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Podcast ¦ CX Diaries: Lucie Child on Transforming Customer Care and Inclusion
Access the full podcast series here Key Takeaways Lucy Child emphasises the importance of developing effective strategies for customer care operations… Read More »Podcast ¦ CX Diaries: Lucie Child on Transforming Customer Care and Inclusion
Podcast ¦ CX Diaries: The Art of Simplicity in Customer Experience
Access the full podcast series here Key Takeaways The nature of field service operations presents unique challenges, particularly in communication and… Read More »Podcast ¦ CX Diaries: The Art of Simplicity in Customer Experience
Podcast ¦ CX Diaries: Why Thoughtful Technology is Key to Great Customer Experience
Access the full podcast series here Key Takeaways Emphasis on the thoughtful application of technology in customer experience (CX), focusing on… Read More »Podcast ¦ CX Diaries: Why Thoughtful Technology is Key to Great Customer Experience
Podcast ¦ Credit Shift: The Overlooked Potential of SMS in Debt Collection
Access the full podcast series here Key Takeaways Despite being over 30 years old, SMS remains an underutilized channel for engagement… Read More »Podcast ¦ Credit Shift: The Overlooked Potential of SMS in Debt Collection
Podcast ¦ Informing Choices: Somatic Awareness and Leadership with Alessandra Marazzi
Access the full podcast series here Key Takeaways Somatic awareness is crucial for recognising and understanding bodily sensations, movements, and physiological… Read More »Podcast ¦ Informing Choices: Somatic Awareness and Leadership with Alessandra Marazzi
Podcast ¦ Punk CX: There are five types of loyalty but only two are growing – Interview with Sara Richter of SAP Emarsys
Access the full podcast series here Key Takeaways The Amarsis Customer Loyalty Index (CLI) report identifies five distinct types of customer… Read More »Podcast ¦ Punk CX: There are five types of loyalty but only two are growing – Interview with Sara Richter of SAP Emarsys
Podcast ¦ CX Files: Sergei Levteev – IBA Group – The Tech Infrastructure Supporting CX
Access the full podcast series here Key Takeaways The AI landscape has evolved from being a hype to a critical component… Read More »Podcast ¦ CX Files: Sergei Levteev – IBA Group – The Tech Infrastructure Supporting CX
Podcast ¦ Uncensored CMO: Yum! CMO on cultural relevance, being innovative & creative risk taking (Taco Bell, KFC, Pizza Hut) – Ken Muench
Access the full podcast series here Key Takeaways Cultural Relevance and Mental Availability: Effective marketing requires a balance of cultural relevance… Read More »Podcast ¦ Uncensored CMO: Yum! CMO on cultural relevance, being innovative & creative risk taking (Taco Bell, KFC, Pizza Hut) – Ken Muench
Podcast ¦ Market Pulse: Pros & Pioneers: The Art of Breaking Things for Business Growth Daniel Hammond
Access the full podcast series here Key Takeaways Curiosity in Leadership: Daniel Hammond emphasizes the importance of curiosity in leadership, enabling… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: The Art of Breaking Things for Business Growth Daniel Hammond
Podcast ¦ CX Passport: The one with profits through consistency – Tucker Wakabayashi E206
Access the full podcast series here Key Takeaways True empathy in customer experience involves treating customers as individuals rather than mere… Read More »Podcast ¦ CX Passport: The one with profits through consistency – Tucker Wakabayashi E206
Podcast ¦ Next In Queue: On the Rooftops of London featuring Vance Morris
Access the full podcast series here Key Takeaways Creating Memorable Experiences: The importance of creating memorable experiences in home services to… Read More »Podcast ¦ Next In Queue: On the Rooftops of London featuring Vance Morris
Podcast ¦ Uncensored CMO: Rare Beauty the story behind the success of Selena Gomez’s make up brand – Katie Welch
Access the full podcast series here Key Takeaways Authenticity in Branding: Rare Beauty thrives on its authenticity, aiming to create a… Read More »Podcast ¦ Uncensored CMO: Rare Beauty the story behind the success of Selena Gomez’s make up brand – Katie Welch
Podcast ¦ Market Pulse: Pros & Pioneers: Trailer – Breaking Barriers in Business Hilary Lewis
Access the full podcast series here Key Takeaways Opportunities for Gender Diversity: The finance industry lacks barriers for women in terms… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: Trailer – Breaking Barriers in Business Hilary Lewis
Podcast ¦ Get out of wrap: 218 – Rich Knox of Betr Outsourcing
Access the full podcast series here Key Takeaways Career Development: Transitioning from a focus on financial gain to a commitment to… Read More »Podcast ¦ Get out of wrap: 218 – Rich Knox of Betr Outsourcing
Podcast ¦ CX Files: Audrey William – Ecosystm – AI In CX The Main Blockers & Opportunities
Access the full podcast series here ### Key Take Aways 1. The concept of **agentic AI** is transforming both consumer interactions… Read More »Podcast ¦ CX Files: Audrey William – Ecosystm – AI In CX The Main Blockers & Opportunities
Podcast ¦ CXNNECT: Transforming Organizations with Douglas McCormick Leadership, Structure, and AI
Access the full podcast series here ### Key Takeaways 1. Transformation involves aligning people, technology, and processes to achieve optimal results… Read More »Podcast ¦ CXNNECT: Transforming Organizations with Douglas McCormick Leadership, Structure, and AI
Podcast ¦ Market Pulse: Pros & Pioneers: Trailer – The Art of Breaking Things for Business Growth Daniel Hammond
Access the full podcast series here Key Takeaways Military strategies can be effectively applied to business growth and transformation. Daniel Hammond… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: Trailer – The Art of Breaking Things for Business Growth Daniel Hammond
Podcast ¦ CXNNECT: How AI is Revolutionizing Risk & Compliance with Chris Warburton
Access the full podcast series here Key Takeaways The complexities of the receivables and lending market require strategic navigation, particularly in… Read More »Podcast ¦ CXNNECT: How AI is Revolutionizing Risk & Compliance with Chris Warburton
Podcast ¦ Uncensored CMO: Creativity & Consistency driving growth for the worlds largest beer brands – Marcel Marcondes
Access the full podcast series here Key Takeaways A successful CMO should have a deep understanding of both the business and… Read More »Podcast ¦ Uncensored CMO: Creativity & Consistency driving growth for the worlds largest beer brands – Marcel Marcondes
Podcast ¦ CXNNECT: Transforming Sales Leadership with Jake Dunlap AI, Strategy & Connection
Access the full podcast series here Key Takeaways The sales landscape is undergoing significant transformation, with companies struggling to scale as… Read More »Podcast ¦ CXNNECT: Transforming Sales Leadership with Jake Dunlap AI, Strategy & Connection