RO-AR.com: Podcasts

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Industry Podcast Summaries

Podcast ¦ RO-AR.com: Needing Support – Vulnerability Evolution

Access the full podcast series here Key Take Aways The understanding of vulnerability in financial services has evolved significantly over… Read More »Podcast ¦ RO-AR.com: Needing Support – Vulnerability Evolution

Podcast ¦ Market Pulse: Pros & Pioneers: How Fake Engagement is Destroying Your Business Dan Hall

Podcast : Market pulse pros and pioneers Search for original: Link Key Takeaways The podcast features candid discussions with industry leaders on… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: How Fake Engagement is Destroying Your Business Dan Hall

Podcast ¦ CX Passport: The one with the CX maven – Sarah Hatter E224 Greatest Hits

Podcast : CX passport Search for original: Link Key Take Aways The importance of asking for permission to put customers on hold,… Read More »Podcast ¦ CX Passport: The one with the CX maven – Sarah Hatter E224 Greatest Hits

Podcast ¦ Next In Queue: Where Everybody Knows Your Name featuring Nick Glimsdahl

Podcast : next in queue Search for original: Link Key Take Aways Personalised customer experiences, akin to the ‘Cheers’ model, foster a… Read More »Podcast ¦ Next In Queue: Where Everybody Knows Your Name featuring Nick Glimsdahl

Podcast ¦ Get out of wrap: 230 The 102nd episode of GOOW TV

Podcast : Get Out of Wrap Search for original: Link Key Take Aways Voice bot utilisation remains limited, with only 10%… Read More »Podcast ¦ Get out of wrap: 230 The 102nd episode of GOOW TV

Podcast ¦ CX Files: Amanda Quinn – Quinn Growth Advisors – BPOs Must Specialize or Die Trying

Podcast : The CX files Search for original: Link Key Take Aways Senior managers in financial services should prioritise niche specialisation over… Read More »Podcast ¦ CX Files: Amanda Quinn – Quinn Growth Advisors – BPOs Must Specialize or Die Trying

Podcast ¦ Arum: Avoiding mistakes that derail collections system implementations

Podcast : Arum insights Search for original: Link Key Take Aways Successful collection system implementation demands more than just a focus… Read More »Podcast ¦ Arum: Avoiding mistakes that derail collections system implementations

Podcast ¦ Market Pulse: Pros & Pioneers: Trailer – How Fake Engagement is Destroying Your Business Dan Hall

Podcast : Market Pulse Pros and Pioneers Search for original: Link Key Take Aways The disparity in social media success—some influencers rise… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: Trailer – How Fake Engagement is Destroying Your Business Dan Hall

Podcast ¦ Uncensored CMO: Marketing secret sauce with Kraft Heinz CMO Todd Kaplan

Podcast : uncensored CMO Search for original: Link Key Take Aways Embedding a challenger ethos is vital for revitalising mature brands, even… Read More »Podcast ¦ Uncensored CMO: Marketing secret sauce with Kraft Heinz CMO Todd Kaplan

Podcast ¦ RO-AR.com: Training and Knowledge Retention AI Perspectives

Access the full podcast series here Key Take Aways Information overload is prevalent in the workplace, resulting in difficulties for… Read More »Podcast ¦ RO-AR.com: Training and Knowledge Retention AI Perspectives

Podcast ¦ CX Files: Mike Ortegon – Yoummday – How Travel Is Taking Off

Podcast : The CX files Search for original: Link Key Take Aways Travel experience is increasingly centred on the entire product, moving… Read More »Podcast ¦ CX Files: Mike Ortegon – Yoummday – How Travel Is Taking Off

Podcast ¦ RO-AR.com: Remote Working – and – Walking

Access the full podcast series here Key Take Aways Outdoor environments stimulate strategic thinking and foster creativity, challenging conventional office-based… Read More »Podcast ¦ RO-AR.com: Remote Working – and – Walking

Podcast ¦ Next In Queue: It Just Takes Some Time featuring Raymond Stover

Podcast : Next in queue Search for original: Link ### Key Take Aways 1. The adoption of accessible technology enables visually impaired… Read More »Podcast ¦ Next In Queue: It Just Takes Some Time featuring Raymond Stover

Podcast ¦ Debt Reckoning: Everything Is A Last Resort (Council Tax)

Podcast : Debt Reckoning Search for original: Link Key Take Aways The podcast highlights ongoing government consultations on reforms to the council… Read More »Podcast ¦ Debt Reckoning: Everything Is A Last Resort (Council Tax)

Podcast ¦ Market Pulse: Pros & Pioneers: Why Chasing Happiness Is Making You Miserable Erin Burgoon

Podcast : Market Pulse Pros and Pioneers Search for original: Link Key Take Aways Authentic leadership and purposeful engagement can mitigate burnout… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: Why Chasing Happiness Is Making You Miserable Erin Burgoon

Podcast ¦ CX Files: Jon Florence – Xima Software – AI In The Contact Center

Podcast : CX files Search for original: Link Key Take Aways The discussion emphasises the necessity for organisations, particularly in financial services,… Read More »Podcast ¦ CX Files: Jon Florence – Xima Software – AI In The Contact Center

Podcast ¦ CX Passport: The One With CX in Ghana – Kojo Hayford E222 Greatest Hits

Podcast : CX Passport Search for original: Link Key Take Aways Africa possesses a unique demographic dividend with significant growth potential, especially… Read More »Podcast ¦ CX Passport: The One With CX in Ghana – Kojo Hayford E222 Greatest Hits

Podcast ¦ Punk CX: SRM and why it matters to growth and customer experience – Interview with Ryan Hamilton

Podcast : Punk CX podcast Search for original: Link Key Takeaways Managing multiple customer segments requires understanding their relationships and potential conflicts,… Read More »Podcast ¦ Punk CX: SRM and why it matters to growth and customer experience – Interview with Ryan Hamilton