RO-AR.com: Podcasts

Access the full podcast series here Key Take Aways Customer service interactions can be more stressful for consumers than the initial… Read More »Podcast ¦ Punk CX: Omnichannel was a myth – Interview with Gaurav Passi of Zingly

Access the full podcast series here Key Take Aways Transformation from a traditional profession (Inland Revenue) to a creative career path… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: Trailer – Curiosity, Challenges, and Entrepreneurial Drive Hayley Meakes

Access the full podcast series here Key Take Aways The CX landscape is evolving with AI moving beyond customer interactions to… Read More »Podcast ¦ CX Files: Martin Hill-Wilson – Brainfood Training – Beyond The Hype… How Is AI Really Changing CX

Access the full podcast series here Key Take Aways The current rise in food bank usage indicates a profound societal issue… Read More »Podcast ¦ Debt Talk: Debt Talk Foodbanks & the Welfare State

Access the full podcast series here Key Take Aways Leadership skills are distinct from individual contributor skills and require specific training… Read More »Podcast ¦ Next In Queue: Bye Bye Bye featuring Erika Taylor-Beck

Access the full podcast series here Key Take Aways The concept of customer experience (CX) is evolving, moving beyond traditional metrics… Read More »Podcast ¦ CX Passport: The one with mean girls – Beth Karawan CoFounder EVP at Imprint CX E216

Access the full podcast series here Key Take Aways The role of the CMO has evolved significantly, with a focus on… Read More »Podcast ¦ Uncensored CMO: How not to be boring in B2B, AI agents and lessons from F1 – Colin Fleming

Access the full podcast series here Key Take Aways The importance of a passion for customer service as a driving force… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: Crafting the Right Attitude for Success Pierre Bauzee

Access the full podcast series here ey Take Aways Revenue Generation FocusVXI is evolving from traditional BPO roles to focusing on… Read More »Podcast ¦ CX Files: Michael Aronowitz – VXI – The Reality Of Creating A Profit Center With Your CX Team

Access the full podcast series here Key Take Aways The future of beverages is shifting from passive consumption to intentional and… Read More »Podcast ¦ Informing Choices: Beverages as a Lens into Future Systems with Trisha Mehta

Access the full podcast series here Key Take Aways Resilience developed through adversity is a crucial trait for entrepreneurs in navigating… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: Trailer – From Exile to Excellence A Story of Resilience and Reinvention Christian Ray Flores

Access the full podcast series here Key Take Aways The importance of a title in conveying the essence of a book;… Read More »Podcast ¦ Get out of wrap: 225 – The People Puzzle with Lee Houghton

Access the full podcast series here Key Take Aways The importance of a title in conveying the essence of a book;… Read More »Podcast ¦ Next In Queue: Next in Queue Quarter in Review (2025 Q1)

Access the full podcast series here Key Takeaways Exceptional customer service stems from treating employees well, highlighting the link between employee… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: Trailer – Crafting the Right Attitude for Success Pierre Bauzee

Access the full podcast series here Key Takeaways The importance of pre-planning for various contingencies, including natural disasters, when organizing large… Read More »Podcast ¦ CX Passport: REPLAY The one with the rapid recovery – Celia Fleischaker, CMO & Amberly Dressler, VP Corporate Marketing isolved E187

Access the full podcast series here Key Takeaways Decline in Customer Experiences: Forrester’s research indicates that customer experience (CX) scores are… Read More »Podcast ¦ Punk CX: Why businesses need to invest in both brand and customer experience – Interview with Martin Gill of Forrester

Access the full podcast series here Key Takeaways Starting in customer service often involves learning the fundamental processes of client interaction,… Read More »Podcast ¦ Next In Queue: May the 4th be in Queue featuring Brian Dunphy

Access the full podcast series here Key Takeaways Storytelling is essential in marketing and branding, as it connects emotionally with customers… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: Mastering the Art of Storytelling Adrian Fulle

Access the full podcast series here Key Takeaways The inspiration for Serene arose from a personal journey to support siblings… Read More »Podcast ¦ RO-AR.com: Small changes – yield big insights Vulnerability Support

Access the full podcast series here Key Takeaways The disparity between income and wealth inequality is growing, adversely affecting younger generations… Read More »Podcast ¦ Uncensored CMO: Scott Galloway vs Rory Sutherland – is the era of brand over