RO-AR.com: Podcasts

Access the full podcast series here Summary: In this podcast episode, the CEO of cloud tech gurus, Fred Stacy, discusses the… Read More »Podcast ¦ Next In Queue: Get Off of My Cloud featuring Fred Stacey

Access the full podcast series here Summary This podcast episode features an interview with Scott Lee Holloway, the Voice of the… Read More »Podcast ¦ CX Passport: The one with the (CX) Pet Shop Boys – Scott Lee Holloway, VOC Manager APS Bank (Malta) E167

Access the full podcast series here Summary: In this podcast episode, Andrea Cisco interviews Zig Serafin, the CEO of Qualtrics. They… Read More »Podcast ¦ Punk CX: If you aren’t fixing the bigger picture, then you are just putting a band-aid on the problem – Interview with Zig Serafin of Qualtrics

Access the full podcast series here Podcast Summary To embrace the digital future of credit and collections, the podcast discusses the… Read More »Podcast ¦ Credit Shift: NatWest’s AI Agent Development A Look Behind the Scenes

Access the full podcast series here Summary: This podcast episode features an interview with Steve Masa, the Chief Executive and Head… Read More »Podcast ¦ CX Files: Steve Mosser – Sensée – Flexible WFM & Total Footprint Optimization

Access the full podcast series here Podcast Summary: The Unstoppable March of Technology in Industry 4.0 Welcome to the latest episode… Read More »Podcast ¦ Informing Choices: Industry 4.0 – The Unstoppable March of Technology with Cat Barnard

Access the full podcast series here Welcome to the punk CX podcast Welcome to the punk CX podcast. My name is… Read More »Podcast ¦ Punk CX: The Generative AI landscape The good, the bad and the boring – Interview with Don Schuerman of Pega

Access the full podcast series here Summary This podcast episode explores the fragmentation of global systems in the context of globalization… Read More »Podcast ¦ Informing Choices: The Fragmentation of Global Systems with Cat Barnard

Access the full podcast series here Summary Jordan Hooker, a customer experience specialist with over a decade of experience, shares his… Read More »Podcast ¦ CX Passport: The one with the customer support great day – Jordan Hooker CX OpenToWork E166

Access the full podcast series here Summary In this podcast, Fred Stacy, CEO of Cloud Tech Gurus, discusses the technology… Read More »Podcast ¦ RO-AR.com: Clouds, Calls, and the AI Revolution – Contact Centre Edition

Access the full podcast series here Summary In this podcast episode, the guest speaker discusses the concept of customer centricity and… Read More »Podcast ¦ CX Passport: The one where org design gets in the way – Silvana Buljan Executive Director Bond EMEA E165

Access the full podcast series here Podcast Summary: AI and the Future of Customer Experience In this podcast episode, Luke Jameson… Read More »Podcast ¦ Next In Queue: If Droids Could Think There’d Be None of Us Here featuring Luke Jamieson

Access the full podcast series here Summary This podcast episode discusses the issue of dependency beyond drugs, alcohol, and gambling. The… Read More »Podcast ¦ Vulnerability Matters: Episode 18 – Dependency with Jamie Compton-Rea and Chris Fitch

Access the full podcast series here Summary In this podcast episode, Sondra Thompson, an empathy expert and founder of AI Evolution,… Read More »Podcast ¦ Get out of wrap: 189 Sandra Thompson on Emotional Intelligence pt.1

Access the full podcast series here Summary The podcast episode discusses the 10 meta trends that will shape the future of… Read More »Podcast ¦ Informing Choices: Meta Trends Re-Shaping Work with Cat Barnard

Access the full podcast series here Summary This podcast episode features the President of Global Business Processing Outsourcing at CGS. She… Read More »Podcast ¦ CX Diaries: Steering Through the Customer Experience Universe Strategic Insights

Access the full podcast series here In this episode of the Next in Queue podcast, the host discusses the benefits of… Read More »Podcast ¦ Next In Queue: Good Against Remotes is One Thing

Access the full podcast series here Summary: This conversation is an episode of the CX Passport podcast, featuring Francesca Tempestini, a… Read More »Podcast ¦ CX Passport: The one with the Disney Wisdom – Francesca Tempestini – Employee Experience Advocate E164

Access the full podcast series here Summary AI technology is rapidly changing the way we live and work, and its… Read More »Podcast ¦ RO-AR.com: Artificially Speaking – Exploring AI’s Impact

Access the full podcast series here Summary: This podcast episode is a preview of Barry Winkler’s talk at the CXO Conference… Read More »Podcast ¦ CX Files: Barry Winkless – Future of Work Institute – Creating Attractive Destinations For Talent