RO-AR.com: Podcasts

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Industry Podcast Summaries

Podcast ¦ Collecting Thoughts: How AI and Automation Are Transforming Debt Collection Practices

Access the full podcast series here Key Takeaways Challenges in Managing Small Accounts: The collections industry faces significant difficulties in efficiently… Read More »Podcast ¦ Collecting Thoughts: How AI and Automation Are Transforming Debt Collection Practices

Podcast ¦ Punk CX: Pandemic maths and measuring all of marketing – Interview with Gregory Kennedy of Alembic Technologies

Access the full podcast series here Key Takeaways Gregory Kennedy (VP of Marketing at Alembic) shares insights on measuring marketing effectiveness. Alembic's goal is… Read More »Podcast ¦ Punk CX: Pandemic maths and measuring all of marketing – Interview with Gregory Kennedy of Alembic Technologies

Podcast ¦ CX Files: Jose Paz – Startups BPO – CX Recruitment In Honduras and US Nearshore

Access the full podcast series here Key Takeaways Evolving CX Landscape: The customer experience (CX) landscape in Latin America is undergoing… Read More »Podcast ¦ CX Files: Jose Paz – Startups BPO – CX Recruitment In Honduras and US Nearshore

Podcast ¦ Next In Queue: We Can’t Keep Up with Our Own Success featuring Corey Harlock

Access the full podcast series here Key Takeaways A seasoned CEO can help a growing startup manage its pace and improve efficiency.… Read More »Podcast ¦ Next In Queue: We Can’t Keep Up with Our Own Success featuring Corey Harlock

Podcast ¦ Get out of wrap: 209 Steve Morrell of Contact Babel – what should we be focusing on

Access the full podcast series here Key Takeaways First Contact Resolution & Wait Times: Prioritising first contact resolution and minimising wait… Read More »Podcast ¦ Get out of wrap: 209 Steve Morrell of Contact Babel – what should we be focusing on

Podcast ¦ Punk CX: Broken funnels, flywheels and human messaging – Key insights from HubSpot executives at GROW Europe 2024

Access the full podcast series here Key Takeaways The traditional funnel model for customer acquisition is being replaced by the flywheel model, which focuses… Read More »Podcast ¦ Punk CX: Broken funnels, flywheels and human messaging – Key insights from HubSpot executives at GROW Europe 2024

Podcast ¦ Next In Queue: Turducken featuring Andrew Rios

Access the full podcast series here Key Takeaways Integrating Thanksgiving traditions, such as football, enhances the holiday’s communal atmosphere and overall… Read More »Podcast ¦ Next In Queue: Turducken featuring Andrew Rios

Podcast ¦ CX Files: Ted Nardin – Teleperformance – How CX Can Add Value And Create Success

Access the full podcast series here Key Takeaways The role of BPOs is evolving from merely executing tasks to delivering strategic… Read More »Podcast ¦ CX Files: Ted Nardin – Teleperformance – How CX Can Add Value And Create Success

Podcast ¦ CX Passport: The one with burrito employee experience – Lacey Davidson, HR Manager at JumBurrito E191

Access the full podcast series here Key Takeaways Employee happiness is crucial as it significantly influences customer satisfaction and overall brand perception.… Read More »Podcast ¦ CX Passport: The one with burrito employee experience – Lacey Davidson, HR Manager at JumBurrito E191

Podcast ¦ RO-AR.com: AI Transformation in Contact Centres and Beyond

Access the full podcast series here Key Takeaways AI Agents Enhance, Not Replace Human Operators AI agents are enhancing rather… Read More »Podcast ¦ RO-AR.com: AI Transformation in Contact Centres and Beyond

Podcast ¦ RO-AR.com: Evolution and the Future of Collections Tech

Access the full podcast series here Key Takeaways The collections technology landscape has evolved significantly over the past 25 years,… Read More »Podcast ¦ RO-AR.com: Evolution and the Future of Collections Tech

Podcast ¦ Next In Queue: Beautiful You’re Hired featuring Tim Glowa

Access the full podcast series here Key Takeaways The current job market is challenging for applicants, with significant competition and a 30%… Read More »Podcast ¦ Next In Queue: Beautiful You’re Hired featuring Tim Glowa

Podcast ¦ Get out of wrap: 208 Ed Creasey of Calabrio on our joint research piece – The Voice of the Agent

Access the full podcast series here Key Takeaways The contact centre industry is experiencing a shift in perception, with agents increasingly… Read More »Podcast ¦ Get out of wrap: 208 Ed Creasey of Calabrio on our joint research piece – The Voice of the Agent

Podcast ¦ CX Files: Claas van Delden – yoummday – Will Gig CX Replace The Multilingual Hub

Access the full podcast series here Key Takeaways Shift in Customer Service Sourcing: The pandemic led to a shift from traditional… Read More »Podcast ¦ CX Files: Claas van Delden – yoummday – Will Gig CX Replace The Multilingual Hub

Podcast ¦ Collecting Thoughts: Improving Financial Workflows

Access the full podcast series here Key Take Aways Understanding the evolution of the credit lifecycle is crucial for improving customer… Read More »Podcast ¦ Collecting Thoughts: Improving Financial Workflows

Podcast ¦ Collecting Thoughts: Improving Financial Workflows

Access the full podcast series here Key Takeaways Understanding the evolution of the credit lifecycle is crucial for improving customer experience and… Read More »Podcast ¦ Collecting Thoughts: Improving Financial Workflows