RO-AR.com: Podcasts

Access the full podcast series here Key Takeaways Senior leaders in service operations must embrace flexibility and resilience to navigate the… Read More »Podcast ¦ CX Diaries: Unlocking Transformative Service Operations with Nicola Collister From Flexible Working to CX Elevation

Access the full podcast series here Key Takeaways Purpose of Credit Reporting – Credit reporting helps lenders assess risk by identifying… Read More »Podcast ¦ Debt Talk: Debt Talk Credit ratings & debt

Access the full podcast series here Key Takeaways Importance of authentic engagement: Salespeople should genuinely listen and understand the client’s needs… Read More »Podcast ¦ Get out of wrap: 216 – Get Out of Wrap TV – show 92

Access the full podcast series here Key Takeaways The significance of small details in customer service, where minor adjustments can greatly… Read More »Podcast ¦ Punk CX: Life Lessons I Learned From Being A Line Cook – Interview with Ari Weinzweig

Access the full podcast series here Key Takeaways The importance of security and data protection in the healthcare technology startup landscape,… Read More »Podcast ¦ Next In Queue: I Want Security featuring Jordan Hooker

Access the full podcast series here Key Takeaways Customer-Centric Mindset: Companies that prioritize understanding their customers create better experiences and stronger… Read More »Podcast ¦ CX Passport: The one with the posture of learning – Jeff Harrell E202

Access the full podcast series here Key Takeaways Embedding customer experience (CX) as a core operational component, rather than treating it… Read More »Podcast ¦ CX Passport: The one with CX the customer would pay for – Karyn Furstman E203

Access the full podcast series here Key Take Aways Be Curious: Engaging with thought leaders and exploring the latest technologies… Read More »Podcast ¦ RO-AR.com: Forecasting the Future Assessing new Technologies

Access the full podcast series here Key Take Aways Companies should prioritize creating organizations that yield better outcomes for both customers… Read More »Podcast ¦ Punk CX: The natural home of the contact center is under the CMO – Interview with Alex Levin of Regal.io

Access the full podcast series here Key Take Aways The Forum is celebrating its 25th anniversary in 2025, presenting an opportunity… Read More »Podcast ¦ Get out of wrap: 215 – Chris Rainsforth of The Forum back by public demand

Access the full podcast series here Key Take Aways AI applications for debt collection in 2025 will focus on enhancing customer… Read More »Podcast ¦ Credit Shift: AI and Digital Debt Collection in 2025

Access the full podcast series here Key Take Aways The evolution of AI in customer experience (CX) is accelerating, moving from… Read More »Podcast ¦ CX Files: Phil Fersht – HFS Research – Innovation In CX From AI To AGI

Access the full podcast series here Key Takeaways Digital accessibility is essential for enhancing customer experience and should be embedded in… Read More »Podcast ¦ Next In Queue: He’s Doing It Again featuring Kelly Thibodeau

Access the full podcast series here Key Takeaways Empathy or accessibility labs provide firsthand experiences of the challenges disabled customers face,… Read More »Podcast ¦ Vulnerability Matters: Episode 35 – Do you want to build an Empth Lab With Shaun Conner, Government Digital Service

Access the full podcast series here Key Take Aways Customer-Centric Approach: A strong emphasis on prioritizing customer needs and building relationships… Read More »Podcast ¦ Collecting Thoughts: How Relationship Building Shapes Loan Servicing

Access the full podcast series here Key Take Aways Adoption of AI and machine learning is a significant theme among… Read More »Podcast ¦ RO-AR.com: New Tech, New Trends Contact Centre Dynamics

Access the full podcast series here Key Takeaways Web 3.0 represents a shift towards a more equitable digital ecosystem where users… Read More »Podcast ¦ Informing Choices: The Evolution of Web 3.0 with Jaime Schwarz

Access the full podcast series here Key Takeaways Emotive Loyalty: Emotive loyalty goes beyond transactional loyalty programs and is becoming increasingly… Read More »Podcast ¦ Next In Queue: It Works for Chanel featuring Chris Gillen

Access the full podcast series here Key Takeaways Egypt’s Growing Role: Egypt is emerging as a significant multilingual business destination in… Read More »Podcast ¦ CX Files: Gregorio Uglioni – CX Goalkeeper – CX Transformation That Hits The Back Of The Net!

Access the full podcast series here Key Takeaways Transitioning Careers: The shift from traditional careers to workforce management (WFM) can utilise… Read More »Podcast ¦ Get out of wrap: 214 Florian Garnier of Calabrio flying high with WFM