RO-AR.com: Podcasts

Access the full podcast series here Key Takeaways Empathy or accessibility labs provide firsthand experiences of the challenges disabled customers face,… Read More »Podcast ¦ Vulnerability Matters: Episode 35 – Do you want to build an Empth Lab With Shaun Conner, Government Digital Service

Access the full podcast series here Key Take Aways Customer-Centric Approach: A strong emphasis on prioritizing customer needs and building relationships… Read More »Podcast ¦ Collecting Thoughts: How Relationship Building Shapes Loan Servicing

Access the full podcast series here Key Take Aways Adoption of AI and machine learning is a significant theme among… Read More »Podcast ¦ RO-AR.com: New Tech, New Trends Contact Centre Dynamics

Access the full podcast series here Key Takeaways Web 3.0 represents a shift towards a more equitable digital ecosystem where users… Read More »Podcast ¦ Informing Choices: The Evolution of Web 3.0 with Jaime Schwarz

Access the full podcast series here Key Takeaways Emotive Loyalty: Emotive loyalty goes beyond transactional loyalty programs and is becoming increasingly… Read More »Podcast ¦ Next In Queue: It Works for Chanel featuring Chris Gillen

Access the full podcast series here Key Takeaways Egypt’s Growing Role: Egypt is emerging as a significant multilingual business destination in… Read More »Podcast ¦ CX Files: Gregorio Uglioni – CX Goalkeeper – CX Transformation That Hits The Back Of The Net!

Access the full podcast series here Key Takeaways Transitioning Careers: The shift from traditional careers to workforce management (WFM) can utilise… Read More »Podcast ¦ Get out of wrap: 214 Florian Garnier of Calabrio flying high with WFM

Access the full podcast series here Key Takeaways Nietzsche’s maxim, “What does not kill me makes me stronger”, can be applied… Read More »Podcast ¦ Next In Queue: Stronger featuring Ian Storm

Access the full podcast series here Key Takeaways Emotional Stress: High-impact interactions can result in significant emotional stress for both frontline… Read More »Podcast ¦ Vulnerability Matters: Episode 34 – High-impact interactions how do we recover With Andy Langford and Chris Fitch

Access the full podcast series here Key Takeaways Underutilisation of Customer Feedback: The effectiveness of customer feedback is often not fully… Read More »Podcast ¦ CX Passport: The one with the CX bridge – Sean Cherry Experience Insights at LinkedIn E201

Access the full podcast series here Key Takeaways Voice of the Agent Research: Highlights the importance of incorporating the agent perspective… Read More »Podcast ¦ Punk CX: The majority of agents don’t find AI useful in their daily work – Interview with Martin Teasdale and Ed Creasey

Access the full podcast series here Key Takeaways TKG’s Focus: The Knowledge Group (TKG) specialises in sourcing advisory and managed services… Read More »Podcast ¦ CX Files: Joel Walker – tkg – What Do CX Suppliers Need To Bring To The Table

Access the full podcast series here Key Takeaways Increasing Demand for Affordability Assessments: Regulatory pressures are driving an increasing demand… Read More »Podcast ¦ RO-AR.com: Digital Transformation and Affordability

Access the full podcast series here Key Takeaways Accidental Career Paths: Credit often becomes an accidental career choice, highlighting the need… Read More »Podcast ¦ Collecting Thoughts: Women Supporting Women in Credit

Access the full podcast series here Key Takeaways Understanding customer-defined value is crucial for service providers, as their definition of value… Read More »Podcast ¦ CX Passport: The one with the shepherds of CX – Rachel Sheriff Chief Customer Officer at Recurly E199

Access the full podcast series here Key Takeaways AI Integration: AI proxies are increasingly used in customer service, enabling consumers to… Read More »Podcast ¦ Next In Queue: Defend the Frontier featuring John Walter

Access the full podcast series here Key Takeaways Robotic Process Automation (RPA) has evolved from early workflow automation technologies, which… Read More »Podcast ¦ RO-AR.com: AI, Automation, and Autonomous Agents

Access the full podcast series here Key Takeaways Transparent Culture in Customer Support: Kenji Hayward stresses the importance of fostering a… Read More »Podcast ¦ Punk CX: We got everyone involved in support and made our customer support metrics public – Interview with Kenji Hayward of Front

Access the full podcast series here Key Takeaways Highly Favoured Destination: Mexico continues to be a prime location for customer experience… Read More »Podcast ¦ CX Files: Veronica Richards – CALLS – Servicio Estelar Navigating Customer Care in Mexico

Access the full podcast series here Key Takeaways Companies are underestimating the transformative impact of generative AI on customer experience (CX)… Read More »Podcast ¦ CX Files: BONUS CX In 2025 Discussion