RO-AR Podcast: Access here
Podcast ¦ Informing Choices: Five for 25 – Hopes and Fears for 2025 with five Futurist Friends of the Podcast
Access the full podcast series here Key Takeaways The escalating conflict and restrictions faced by women globally may lead to a… Read More »Podcast ¦ Informing Choices: Five for 25 – Hopes and Fears for 2025 with five Futurist Friends of the Podcast
Podcast ¦ Collecting Thoughts: How AI and Automation Are Transforming Debt Collection Practices
Access the full podcast series here Key Takeaways Challenges in Managing Small Accounts: The collections industry faces significant difficulties in efficiently… Read More »Podcast ¦ Collecting Thoughts: How AI and Automation Are Transforming Debt Collection Practices
Podcast ¦ Punk CX: Pandemic maths and measuring all of marketing – Interview with Gregory Kennedy of Alembic Technologies
Access the full podcast series here Key Takeaways Gregory Kennedy (VP of Marketing at Alembic) shares insights on measuring marketing effectiveness. Alembic's goal is… Read More »Podcast ¦ Punk CX: Pandemic maths and measuring all of marketing – Interview with Gregory Kennedy of Alembic Technologies
Podcast ¦ CX Files: Jose Paz – Startups BPO – CX Recruitment In Honduras and US Nearshore
Access the full podcast series here Key Takeaways Evolving CX Landscape: The customer experience (CX) landscape in Latin America is undergoing… Read More »Podcast ¦ CX Files: Jose Paz – Startups BPO – CX Recruitment In Honduras and US Nearshore
Podcast ¦ Next In Queue: We Can’t Keep Up with Our Own Success featuring Corey Harlock
Access the full podcast series here Key Takeaways A seasoned CEO can help a growing startup manage its pace and improve efficiency.… Read More »Podcast ¦ Next In Queue: We Can’t Keep Up with Our Own Success featuring Corey Harlock
Podcast ¦ Get out of wrap: 209 Steve Morrell of Contact Babel – what should we be focusing on
Access the full podcast series here Key Takeaways First Contact Resolution & Wait Times: Prioritising first contact resolution and minimising wait… Read More »Podcast ¦ Get out of wrap: 209 Steve Morrell of Contact Babel – what should we be focusing on
Podcast ¦ CX Passport: The one with the Alaska employee experience – Jaylene Owen Dir HR & Payroll Hames Corporation E193
Access the full podcast series here Key Takeaways Positive Focus: Emphasise the current contributions of employees rather than their past, particularly… Read More »Podcast ¦ CX Passport: The one with the Alaska employee experience – Jaylene Owen Dir HR & Payroll Hames Corporation E193
Podcast ¦ Punk CX: Broken funnels, flywheels and human messaging – Key insights from HubSpot executives at GROW Europe 2024
Access the full podcast series here Key Takeaways The traditional funnel model for customer acquisition is being replaced by the flywheel model, which focuses… Read More »Podcast ¦ Punk CX: Broken funnels, flywheels and human messaging – Key insights from HubSpot executives at GROW Europe 2024
Podcast ¦ Next In Queue: Turducken featuring Andrew Rios
Access the full podcast series here Key Takeaways Integrating Thanksgiving traditions, such as football, enhances the holiday’s communal atmosphere and overall… Read More »Podcast ¦ Next In Queue: Turducken featuring Andrew Rios
Podcast ¦ CX Files: Ted Nardin – Teleperformance – How CX Can Add Value And Create Success
Access the full podcast series here Key Takeaways The role of BPOs is evolving from merely executing tasks to delivering strategic… Read More »Podcast ¦ CX Files: Ted Nardin – Teleperformance – How CX Can Add Value And Create Success
Podcast ¦ CX Passport: The one with burrito employee experience – Lacey Davidson, HR Manager at JumBurrito E191
Access the full podcast series here Key Takeaways Employee happiness is crucial as it significantly influences customer satisfaction and overall brand perception.… Read More »Podcast ¦ CX Passport: The one with burrito employee experience – Lacey Davidson, HR Manager at JumBurrito E191
Podcast ¦ RO-AR.com: AI Transformation in Contact Centres and Beyond
Access the full podcast series here Key Takeaways AI Agents Enhance, Not Replace Human Operators AI agents are enhancing rather… Read More »Podcast ¦ RO-AR.com: AI Transformation in Contact Centres and Beyond
Podcast ¦ RO-AR.com: Evolution and the Future of Collections Tech
Access the full podcast series here Key Takeaways The collections technology landscape has evolved significantly over the past 25 years,… Read More »Podcast ¦ RO-AR.com: Evolution and the Future of Collections Tech
Podcast ¦ Next In Queue: Beautiful You’re Hired featuring Tim Glowa
Access the full podcast series here Key Takeaways The current job market is challenging for applicants, with significant competition and a 30%… Read More »Podcast ¦ Next In Queue: Beautiful You’re Hired featuring Tim Glowa
Podcast ¦ CX Passport: The one with the skydiving – Dara Kiernan author of “Freefall Leadership Lessons from the Skies” E192
Key Takeaways The importance of maintaining authenticity in leadership and avoiding the pervasive use of jargon in corporate communication. Engaging directly… Read More »Podcast ¦ CX Passport: The one with the skydiving – Dara Kiernan author of “Freefall Leadership Lessons from the Skies” E192
Podcast ¦ Get out of wrap: 208 Ed Creasey of Calabrio on our joint research piece – The Voice of the Agent
Access the full podcast series here Key Takeaways The contact centre industry is experiencing a shift in perception, with agents increasingly… Read More »Podcast ¦ Get out of wrap: 208 Ed Creasey of Calabrio on our joint research piece – The Voice of the Agent
Podcast ¦ Vulnerability Matters: Episode 31 – ‘ Digital poverty’ doesn’t mean what you think with Elizabeth Anderson
Access the full podcast series here Key Takeaways Digital poverty is defined as the inability to engage with digital services effectively when,… Read More »Podcast ¦ Vulnerability Matters: Episode 31 – ‘ Digital poverty’ doesn’t mean what you think with Elizabeth Anderson
Podcast ¦ CX Files: Claas van Delden – yoummday – Will Gig CX Replace The Multilingual Hub
Access the full podcast series here Key Takeaways Shift in Customer Service Sourcing: The pandemic led to a shift from traditional… Read More »Podcast ¦ CX Files: Claas van Delden – yoummday – Will Gig CX Replace The Multilingual Hub
Podcast ¦ Collecting Thoughts: Improving Financial Workflows
Access the full podcast series here Key Take Aways Understanding the evolution of the credit lifecycle is crucial for improving customer… Read More »Podcast ¦ Collecting Thoughts: Improving Financial Workflows
Podcast ¦ Collecting Thoughts: Improving Financial Workflows
Access the full podcast series here Key Takeaways Understanding the evolution of the credit lifecycle is crucial for improving customer experience and… Read More »Podcast ¦ Collecting Thoughts: Improving Financial Workflows