RO-AR.com: Podcasts

Access the full podcast series here Key Takeaways Leadership in organisations requires emotional intelligence, empathy, and a focus on human connection.… Read More »Podcast ¦ Next In Queue: Dancing with Myself featuring Jevon Wooden

Access the full podcast series here Key Takeaways Growing Market for Outsourcing CX Services The market for customer experience (CX) outsourcing… Read More »Podcast ¦ CX Files: Katrin Langley – Approaching First-Time Outsourcing

Access the full podcast series here Key Takeaways Understand Customer and Employee Pain Points Organisations must prioritise identifying pain points to… Read More »Podcast ¦ Punk CX: An eight-step discovery process to help master the customer experience – Interview with Edwin Margulies of Nextiva

Access the full podcast series here Key Takeaways Growing Enterprise Interest Enterprises, particularly in the customer experience (CX) domain, are increasingly exploring outsourcing,… Read More »Podcast ¦ CX Files: Katrin Langley – Alorica – Approaching First-Time Outsourcing

Access the full podcast series here Key Takeaways The Power of Storytelling: Storytelling is pivotal for gaining alignment and promoting a… Read More »Podcast ¦ CX Passport: The one with the core principles – Neal Berg CX Strategist at Evolve Partners E195

Access the full podcast series here Key Takeaways Embrace Change: Seize opportunities for growth, even when they involve significant shifts from… Read More »Podcast ¦ Get out of wrap: 210 – Dan Cohen of Nespresso and a leap into the unknown

Access the full podcast series here Key Takeaways Innovative Integration: The integration of social workers into essential service organisations, such as… Read More »Podcast ¦ Vulnerability Matters: Episode 32 -“The Experiment We Never Knew We Needed” with Katie Orme, Octopus Energy

Access the full podcast series here Key Takeaways The escalating conflict and restrictions faced by women globally may lead to a… Read More »Podcast ¦ Informing Choices: Five for 25 – Hopes and Fears for 2025 with five Futurist Friends of the Podcast

Access the full podcast series here Key Takeaways Challenges in Managing Small Accounts: The collections industry faces significant difficulties in efficiently… Read More »Podcast ¦ Collecting Thoughts: How AI and Automation Are Transforming Debt Collection Practices

Access the full podcast series here Key Takeaways Gregory Kennedy (VP of Marketing at Alembic) shares insights on measuring marketing effectiveness. Alembic's goal is… Read More »Podcast ¦ Punk CX: Pandemic maths and measuring all of marketing – Interview with Gregory Kennedy of Alembic Technologies

Access the full podcast series here Key Takeaways Evolving CX Landscape: The customer experience (CX) landscape in Latin America is undergoing… Read More »Podcast ¦ CX Files: Jose Paz – Startups BPO – CX Recruitment In Honduras and US Nearshore

Access the full podcast series here Key Takeaways A seasoned CEO can help a growing startup manage its pace and improve efficiency.… Read More »Podcast ¦ Next In Queue: We Can’t Keep Up with Our Own Success featuring Corey Harlock

Access the full podcast series here Key Takeaways First Contact Resolution & Wait Times: Prioritising first contact resolution and minimising wait… Read More »Podcast ¦ Get out of wrap: 209 Steve Morrell of Contact Babel – what should we be focusing on

Access the full podcast series here Key Takeaways The traditional funnel model for customer acquisition is being replaced by the flywheel model, which focuses… Read More »Podcast ¦ Punk CX: Broken funnels, flywheels and human messaging – Key insights from HubSpot executives at GROW Europe 2024

Access the full podcast series here Key Takeaways Integrating Thanksgiving traditions, such as football, enhances the holiday’s communal atmosphere and overall… Read More »Podcast ¦ Next In Queue: Turducken featuring Andrew Rios

Access the full podcast series here Key Takeaways Positive Focus: Emphasise the current contributions of employees rather than their past, particularly… Read More »Podcast ¦ CX Passport: The one with the Alaska employee experience – Jaylene Owen Dir HR & Payroll Hames Corporation E193

Access the full podcast series here Key Takeaways The role of BPOs is evolving from merely executing tasks to delivering strategic… Read More »Podcast ¦ CX Files: Ted Nardin – Teleperformance – How CX Can Add Value And Create Success

Access the full podcast series here Key Takeaways Employee happiness is crucial as it significantly influences customer satisfaction and overall brand perception.… Read More »Podcast ¦ CX Passport: The one with burrito employee experience – Lacey Davidson, HR Manager at JumBurrito E191

Access the full podcast series here Key Takeaways AI Agents Enhance, Not Replace Human Operators AI agents are enhancing rather… Read More »Podcast ¦ RO-AR.com: AI Transformation in Contact Centres and Beyond

Access the full podcast series here Key Takeaways The collections technology landscape has evolved significantly over the past 25 years,… Read More »Podcast ¦ RO-AR.com: Evolution and the Future of Collections Tech