RO-AR.com: Podcasts

Access the full podcast series here Key Takeaways Collaboration among Credit Unions – Increasingly seen as both a valuable and necessary… Read More »Podcast ¦ Talking Credit Unions: Mergers, CUSO’s and Collaboration

Access the full podcast series here Key Takeaways Leadership development is essential across all levels, from new managers to CEOs, highlighting… Read More »Podcast ¦ Inspiring Leadership: 268 Jamie Waller – Entrepreneur, Philanthropist and Adventurer

Access the full podcast series here Key Takeaways The role of a CMO is increasingly focused on driving measurable outcomes, specifically… Read More »Podcast ¦ Uncensored CMO: Samsung CMO on Tech Innovation, Flying Ostriches & Doing More with Less – Benjamin Braun

Access the full podcast series here Key Takeaways The world of sales training is shifting, with practitioners emphasizing the importance of… Read More »Podcast ¦ CXNNECT: Sales in the AI Era Insights with John Barrows

Access the full podcast series here Key Takeaways Herd Security utilizes AI technology to combat voice-based fraud in financial institutions, focusing… Read More »Podcast ¦ Buzz on Bank Automation: How an anti-fraud startup fights deepfake fraud

Access the full podcast series here Key Takeaways The Money and Mental Health Policy Institute aims to improve the intersection of… Read More »Podcast ¦ Debt Reckoning: 55 Really Interesting Pages (Public Sector Debt)

Access the full podcast series here Key Takeaways Movate positions itself as a flexible BPO provider, combining traditional contact center solutions… Read More »Podcast ¦ CX Files: Sid Victor – Movate – Is Flexibility Essential For The Future Of BPO

Access the full podcast series here Key Takeaways Senior leaders in service operations must embrace flexibility and resilience to navigate the… Read More »Podcast ¦ CX Diaries: Unlocking Transformative Service Operations with Nicola Collister From Flexible Working to CX Elevation

Access the full podcast series here Key Takeaways Purpose of Credit Reporting – Credit reporting helps lenders assess risk by identifying… Read More »Podcast ¦ Debt Talk: Debt Talk Credit ratings & debt

Access the full podcast series here Key Takeaways The significance of small details in customer service, where minor adjustments can greatly… Read More »Podcast ¦ Punk CX: Life Lessons I Learned From Being A Line Cook – Interview with Ari Weinzweig

Access the full podcast series here Key Takeaways The importance of security and data protection in the healthcare technology startup landscape,… Read More »Podcast ¦ Next In Queue: I Want Security featuring Jordan Hooker

Access the full podcast series here Key Takeaways Importance of authentic engagement: Salespeople should genuinely listen and understand the client’s needs… Read More »Podcast ¦ Get out of wrap: 216 – Get Out of Wrap TV – show 92

Access the full podcast series here Key Takeaways Customer-Centric Mindset: Companies that prioritize understanding their customers create better experiences and stronger… Read More »Podcast ¦ CX Passport: The one with the posture of learning – Jeff Harrell E202

Access the full podcast series here Key Takeaways Embedding customer experience (CX) as a core operational component, rather than treating it… Read More »Podcast ¦ CX Passport: The one with CX the customer would pay for – Karyn Furstman E203

Access the full podcast series here Key Take Aways Be Curious: Engaging with thought leaders and exploring the latest technologies… Read More »Podcast ¦ RO-AR.com: Forecasting the Future Assessing new Technologies

Access the full podcast series here Key Take Aways Companies should prioritize creating organizations that yield better outcomes for both customers… Read More »Podcast ¦ Punk CX: The natural home of the contact center is under the CMO – Interview with Alex Levin of Regal.io

Access the full podcast series here Key Take Aways The Forum is celebrating its 25th anniversary in 2025, presenting an opportunity… Read More »Podcast ¦ Get out of wrap: 215 – Chris Rainsforth of The Forum back by public demand

Access the full podcast series here Key Take Aways AI applications for debt collection in 2025 will focus on enhancing customer… Read More »Podcast ¦ Credit Shift: AI and Digital Debt Collection in 2025

Access the full podcast series here Key Take Aways The evolution of AI in customer experience (CX) is accelerating, moving from… Read More »Podcast ¦ CX Files: Phil Fersht – HFS Research – Innovation In CX From AI To AGI

Access the full podcast series here Key Takeaways Digital accessibility is essential for enhancing customer experience and should be embedded in… Read More »Podcast ¦ Next In Queue: He’s Doing It Again featuring Kelly Thibodeau