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Podcast ¦ Informing Choices: AI in the Future of Gender Equality with Alex Whittington
17 September 2024
Podcast ¦ Punk CX: Building customer loyalty and a human connection in an increasingly competitive landscape – Interview with Conny Kalcher of Zurich Insurance
17 September 2024
Podcast ¦ Get out of wrap: 200 – The 200th episode of Get Out of Wrap
17 September 2024
Podcast ¦ Better Debt: AI and Machine Learning Masterclass
10 September 2024
Podcast ¦ Punk CX: If it matters for your customer, it’s important – Interview with Tara DeZao, Simon Thorpe and James Dodkins of Pega
10 September 2024
Podcast ¦ Get out of wrap: 199 Helen & Pete of BPA Quality on Consumer Duty one year on
10 September 2024
Podcast ¦ Collecting Thoughts: Frictionless Customer Experiences
10 September 2024
Podcast ¦ Vulnerability Matters: Episode 25 – Is ‘ableism’ more than another buzzword With Celia Chartres-Aris and Chris Fitch
10 September 2024
Podcast ¦ Get out of wrap: The Break Room – a Linkedin Live Audio event
10 September 2024
Podcast ¦ Informing Choices: The Future of AI in the Care Economy with Alex Whittington
10 September 2024
Podcast ¦ Credit Shift: News Update The Importance of Data Quality in AI , Managing Expectations in the AI Industry
10 September 2024
Podcast ¦ Next In Queue: Different Strokes for Different Folks featuring Bunyamin Cankirli
3 September 2024
Podcast ¦ CX Passport: The one with CX in Ghana – Kojo Hayford, Founder CEO at eSAL E181
3 September 2024
Podcast ¦ Punk CX: Print-era thinking is holding personalization efforts back – Interview with Vivek Sharma on Movable Ink
3 September 2024
Podcast ¦ RO-AR.com: Debt Collections Insights Across Markets
3 September 2024
Podcast ¦ Next In Queue: May I See Your Rental Agreement featuring Amas Tenumah
26 August 2024
Podcast ¦ Collecting Thoughts: From Service Rep to CEO
26 August 2024
Podcast ¦ CX Passport: The one with the total experience – Robby Cloninger VP Consulting, Digital Experience at FPT Software E180
20 August 2024
Podcast ¦ Next In Queue: You’re Gonna Need a Bigger Boat featuring Charlotte Ward
20 August 2024
Podcast ¦ CX Passport: The one with the catalyst (not crusader) – Megan Burns Founder Experience Enterprises E179
20 August 2024
Podcast ¦ Get out of wrap: GOOW TV Panel – Performance Management
20 August 2024
Podcast ¦ Punk CX: Agents view agent-assist technology as more important than a competitive salary – Interview with Gopi Polavarapu at Kore.ai
20 August 2024
Podcast ¦ Get out of wrap: 198 – Nadine Edmondson of Evaluagent on maximising QA & NPS
12 August 2024
Podcast ¦ Next In Queue: We Don’t Need Another Hero featuring Mark Slatin
12 August 2024
Podcast ¦ CX Passport: The one with the customized resiliency kit – Sangeetha Rai VP Customer Success Northwestern Mutual E177
12 August 2024
Podcast ¦ Punk CX: The Brand Connectome™ and why we are doing marketing all wrong – Interview with Leslie Zane
12 August 2024
Podcast ¦ CX Files: Leo Lopez – RISE Global Solutions – The Top 5 Mistakes Startups Make With CX
12 August 2024
Podcast ¦ CX Files: Jonas Berggren – Transcom – AI & Transforming Customer Service
12 August 2024
Podcast ¦ Next In Queue: We Have the Technology featuring Neal Travis
12 August 2024
Podcast ¦ CX Passport: The one where he unifies CX – Adam Powers CX OpenToWork E178
12 August 2024
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