RO-AR.com: Podcasts

Access the full podcast series here Key Takeaways Customer support roles often provide a pathway for personal and professional growth, offering… Read More »Podcast ¦ Next In Queue: Started from the Bottom featuring Alisha (Ali) Joseph

Access the full podcast series here Key Takeaways Transformation is possible: Andrew Wood’s journey from prison to business exemplifies the potential… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: Trailer – From Prison to Purpose Transforming Adversity into Success Andrew Wood

Access the full podcast series here Key Takeaways Understanding and acknowledging personal addictions, such as the craving for money and external… Read More »Podcast ¦ Uncensored CMO: Prof G on AI eating itself, social media rage & the end of the CMO

Access the full podcast series here Key Takeaways The traditional focus of metrics like SLAs (Service Level Agreements) often emphasizes productivity… Read More »Podcast ¦ CX Passport: The one with XLAs – Doug Rabold E210

Access the full podcast series here Key Takeaways The podcast emphasises the need to challenge traditional recruitment paradigms to uncover hidden… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: Trailer – Bridging Gaps Between Skills and Success Nikki Mears

Access the full podcast series here Key Takeaways The surge in AI technologies is significantly reshaping marketing strategies, especially in B2B.… Read More »Podcast ¦ Uncensored CMO: AI agents – personalisation, productivity & performance with Adobe, ServiceNow and IBM

Access the full podcast series here Key Takeaways Rebranding can enhance agency perception and operational efficiency. The importance of not limiting… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: Marketing Managed Secrets Revealed Phil Bacon

Access the full podcast series here Key Takeaways The decision to upgrade or replace a collections platform affects not just technology… Read More »Podcast ¦ Arum: Upgrade existing vs. implement a new collections system

Access the full podcast series here Key Takeaways Quality assurance (QA) in contact centers is essential for maintaining brand reputation and… Read More »Podcast ¦ Next In Queue: Blue Magic featuring JD Fairweather

Access the full podcast series here Key Takeaways The gig economy in customer service, termed Gig CX, allows agents to choose… Read More »Podcast ¦ CX Files: Chris Dumpleton – Limitless – Is GigCX + AI The Future For Customer Service

Access the full podcast series here Key Takeaways The role of a CMO is often the hardest in the C-suite due… Read More »Podcast ¦ Uncensored CMO: Forbes guide to being an influential CMO – Seth Matlins

Access the full podcast series here Key Takeaways The pursuit of rapid, dramatic changes in customer experience can distract leaders from… Read More »Podcast ¦ Next In Queue: Donuts are Deceptively Hard featuring Beth Karawan

Access the full podcast series here Key Takeaways Juliet Pizzichemi emphasizes the importance of niching down in the health and fitness… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: Mastering the Art of Marketing to the Elite Julia Pizzichemi

Access the full podcast series here Key Takeaways Organizations must aim to create a customer-centric culture, prioritising outside-in perspectives over inside-out… Read More »Podcast ¦ Punk CX: The art and the science of listening – Interview with Zig Serafin, Brad Anderson and Isabelle Zdatny of Qualtrics

Access the full podcast series here Key Takeaways Employee experience is crucial to enhancing customer experience, particularly in contact centres. Engagement… Read More »Podcast ¦ Next In Queue: The Truth is Out There featuring Chris Carter

Access the full podcast series here Key Takeaways The integration of Generative AI (Gen AI) into B2B supplier sourcing is reshaping… Read More »Podcast ¦ CX Files: Dave Rumble – Maistro – Using Gen AI To Find B2B Partners

Access the full podcast series here Key Takeaways James Connors transitioned from a roadie and finance professional to founding Quetzal in… Read More »Podcast ¦ Get out of wrap: 222 – James Connors of Quetzel

Access the full podcast series here Key Takeaways Effective Workforce Management (WFM) is crucial for enhancing customer experience; if customers cannot… Read More »Podcast ¦ CX Passport: The one with WFM – Irina Mateeva E209

Access the full podcast series here Key Takeaways Understanding the reasons behind clients’ preference for direct engagement with senior leadership can… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: Trailer – Marketing Managed Secrets Revealed Phil Bacon

Access the full podcast series here Key Takeaways The importance of cultural understanding in facilitating effective global communication, both in… Read More »Podcast ¦ RO-AR.com: Colliding Cultures Ensuring Effective Communication