RO-AR.com: Podcasts

Access the full podcast series here Key Takeaways Cultural fit is a crucial factor when choosing an outsourcing partner, even more… Read More »Podcast ¦ CX Files: Leigh Hopwood – CCMA – CX From The Buyer’s Perspective

Access the full podcast series here Key Takeaways Inclusive workplaces are crucial for fostering diversity in gender, culture, and age. Organisations… Read More »Podcast ¦ Informing Choices: Inclusive Workplaces – Nurturing Culturally Dynamic, Multi-Generational Workplaces with Cat Barnard

Access the full podcast series here Key Takeaways Accessible numbers are those presented in a way that is easy for everyone… Read More »Podcast ¦ Vulnerability Matters: Episode 23 – The secret life of accessible numbers with Laura Parker and Chris Fitch

Access the full podcast series here Key Takeaways Participating in the European Contact Centre and Customer Service Awards can provide valuable… Read More »Podcast ¦ Get out of wrap: 195 – The ECCCSA’s with new Chair of the Judges – Moira Clark and Director of Operations – Jackie Pringle

Access the full podcast series here Key Take Aways Consumers are feeling less loyal to brands, with 67% in the UK… Read More »Podcast ¦ Punk CX: The ongoing decline of brand loyalty, what’s driving it and what should be done about it – Interview with Simon Morris of ServiceNow

Access the full podcast series here Key Takeaways Understanding how modern world objects shape our behaviour and thinking The importance of… Read More »Podcast ¦ Next In Queue: Connections featuring Lynn Hunsaker

Access the full podcast series here Key Takeaways Innovation in the collections industry is driven by a need for greater… Read More »Podcast ¦ RO-AR.com: Buzzwords or Real Solutions What really matters

Access the full podcast series here Key Takeaways Transitioning from an agent to a team leader in the contact centre industry… Read More »Podcast ¦ Get out of wrap: 193 Jordan Powell on the transition from Agent to Team Leader

Access the full podcast series here Key Takeaways The future of leadership requires a shift towards authentic, transparent, values-driven leadership. Collective… Read More »Podcast ¦ Informing Choices: 21st Century Leadership with Cat Barnard

Access the full podcast series here Key Takeaways Prioritising empathy and empowerment in customer experience can lead to increased customer satisfaction… Read More »Podcast ¦ CX Passport: The one with the CX tasting menu – Courtney LeBlanc CX OpenToWork E174

Access the full podcast series here Key Takeaways Customer retention and customer loyalty are different concepts, with loyalty requiring an emotional… Read More »Podcast ¦ Next In Queue: They’ve Done Studies, You Know featuring Graham Hill

Access the full podcast series here Key Takeaways Emphasising customer centricity can help build brand loyalty, even in the collections industry.… Read More »Podcast ¦ Collecting Thoughts: Keeping Repeat Business with Robert Fagan

Access the full podcast series here Key Takeaways The Welsh contact centre industry has evolved over the past two decades, focusing… Read More »Podcast ¦ CX Files: Sandra Busby – Cnect Wales – ‘Welcome to Wrexham’ Could Lead To More CX in Wales

Access the full podcast series here Key Takeaways Early Training: Customer support training from a young age can have a lasting… Read More »Podcast ¦ CX Passport: The one with the CX maven – Sarah Hatter CX Maven & Creator of ElevateCX E173

Access the full podcast series here Key Takeaways Cultural Affinity: Essential in managing multilingual customer support, as customers expect high-quality service… Read More »Podcast ¦ CX Files: Alexandra da Silva Rodrigues – Generator & Freehand Hotels – Supporting Multilingual Customer CX In Hotels

Access the full podcast series here Key Takeaways FOMO (Fear of Missing Out): A significant driving force behind many modern decisions,… Read More »Podcast ¦ Next In Queue: You Give Me One Shot featuring Bryce Cressy

Access the full podcast series here Key Takeaways Customer Loyalty Influences: Factors such as customer feelings, convenience, effort, ease of use,… Read More »Podcast ¦ Get out of wrap: 192 – GOOW TV – 25th June

Access the full podcast series here Key Takeaways The relationship between work and climate sustainability is complex and intertwined, requiring a… Read More »Podcast ¦ Informing Choices: Climate Chaos – Building Business Sustainability for the Future of Work with Cat Barnard

Access the full podcast series here Key Take Aways Generative AI is just one aspect of the AI landscape, with left… Read More »Podcast ¦ Punk CX: We’ve only just scratched the surface of artificial intelligence – Interview with Peter van der Putten of Pega

Access the full podcast series here Key Takeaways: Transformation of CX Program: Qualtrics has significantly transformed City Citibank's customer experience (CX)… Read More »Podcast ¦ Punk CX: Listening and taking action at scale – Interview with Ron Secrist of Citi and Christina Sansone of Dish