RO-AR Podcast: Access here
Podcast ¦ Get out of wrap: 221 – Get Out of Wrap TV – What areas of our contact centres will undergo the most change in the next five years
Access the full podcast series here Key Takeaways The podcast highlights the pivotal changes expected in contact centers over the next… Read More »Podcast ¦ Get out of wrap: 221 – Get Out of Wrap TV – What areas of our contact centres will undergo the most change in the next five years
Podcast ¦ Market Pulse: Pros & Pioneers: From E-commerce to AI Unlocking Marketing Potential Dylan Lam
Access the full podcast series here Key Takeaways Dylan Lamb, founder of Omi Rank, has extensive experience in e-commerce and digital… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: From E-commerce to AI Unlocking Marketing Potential Dylan Lam
Podcast ¦ Next In Queue: There’s a Story in Your Voice featuring Mike Kendall
Access the full podcast series here Key Takeaways The evolution of Voice of the Customer (VoC) is ongoing, akin to changes… Read More »Podcast ¦ Next In Queue: There’s a Story in Your Voice featuring Mike Kendall
Podcast ¦ CX Diaries: Subscription Luxury Automating Affordability in Customer Service
Access the full podcast series here Key Takeaways Automation in customer service can improve operational efficiency while maintaining customer satisfaction. Subscription-based… Read More »Podcast ¦ CX Diaries: Subscription Luxury Automating Affordability in Customer Service
Podcast ¦ CX Diaries: Why Outsource to Africa Spoiler It’s About More Than Money!
Access the full podcast series here Key Takeaways CCI Global is a leading CX BPO in Africa, with a strong footprint… Read More »Podcast ¦ CX Diaries: Why Outsource to Africa Spoiler It’s About More Than Money!
Podcast ¦ Uncensored CMO: Cadillac’s re-launch of an iconic car brand for a new era
Access the full podcast series here Key Takeaways The journey to modernize Cadillac involves understanding the brand’s rich heritage and pushing… Read More »Podcast ¦ Uncensored CMO: Cadillac’s re-launch of an iconic car brand for a new era
Podcast ¦ Get out of wrap: 220 – Iryna Velychko & Bogdan Koshevoy on life in Ukrainian Contact Centres
Access the full podcast series here Key Takeaways The Ukrainian Contact Center industry has adapted to operate under wartime conditions, showcasing… Read More »Podcast ¦ Get out of wrap: 220 – Iryna Velychko & Bogdan Koshevoy on life in Ukrainian Contact Centres
Podcast ¦ CX Files: IWD 2025 – Women In CX In 2025
Access the full podcast series here Key Takeaways There is a growing recognition of the need for mentorship for women in… Read More »Podcast ¦ CX Files: IWD 2025 – Women In CX In 2025
Podcast ¦ CX Files: Martin Anderson – Lemon Contact Centre – Entrepreneurs In CX
Access the full podcast series here Key Takeaways The importance of naivety and optimism in entrepreneurial ventures can foster bold decision-making… Read More »Podcast ¦ CX Files: Martin Anderson – Lemon Contact Centre – Entrepreneurs In CX
Podcast ¦ Market Pulse: Pros & Pioneers: Trailer – Marketing Humanity The Behavioural Edge Kip Whelpley
Access the full podcast series here Key Takeaways Effective leadership and marketing may hinge more on understanding human behavior than on… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: Trailer – Marketing Humanity The Behavioural Edge Kip Whelpley
Podcast ¦ Debt Talk: Debt Talk Prison & Council Tax
Access the full podcast series here Key Takeaways Nearly all councils have increased council tax bills, raising concerns about the implications… Read More »Podcast ¦ Debt Talk: Debt Talk Prison & Council Tax
Podcast ¦ Arum: Buy vs. build for debt collection platforms
Access the full podcast series here Key Takeaways Organizations must weigh the benefits and drawbacks of buying off-the-shelf collections platforms versus… Read More »Podcast ¦ Arum: Buy vs. build for debt collection platforms
Podcast ¦ CX Files: What Is Wrong With LinkedIn
Access the full podcast series here Key Takeaways LinkedIn has evolved from a crucial networking tool to a platform increasingly filled… Read More »Podcast ¦ CX Files: What Is Wrong With LinkedIn
Podcast ¦ CX Files: John Dinardo – Nordia – BPO In Canada And Beyond
Access the full podcast series here Key Takeaways Nordia is the largest independent BPO operator in Canada, with a focus on… Read More »Podcast ¦ CX Files: John Dinardo – Nordia – BPO In Canada And Beyond
Podcast ¦ CX Diaries: Why Effective Planning is Key to Customer Satisfaction
Access the full podcast series here Key Takeaways The importance of professional organizations like the forum in supporting contact center planning… Read More »Podcast ¦ CX Diaries: Why Effective Planning is Key to Customer Satisfaction
Podcast ¦ CX Passport: The one with behavior driven CX – Candy Kothmann Call Center Director at Texas Workforce Commission E207
Access the full podcast series here Key Takeaways Respect and compassion are fundamental to customer interactions, regardless of the sector, whether… Read More »Podcast ¦ CX Passport: The one with behavior driven CX – Candy Kothmann Call Center Director at Texas Workforce Commission E207
Podcast ¦ Market Pulse: Pros & Pioneers: Trailer – E-commerce to AI Unlocking Marketing Potential Dylan Lam
Access the full podcast series here Key Takeaways AI is fundamentally reshaping e-commerce and marketing landscapes. Building thriving communities is critical… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: Trailer – E-commerce to AI Unlocking Marketing Potential Dylan Lam
Podcast ¦ Get out of wrap: 219 Clare Muscutt of Women in CX
Access the full podcast series here Key Takeaways The Importance of Community: Claire Musker emphasises the importance of building communities for… Read More »Podcast ¦ Get out of wrap: 219 Clare Muscutt of Women in CX
Podcast ¦ Next In Queue: That’s Not My Name featuring Afshan Kinder
Access the full podcast series here Key Takeaways Importance of Name Recognition: The discussion underscores the emotional impact of mispronouncing names,… Read More »Podcast ¦ Next In Queue: That’s Not My Name featuring Afshan Kinder
Podcast ¦ Uncensored CMO: Rob Mayhew on the untapped creator opportunity in B2B, London vs New York and using social media as a brand
Access the full podcast series here Key Takeaways Rob Mayhew recently transitioned from a successful career in London to becoming a… Read More »Podcast ¦ Uncensored CMO: Rob Mayhew on the untapped creator opportunity in B2B, London vs New York and using social media as a brand