RO-AR.com: Podcasts

Access the full podcast series here Key Takeaways Adaptability is Crucial Transitioning from contact centre roles in commercial sectors to emergency… Read More »Podcast ¦ Vulnerability Matters: Episode 28 – How do 999 staff talk to vulnerable callers With Mike Modder-Fitch and Chris Fitch

Access the full podcast series here Key Takeaways Multifaceted Communication: A multifaceted communication approach is crucial for relationship building in collections.… Read More »Podcast ¦ Collecting Thoughts: The Evolving Landscape of Credit Union Collections with Matt Stegall

Access the full podcast series here Key Takeaways Transformation of Entertainment: Connected entertainment experiences are evolving from passive consumption to dynamic… Read More »Podcast ¦ Informing Choices: The Future of Connected Entertainment Experiences (part 1) with Rachel Noonan

Access the full podcast series here Key Takeaways New Protections for APP Scam Victims: A reimbursement limit of £85,000 is being… Read More »Podcast ¦ Credit Shift: News Update AI, Fraud, and Consumer Protection Addressing the Credit Industry’s Biggest Challenges

Access the full podcast series here Key Takeaways Industry professionals are transitioning from operational management to strategic roles, focusing on elevating… Read More »Podcast ¦ Get out of wrap: 202 – Sarah Hunt of DDC Os – lndustry Legend

Access the full podcast series here Key Takeaways Eco-fascism merges elements of environmentalism with authoritarianism, potentially leading to policies that restrict… Read More »Podcast ¦ Informing Choices: ECOFASCISM leviathan or lifejacket of humankind – Forced Transition from ‘Winner Takes All’ Capitalism to Global Equity with Rhona Morell

Access the full podcast series here Key Takeaways Prioritising Patient Care: The importance of placing patient care above financial considerations in… Read More »Podcast ¦ Next In Queue: How Can I Help featuring Dr. Rachel Hitt

Access the full podcast series here Key Takeaways The prevalence of voice analytics has significantly increased due to advancements in… Read More »Podcast ¦ RO-AR.com: Voice Analytics Transformation and AI

Access the full podcast series here Key Takeaways Personalization as Strategy: Personalization transcends marketing tactics; it is a comprehensive strategy aimed… Read More »Podcast ¦ Punk CX: The five promises of personalization – Interview with Mark Abraham and David Edelman

Access the full podcast series here Key Takeaways Understanding Sentiment: Data alone cannot fully capture the behaviour and emotional complexities of… Read More »Podcast ¦ CX Passport: The one where she knows what makes us tick – Tamar Cohen CEOFounder at HaloEffect Management E186

Access the full podcast series here Key Takeaways Reintroduction of the Philippines: The Philippines aims to reestablish itself as a competitive… Read More »Podcast ¦ CX Files: Peter Ryan – When will we see Philippines BPO 2.0

Access the full podcast series here ### Key Take Aways 1. Customer experience should be approached as a designed and intentional… Read More »Podcast ¦ CX Passport: The one where emotions drive experiences – Ariana Bucio COO at BP Gurus E183

Access the full podcast series here Key Takeaways Emerging Technology: AI-driven simultaneous voice translation is becoming a transformative solution in customer… Read More »Podcast ¦ CX Files: Graham Brown – Alorica – Using AI To Offer CX In Any Language

Access the full podcast series here Key Takeaways A significant portion of homeowners prefers personal interaction over digital solutions for mortgage… Read More »Podcast ¦ Credit Shift: News Update AI’s Growing Influence in Credit Mortgage Trends, Buy-Now-Pay-Later Debt, and Generative AI in Financial Services

Access the full podcast series here Key Takeaways Importance of Customer Experience (CX) CX is increasingly critical for B2B companies, especially… Read More »Podcast ¦ CX Passport: The one with yellow iron CX – Lynn Daniel CEO The Daniel Group E184

Access the full podcast series here Key Takeaways Focus on Customer Retention: Organizations should prioritise customer retention as a primary strategy,… Read More »Podcast ¦ Punk CX: Within five years, contact center agents will become contact center specialists – Interview with Sam Wilson of 8×8

Access the full podcast series here Key Takeaways The origins of the mockumentary genre offer valuable insights into the cultural dynamics… Read More »Podcast ¦ Next In Queue: These Go to Eleven featuring Jarad Haggard

Access the full podcast series here Key Takeaways Importance of Employee Engagement: Employee engagement is critical in contact centres and should… Read More »Podcast ¦ Get out of wrap: 201 – Ian Chappell of Centrical on Team Leader performance and support

Access the full podcast series here Key Takeaways Empathetic Communication: The stigma surrounding collection processes often induces fear and anxiety in… Read More »Podcast ¦ Collecting Thoughts: Larry Chapman on Humanized Collections at Tennessee Valley Federal Credit Union

Access the full podcast series here Key Takeaways Accessibility Enhancement: Easy read formats significantly improve accessibility for individuals with cognitive disabilities… Read More »Podcast ¦ Vulnerability Matters: Episode 27 -How we make “Easy Read” documents in seconds with Annie Baker, Tom, and Lilly