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Industry Podcast Summaries

Podcast ¦ Market Pulse: Pros & Pioneers: From E-commerce to AI Unlocking Marketing Potential Dylan Lam

Access the full podcast series here Key Takeaways Dylan Lamb, founder of Omi Rank, has extensive experience in e-commerce and digital… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: From E-commerce to AI Unlocking Marketing Potential Dylan Lam

Podcast ¦ Next In Queue: There’s a Story in Your Voice featuring Mike Kendall

Access the full podcast series here Key Takeaways The evolution of Voice of the Customer (VoC) is ongoing, akin to changes… Read More »Podcast ¦ Next In Queue: There’s a Story in Your Voice featuring Mike Kendall

Podcast ¦ CX Diaries: Subscription Luxury Automating Affordability in Customer Service

Access the full podcast series here Key Takeaways Automation in customer service can improve operational efficiency while maintaining customer satisfaction. Subscription-based… Read More »Podcast ¦ CX Diaries: Subscription Luxury Automating Affordability in Customer Service

Podcast ¦ CX Diaries: Why Outsource to Africa Spoiler It’s About More Than Money!

Access the full podcast series here Key Takeaways CCI Global is a leading CX BPO in Africa, with a strong footprint… Read More »Podcast ¦ CX Diaries: Why Outsource to Africa Spoiler It’s About More Than Money!

Podcast ¦ Uncensored CMO: Cadillac’s re-launch of an iconic car brand for a new era

Access the full podcast series here Key Takeaways The journey to modernize Cadillac involves understanding the brand’s rich heritage and pushing… Read More »Podcast ¦ Uncensored CMO: Cadillac’s re-launch of an iconic car brand for a new era

Podcast ¦ Get out of wrap: 220 – Iryna Velychko & Bogdan Koshevoy on life in Ukrainian Contact Centres

Access the full podcast series here Key Takeaways The Ukrainian Contact Center industry has adapted to operate under wartime conditions, showcasing… Read More »Podcast ¦ Get out of wrap: 220 – Iryna Velychko & Bogdan Koshevoy on life in Ukrainian Contact Centres

Podcast ¦ CX Files: IWD 2025 – Women In CX In 2025

Access the full podcast series here Key Takeaways There is a growing recognition of the need for mentorship for women in… Read More »Podcast ¦ CX Files: IWD 2025 – Women In CX In 2025

Podcast ¦ CX Files: Martin Anderson – Lemon Contact Centre – Entrepreneurs In CX

Access the full podcast series here Key Takeaways The importance of naivety and optimism in entrepreneurial ventures can foster bold decision-making… Read More »Podcast ¦ CX Files: Martin Anderson – Lemon Contact Centre – Entrepreneurs In CX

Podcast ¦ Market Pulse: Pros & Pioneers: Trailer – Marketing Humanity The Behavioural Edge Kip Whelpley

Access the full podcast series here Key Takeaways Effective leadership and marketing may hinge more on understanding human behavior than on… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: Trailer – Marketing Humanity The Behavioural Edge Kip Whelpley

Podcast ¦ Debt Talk: Debt Talk Prison & Council Tax

Access the full podcast series here Key Takeaways Nearly all councils have increased council tax bills, raising concerns about the implications… Read More »Podcast ¦ Debt Talk: Debt Talk Prison & Council Tax

Podcast ¦ Arum: Buy vs. build for debt collection platforms

Access the full podcast series here Key Takeaways Organizations must weigh the benefits and drawbacks of buying off-the-shelf collections platforms versus… Read More »Podcast ¦ Arum: Buy vs. build for debt collection platforms

Podcast ¦ CX Files: What Is Wrong With LinkedIn

Access the full podcast series here Key Takeaways LinkedIn has evolved from a crucial networking tool to a platform increasingly filled… Read More »Podcast ¦ CX Files: What Is Wrong With LinkedIn

Podcast ¦ CX Files: John Dinardo – Nordia – BPO In Canada And Beyond

Access the full podcast series here Key Takeaways Nordia is the largest independent BPO operator in Canada, with a focus on… Read More »Podcast ¦ CX Files: John Dinardo – Nordia – BPO In Canada And Beyond

Podcast ¦ CX Diaries: Why Effective Planning is Key to Customer Satisfaction

Access the full podcast series here Key Takeaways The importance of professional organizations like the forum in supporting contact center planning… Read More »Podcast ¦ CX Diaries: Why Effective Planning is Key to Customer Satisfaction

Podcast ¦ Market Pulse: Pros & Pioneers: Trailer – E-commerce to AI Unlocking Marketing Potential Dylan Lam

Access the full podcast series here Key Takeaways AI is fundamentally reshaping e-commerce and marketing landscapes. Building thriving communities is critical… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: Trailer – E-commerce to AI Unlocking Marketing Potential Dylan Lam

Podcast ¦ Get out of wrap: 219 Clare Muscutt of Women in CX

Access the full podcast series here Key Takeaways The Importance of Community: Claire Musker emphasises the importance of building communities for… Read More »Podcast ¦ Get out of wrap: 219 Clare Muscutt of Women in CX

Podcast ¦ Next In Queue: That’s Not My Name featuring Afshan Kinder

Access the full podcast series here Key Takeaways Importance of Name Recognition: The discussion underscores the emotional impact of mispronouncing names,… Read More »Podcast ¦ Next In Queue: That’s Not My Name featuring Afshan Kinder