RO-AR.com: Podcasts

Access the full podcast series here Key Takeaways Emotional Connections to Software: Organisations can develop emotional attachments to software solutions, similar… Read More »Podcast ¦ Next In Queue: We Started Out Friends featuring Reagan Helms

Access the full podcast series here Key Takeaways Mark Zucker, co-founder of mcvo talent outsourcing, transitioned into the BPO space from… Read More »Podcast ¦ CX Files: Mark Zucker – MCVO Talent – Four Weddings And A BPO

Access the full podcast series here Key Takeaways The structure of contact centres remains fundamentally consistent despite evolving technology, with core… Read More »Podcast ¦ CX Passport: The One With The AI Readiness Truth – Fred Stacey CEO Cloud Tech Gurus E218

Access the full podcast series here Key Takeaways Customer Experience (CX) should be viewed as a growth engine rather than a… Read More »Podcast ¦ CX Passport: The one with the new studio – Jessica “JP” Posey, Senior Director of CX for Kit E217

Access the full podcast series here Key Takeaways Storytelling is crucial for personal branding and business marketing, allowing entrepreneurs to connect… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: From Exile to Excellence A Story of Resilience and Reinvention Christian Ray Flores

Access the full podcast series here Key Take Aways Customer service interactions can be more stressful for consumers than the initial… Read More »Podcast ¦ Punk CX: Omnichannel was a myth – Interview with Gaurav Passi of Zingly

Access the full podcast series here Key Take Aways Transformation from a traditional profession (Inland Revenue) to a creative career path… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: Trailer – Curiosity, Challenges, and Entrepreneurial Drive Hayley Meakes

Access the full podcast series here Key Takeaways Flexis is a UK-based provider of cloud-native collections technology focused on improving creditor… Read More »Podcast ¦ Arum: Arum Approved vendor spotlight – Flexys

Access the full podcast series here Key Take Aways An entrepreneurial CMO thinks broadly across the business, seeking to drive impact… Read More »Podcast ¦ Uncensored CMO: Chaos, Creativity & Courage – how Tubi took on the streaming giants – Nicole Parlapiano

Access the full podcast series here Key Take Aways The CX landscape is evolving with AI moving beyond customer interactions to… Read More »Podcast ¦ CX Files: Martin Hill-Wilson – Brainfood Training – Beyond The Hype… How Is AI Really Changing CX

Access the full podcast series here Key Take Aways The current rise in food bank usage indicates a profound societal issue… Read More »Podcast ¦ Debt Talk: Debt Talk Foodbanks & the Welfare State

Access the full podcast series here Key Take Aways Leadership skills are distinct from individual contributor skills and require specific training… Read More »Podcast ¦ Next In Queue: Bye Bye Bye featuring Erika Taylor-Beck

Access the full podcast series here Key Take Aways The concept of customer experience (CX) is evolving, moving beyond traditional metrics… Read More »Podcast ¦ CX Passport: The one with mean girls – Beth Karawan CoFounder EVP at Imprint CX E216

Access the full podcast series here Key Take Aways The role of the CMO has evolved significantly, with a focus on… Read More »Podcast ¦ Uncensored CMO: How not to be boring in B2B, AI agents and lessons from F1 – Colin Fleming

Access the full podcast series here Key Take Aways The importance of a passion for customer service as a driving force… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: Crafting the Right Attitude for Success Pierre Bauzee

Access the full podcast series here Key Take Aways The future of beverages is shifting from passive consumption to intentional and… Read More »Podcast ¦ Informing Choices: Beverages as a Lens into Future Systems with Trisha Mehta

Access the full podcast series here Key Take Aways Resilience developed through adversity is a crucial trait for entrepreneurs in navigating… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: Trailer – From Exile to Excellence A Story of Resilience and Reinvention Christian Ray Flores

Access the full podcast series here Key Take Aways The importance of a title in conveying the essence of a book;… Read More »Podcast ¦ Get out of wrap: 225 – The People Puzzle with Lee Houghton

Access the full podcast series here Key Take Aways The importance of a title in conveying the essence of a book;… Read More »Podcast ¦ Next In Queue: Next in Queue Quarter in Review (2025 Q1)

Access the full podcast series here ey Take Aways Revenue Generation FocusVXI is evolving from traditional BPO roles to focusing on… Read More »Podcast ¦ CX Files: Michael Aronowitz – VXI – The Reality Of Creating A Profit Center With Your CX Team