RO-AR.com: Podcasts

Access the full podcast series here Key Take Aways Caroline Shaklevitch has had an impressive career in the debt and money… Read More »Podcast ¦ Trustfolio: 14 Trustfolio Debt-Tech Podcast No.14 with Caroline Siarkiewicz, former CEO MaPS and now of the FCA Consumer Panel

Access the full podcast series here Key Take Aways The pace of technological change is driving the need for continuous reskilling… Read More »Podcast ¦ Informing Choices: The Reskilling Emergency – The Age of the Continuous Newbie with Cat Barnard

Access the full podcast series here Key Takeaways There has been a significant increase in the adoption of digital collection… Read More »Podcast ¦ RO-AR.com: Harnessing Data – Efficient Workflows and Decision Making

Access the full podcast series here Summary Rachel Williams discusses the concept of designed resilience in a podcast episode. She talks… Read More »Podcast ¦ Next In Queue: Looking Down the Barrel of a Gun featuring Rachel Williams

Access the full podcast series here Key Take Aways UK debt repayments increased significantly in April 2024, with a 25% year-on-year… Read More »Podcast ¦ Credit Shift: News Update FinTech Developments, Stripe’s Evolution and UK Financial Vulnerability

Access the full podcast series here Key Take Aways Jeff Comstock’s career at Microsoft spans nearly 24 years, focusing on enterprise… Read More »Podcast ¦ Punk CX: Lessons learnt from testing Copilot for service across tens of thousands of service engineers – Interview with Jeff Comstock of Microsoft

Access the full podcast series here Summary Welcome to the CX Passport podcast, where the guest, David Balco, shares his insights… Read More »Podcast ¦ CX Passport: The one where he just fixes it please – David Balko CX OpenToWork E170

Access the full podcast series here Key Take Aways The importance of international participation in outsourcing events, as highlighted by Nearshore… Read More »Podcast ¦ CX Files: Erin Broecker – Teleperformance – Using Content To Learn More About CX

Access the full podcast series here Summary: This podcast discusses the evolution of customer experience management (CX) in Canada and challenges… Read More »Podcast ¦ CX Files: Michael Morrison – NCRI Inc – CX And BPO Trends In Canada

Access the full podcast series here Summary This podcast discusses the concept of “shitification,” a term coined by Cory Doctorow to… Read More »Podcast ¦ Next In Queue: We’re a New Wave Band featuring David Powers

Access the full podcast series here Key Takeaways: OpenAI went through a tumultuous period with the firing and rehiring of… Read More »Podcast ¦ TED Daily: Sunday Pick What really went down at OpenAI and the future of regulation w Helen Toner

Access the full podcast series here Summary In this episode of the podcast “Get out of Rap,” the host is joined… Read More »Podcast ¦ Get out of wrap: 190 Sandra Thompson on Emotional Intelligence – Part 2

Access the full podcast series here Summary: This podcast episode features Stefan van Colker, a Business Development Manager in the… Read More »Podcast ¦ RO-AR.com: Open Banking Developments – Updating Payments

Access the full podcast series here Awkward social interactions often lead us to be overly nice and generic to others.… Read More »Podcast ¦ TED Daily: The problem with being too nice at work Tessa West

Access the full podcast series here Welcome to the punk CX podcast. In this episode, he interviews Emma Spring, CMO of… Read More »Podcast ¦ Punk CX: Personalisation and the pink elephant in the room – Interview with Emma Springham of TSB

Access the full podcast series here Summary Shout, the UK’s first 24/7 crisis text service, offers support to anyone struggling to… Read More »Podcast ¦ Vulnerability Matters: Episode 20 – Crisis conversations and digital channels with Victoria Hornby from Shout

Access the full podcast series here Summary: This podcast episode discusses the challenges and strategies for taking over a new team.… Read More »Podcast ¦ Next In Queue: Who the Hell Are You featuring Lindsay Haun

Access the full podcast series here Summary In this podcast episode, Iman Ishmael, Head of Customer Engagement Solutions for Smart Europe,… Read More »Podcast ¦ CX Files: Aymen Ismail – smart – Creating Smart Cars And Building Great Customer Relationships

Access the full podcast series here Summary Nicole Greenberg is a co-founder and managing director of CMP Research, specializing in the… Read More »Podcast ¦ CX Passport: The one with real CX research – Nicole Kyle Managing Director CMP E169

Access the full podcast series here Summary Welcome to the latest episode of The Informing Choices Mini Pod, where the discussion… Read More »Podcast ¦ Informing Choices: Operating Frameworks Rebooted – Embracing Agility for Peak Performance with Cat Barnard