RO-AR.com: Podcasts

Access the full podcast series here Credit Shift News and Updates podcast features Paul Sweeney, Co-Founder and Chief Strategy Officer, and… Read More »Podcast ¦ Credit Shift: News Update Vulnerable Customers, AI Innovations and Market Scrutiny

Access the full podcast series here Summary: In this podcast episode, the speaker discusses the importance of including support teams in… Read More »Podcast ¦ Next In Queue: This Doesn’t Just Happen featuring Sarah Caminiti

Access the full podcast series here Summary This podcast episode from “Vulnerability Matters” features Makita Simpson, Vulnerability and Data Strategy Lead… Read More »Podcast ¦ Vulnerability Matters: Episode 19 – Being vulnerable, while working in vulnerability with Makedah Simpson and Rosie Lyon

Access the full podcast series here Summary: In this podcast episode, Jason Williams, the Global Vice President of Corporate Marketing at… Read More »Podcast ¦ CX Passport: The one with CX automation – Jasen Williams Global VP Corporate Marketing Verint E168

Access the full podcast series here Summary In this podcast episode, the hosts interview Shawn Wiltshire, the director of strategy and… Read More »Podcast ¦ CX Files: Seandette Wiltshire – The Contact Hub – CX and BPO Is Taking Off In Barbados

Access the full podcast series here Summary Instacart is expanding its online grocery service into physical stores with its connected store… Read More »Podcast ¦ Punk CX: Making in-store grocery shopping fun and going viral on TikTok – Interview with David McIntosh of Instacart

Access the full podcast series here Summary This podcast episode explores the changing attitudes towards work and what is driving these… Read More »Podcast ¦ Informing Choices: Shifting Attitudes Towards Work – What Modern Workers Want with Cat Barnard

Access the full podcast series here Summary: In this podcast episode, the CEO of cloud tech gurus, Fred Stacy, discusses the… Read More »Podcast ¦ Next In Queue: Get Off of My Cloud featuring Fred Stacey

Access the full podcast series here Summary This podcast episode features an interview with Scott Lee Holloway, the Voice of the… Read More »Podcast ¦ CX Passport: The one with the (CX) Pet Shop Boys – Scott Lee Holloway, VOC Manager APS Bank (Malta) E167

Access the full podcast series here Summary: In this podcast episode, Andrea Cisco interviews Zig Serafin, the CEO of Qualtrics. They… Read More »Podcast ¦ Punk CX: If you aren’t fixing the bigger picture, then you are just putting a band-aid on the problem – Interview with Zig Serafin of Qualtrics

Access the full podcast series here Podcast Summary To embrace the digital future of credit and collections, the podcast discusses the… Read More »Podcast ¦ Credit Shift: NatWest’s AI Agent Development A Look Behind the Scenes

Access the full podcast series here Summary: This podcast episode features an interview with Steve Masa, the Chief Executive and Head… Read More »Podcast ¦ CX Files: Steve Mosser – Sensée – Flexible WFM & Total Footprint Optimization

Access the full podcast series here Welcome to the punk CX podcast Welcome to the punk CX podcast. My name is… Read More »Podcast ¦ Punk CX: The Generative AI landscape The good, the bad and the boring – Interview with Don Schuerman of Pega

Access the full podcast series here Summary This podcast episode explores the fragmentation of global systems in the context of globalization… Read More »Podcast ¦ Informing Choices: The Fragmentation of Global Systems with Cat Barnard

Access the full podcast series here Summary Jordan Hooker, a customer experience specialist with over a decade of experience, shares his… Read More »Podcast ¦ CX Passport: The one with the customer support great day – Jordan Hooker CX OpenToWork E166

Access the full podcast series here Podcast Summary: The Unstoppable March of Technology in Industry 4.0 Welcome to the latest episode… Read More »Podcast ¦ Informing Choices: Industry 4.0 – The Unstoppable March of Technology with Cat Barnard

Access the full podcast series here Summary In this podcast, Fred Stacy, CEO of Cloud Tech Gurus, discusses the technology… Read More »Podcast ¦ RO-AR.com: Clouds, Calls, and the AI Revolution – Contact Centre Edition

Access the full podcast series here Summary In this podcast episode, the guest speaker discusses the concept of customer centricity and… Read More »Podcast ¦ CX Passport: The one where org design gets in the way – Silvana Buljan Executive Director Bond EMEA E165

Access the full podcast series here Podcast Summary: AI and the Future of Customer Experience In this podcast episode, Luke Jameson… Read More »Podcast ¦ Next In Queue: If Droids Could Think There’d Be None of Us Here featuring Luke Jamieson

Access the full podcast series here Summary This podcast episode discusses the issue of dependency beyond drugs, alcohol, and gambling. The… Read More »Podcast ¦ Vulnerability Matters: Episode 18 – Dependency with Jamie Compton-Rea and Chris Fitch