Punk CX: A look inside a punk-inspired contact center – Interview with David Powers

Access the full podcast series here Summary In this episode of the podcast, the hosts discuss various news and updates in… Read More »Podcast ¦ Credit Shift: News Update Exploring Credit Recovery, Record High Credit Card Complaints, Debt Awareness, AI in Finance, and the Growing BNPL Phenomenon

Access the full podcast series here Summary I Leona Mehta, co-founder and CEO of automatic, shares her journey in the field… Read More »Podcast ¦ CX Passport: The one with where she’s OG AI – Alyona Medelyan Co-Founder & CEO Thematic E158

Access the full podcast series here New Developments in Civil Law Enforcement During a podcast interview, Russell Hamlin Boone, CEO… Read More »Podcast ¦ RO-AR.com: An Insight into the Modern World of Enforcement

Access the full podcast series here Summary This podcast episode from the Money Advice Trust discusses the experiences of individuals who… Read More »Podcast ¦ Vulnerability Matters: Episode 14 – Hearing Loss and dDeaf customers with Tim Scannell and Chris Fitch

Access the full podcast series here Stacy Sherman, a professional speaker, advisor, LinkedIn instructor, author, and podcaster, discusses the challenges and… Read More »Podcast ¦ Next In Queue: A Little Dignity and a Little Respect featuring Stacy Sherman

Access the full podcast series here CX Files Podcast Summary Welcome to the CX Files podcast summary for the episode aired… Read More »Podcast ¦ CX Files: Dr Lollie Mancey – UCD Innovation Academy – Resilience And WorkLife Balance In The CX Workplace

Access the full podcast series here This podcast episode features a conversation with Jermaine Edwards, the founder and chief customer growth… Read More »Podcast ¦ CX Passport: The one with outcomes not experiences – Jermaine Edwards B2B Customer Growth Strategist E157

Access the full podcast series here : https://blog.crsoftware.com/podcast-advanced-technology-for-collections-with-chris-hopkins Summary: In this podcast episode, Eric Ferguson, an industry expert with over… Read More »Podcast ¦ Collecting Thoughts: Using Data to Humanize Collections

Access the full podcast series here Podcast Summary: This podcast episode discusses the concept of lived experience and its relevance… Read More »Podcast ¦ Vulnerability Matters: Episode 13 – Lived experience with Dan Holloway and Chris Fitch

Access the full podcast series here: https://cxfiles.libsyn.com/ Summary: In this podcast episode, the hosts discuss the state of customer experience… Read More »Podcast ¦ CX Files: Bruce Winder – The Future Opportunities And Challenges For CX In Retail

Access the full podcast series here: https://pod.co/punk-cx/ Summary Michael Hinshaw, President of M Corp CX, discussed the need to understand… Read More »Podcast ¦ Punk CX: The CX value model and linking experience to business outcomes – Interview with Michael Hinshaw of McorpCX

Access the full podcast series here: https://getoutofwrap.com/ Summary In this podcast, Katie Davies, Client Development Director at DDC OS, discusses… Read More »Podcast ¦ Get out of wrap: 185 Katie Davies of DDC OS chats about her passion for The North & DDC Discusses