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Industry Podcast Summaries

Podcast ¦ CX Diaries: Lucie Child on Transforming Customer Care and Inclusion

Access the full podcast series here Key Takeaways Lucy Child emphasises the importance of developing effective strategies for customer care operations… Read More »Podcast ¦ CX Diaries: Lucie Child on Transforming Customer Care and Inclusion

Podcast ¦ CX Diaries: The Art of Simplicity in Customer Experience

Access the full podcast series here Key Takeaways The nature of field service operations presents unique challenges, particularly in communication and… Read More »Podcast ¦ CX Diaries: The Art of Simplicity in Customer Experience

Podcast ¦ CX Diaries: Why Thoughtful Technology is Key to Great Customer Experience

Access the full podcast series here Key Takeaways Emphasis on the thoughtful application of technology in customer experience (CX), focusing on… Read More »Podcast ¦ CX Diaries: Why Thoughtful Technology is Key to Great Customer Experience

Podcast ¦ Credit Shift: The Overlooked Potential of SMS in Debt Collection

Access the full podcast series here Key Takeaways Despite being over 30 years old, SMS remains an underutilized channel for engagement… Read More »Podcast ¦ Credit Shift: The Overlooked Potential of SMS in Debt Collection

Podcast ¦ Informing Choices: Somatic Awareness and Leadership with Alessandra Marazzi

Access the full podcast series here Key Takeaways Somatic awareness is crucial for recognising and understanding bodily sensations, movements, and physiological… Read More »Podcast ¦ Informing Choices: Somatic Awareness and Leadership with Alessandra Marazzi

Podcast ¦ CX Files: Sergei Levteev – IBA Group – The Tech Infrastructure Supporting CX

Access the full podcast series here Key Takeaways The AI landscape has evolved from being a hype to a critical component… Read More »Podcast ¦ CX Files: Sergei Levteev – IBA Group – The Tech Infrastructure Supporting CX

Podcast ¦ Market Pulse: Pros & Pioneers: The Art of Breaking Things for Business Growth Daniel Hammond

Access the full podcast series here Key Takeaways Curiosity in Leadership: Daniel Hammond emphasizes the importance of curiosity in leadership, enabling… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: The Art of Breaking Things for Business Growth Daniel Hammond

Podcast ¦ CX Passport: The one with profits through consistency – Tucker Wakabayashi E206

Access the full podcast series here Key Takeaways True empathy in customer experience involves treating customers as individuals rather than mere… Read More »Podcast ¦ CX Passport: The one with profits through consistency – Tucker Wakabayashi E206

Podcast ¦ Next In Queue: On the Rooftops of London featuring Vance Morris

Access the full podcast series here Key Takeaways Creating Memorable Experiences: The importance of creating memorable experiences in home services to… Read More »Podcast ¦ Next In Queue: On the Rooftops of London featuring Vance Morris

Podcast ¦ Market Pulse: Pros & Pioneers: Trailer – Breaking Barriers in Business Hilary Lewis

Access the full podcast series here Key Takeaways Opportunities for Gender Diversity: The finance industry lacks barriers for women in terms… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: Trailer – Breaking Barriers in Business Hilary Lewis

Podcast ¦ Get out of wrap: 218 – Rich Knox of Betr Outsourcing

Access the full podcast series here Key Takeaways Career Development: Transitioning from a focus on financial gain to a commitment to… Read More »Podcast ¦ Get out of wrap: 218 – Rich Knox of Betr Outsourcing

Podcast ¦ CX Files: Audrey William – Ecosystm – AI In CX The Main Blockers & Opportunities

Access the full podcast series here ### Key Take Aways 1. The concept of **agentic AI** is transforming both consumer interactions… Read More »Podcast ¦ CX Files: Audrey William – Ecosystm – AI In CX The Main Blockers & Opportunities

Podcast ¦ CXNNECT: Transforming Organizations with Douglas McCormick Leadership, Structure, and AI

Access the full podcast series here ### Key Takeaways 1. Transformation involves aligning people, technology, and processes to achieve optimal results… Read More »Podcast ¦ CXNNECT: Transforming Organizations with Douglas McCormick Leadership, Structure, and AI

Podcast ¦ Market Pulse: Pros & Pioneers: Trailer – The Art of Breaking Things for Business Growth Daniel Hammond

Access the full podcast series here Key Takeaways Military strategies can be effectively applied to business growth and transformation. Daniel Hammond… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: Trailer – The Art of Breaking Things for Business Growth Daniel Hammond

Podcast ¦ CXNNECT: How AI is Revolutionizing Risk & Compliance with Chris Warburton

Access the full podcast series here Key Takeaways The complexities of the receivables and lending market require strategic navigation, particularly in… Read More »Podcast ¦ CXNNECT: How AI is Revolutionizing Risk & Compliance with Chris Warburton

Podcast ¦ CXNNECT: Transforming Sales Leadership with Jake Dunlap AI, Strategy & Connection

Access the full podcast series here Key Takeaways The sales landscape is undergoing significant transformation, with companies struggling to scale as… Read More »Podcast ¦ CXNNECT: Transforming Sales Leadership with Jake Dunlap AI, Strategy & Connection