RO-AR.com: Podcasts

Access the full podcast series here Key Takeaways Journey mapping is a tool to facilitate decision-making and improve customer experience, not… Read More »Podcast ¦ Punk CX: Without context, an insight is worth nothing – Interview with Jochem van der Veer of TheyDo

Access the full podcast series here Key Takeaways Visual Customer Experience (CX) is becoming a critical tool to enhance agent-customer interactions… Read More »Podcast ¦ CX Files: Pete Jones – Grypp – Why Are We Still Asking Agents to Work with Their Eyes Shut

Access the full podcast series here Key Takeaways South Africa’s outsourcing favorability ranking dropped from first place in 2022 to third… Read More »Podcast ¦ CX Files: PANEL In Face of Stagnating Favorability Ratings, What’s Next for South African Offshore CX

Access the full podcast series here Key Takeaways Developing a high-performance workplace culture requires deep personal and professional relationships within an… Read More »Podcast ¦ CX Passport: The One With The Culture Shock Absorber – Eric Stone E219

Access the full podcast series here Key Takeaways Sales success is not just about closing deals but about serving others and… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: The Go-Giver – Feel GOOD About Selling! Bob Burg

Access the full podcast series here Key Takeaways Customer experience can be improved through small, incremental changes rather than large-scale implementations.… Read More »Podcast ¦ CX Passport: The One With the AgileCX – Lauren Feehrer E220 Greatest Hits

Access the full podcast series here Key Takeaways The BPO industry faces a perception challenge, often seen as subpar, affecting both… Read More »Podcast ¦ Next In Queue: Hang On featuring Kevin Zyskowski

Access the full podcast series here Key Takeaways The data landscape is evolving significantly, particularly in collecting and aggregating consumer… Read More »Podcast ¦ RO-AR.com: Discovering Vulnerability – Leaning on Data to help

Access the full podcast series here Key Takeaways The next Customer Experience Summit will be held on 15 July in Manchester,… Read More »Podcast ¦ Get out of wrap: 228 – Hannah Russell of Roar B2B on the Contact Centre Expo & The Next CX Summit

Access the full podcast series here Key Take Aways Innovation Origin: The concept of Seedlip was born out of a personal… Read More »Podcast ¦ Uncensored CMO: Startup masterclass – how Seedlip went from idea to Diageo exit in 3.5 years – Ben Branson

Access the full podcast series here Key Take Aways Impact of Local Clubs: Grassroots sports clubs play a vital role in… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: Trailer – The Hidden Struggles of Grassroots Sports Alex Fitchett

Access the full podcast series here Key Take Aways The importance of grassroots sports clubs as community focal points influences the… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: The Hidden Struggles of Grassroots Sports Alex Fitchett

Access the full podcast series here Key Take Aways Voice remains a dominant channel in customer service despite predictions of its… Read More »Podcast ¦ Punk CX: Voice still reigns in customer service – Interview with Nikola Mrkšić of PolyAI

Access the full podcast series here Key Take Aways The Enforcement Conduct Board (ECB) was established to provide oversight in an… Read More »Podcast ¦ Debt Reckoning: The First Ever Round of Applause (Enforcement, Live at IMA Conference)

Access the full podcast series here Key Take Aways Brand investment during crises can shape a company’s narrative and strengthen its… Read More »Podcast ¦ Uncensored CMO: AirBnB on their big new innovation, in-housing creativity and brand led communication – Hiroki Asai

Access the full podcast series here Key Take Aways Businesses often struggle with marketing not due to their product quality, but… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: Trailer – Master Storytelling, Community & Video in 2025 Dorien Morin-Van Dam

Access the full podcast series here Key Take Aways The importance of community in the contact center industry, which fosters connections… Read More »Podcast ¦ Next In Queue: Welcome Back featuring Erica Marois

Access the full podcast series here Key Takeaways The AI hype cycle has intensified since the launch of ChatGPT, creating confusion… Read More »Podcast ¦ CX Files: Mythbusting AI In CX – The Truths No One Tells You

Access the full podcast series here Key Take Aways The complexity of financial arrangements in separated intercultural families requires tailored approaches… Read More »Podcast ¦ Debt Talk: Debt Talk Family planning, divorce & debt

Access the full podcast series here Key Takeaways AI and large language models (LLMs) are revolutionizing the delivery of collections and… Read More »Podcast ¦ Arum: Using AI to transform collections system delivery