RO-AR.com: Podcasts

Access the full podcast series here Key Takeaways Building a Strong Foundation: A robust understanding of customers is essential for companies… Read More »Podcast ¦ CX Passport: The one with the Severance TV lessons – Michael Mattson Chief Empathy Officer at Walk A Mile E172

Access the full podcast series here Key Takeaways: Transformation of CX Program: Qualtrics has significantly transformed City Citibank's customer experience (CX)… Read More »Podcast ¦ Punk CX: Listening and taking action at scale – Interview with Ron Secrist of Citi and Christina Sansone of Dish

Access the full podcast series here Key Takeaways Catherine Townsend focused on three key priorities during her tenure as the disability… Read More »Podcast ¦ Vulnerability Matters: Episode 22 – Am I making things better for disabled customers with Kathryn Townsend and Chris Fitch

Access the full podcast series here Key Takeaways Andreas Helland co-founded Attender Group in Malaga, Spain, to offer multilingual customer service,… Read More »Podcast ¦ CX Files: Andreas Helland – Atender Group- Delivering Nordics CX From Málaga In Spain

Access the full podcast series here Key Takeaways Outsourcing consultants can assist companies in selecting the appropriate BPO partner, simplifying the… Read More »Podcast ¦ Next In Queue: Help! featuring Tom Luther

Access the full podcast series here Key Takeaways Customers appreciate being acknowledged as individuals, rather than simply being grouped into categories… Read More »Podcast ¦ CX Passport: The One Where Chatbots Aren’t Enough – Lisa Eyer Head of Client Experience and Business Insights E171

Access the full podcast series here Key Takeaways AI-generated content is becoming increasingly prevalent in the BPO industry, impacting traditional writing… Read More »Podcast ¦ Next In Queue: The Bright Side of Life featuring Matt Kendall

Access the full podcast series here Key Takeaways Prashant Huya is the VP and CTO of distributive trade at Unilever, where… Read More »Podcast ¦ Punk CX: How to get 2.7mln ‘Mom & Pop’ stores to adopt a new distributive trade platform – Interview with Prashaant Huria of Unilever

Access the full podcast series here Key Takeaways Disability design often falls short due to well-intentioned but ultimately useless solutions known… Read More »Podcast ¦ Vulnerability Matters: Episode 21 – ‘Good’ and ‘bad’ disability design – Liz Jackson’s 5 point check-list

Access the full podcast series here Key Takeaways Building relationships with customers is crucial in the collections role to increase the… Read More »Podcast ¦ Collecting Thoughts: Engaging Unresponsive Customers

Access the full podcast series here Key Takeaways Attention disruption is a critical issue impacting all of us, especially in a… Read More »Podcast ¦ Informing Choices: Attention Disruption – Skim Culture and the Battle for Focus with Cat Barnard

Access the full podcast series here Key Takeaways The book "The Widening Turn: America and the Accelerating Sweep of Innovation" explores… Read More »Podcast ¦ CX Files: Stephen Loynd – TrendzOwl – AI And Innovation In The USA

Access the full podcast series here Key Takeaways Addressing uncertainty and confusion in customer interactions can lead to significant cost savings… Read More »Podcast ¦ Get out of wrap: 191 GOOW TV ft. Morris Pentel

Access the full podcast series here Key Take Aways Caroline Shaklevitch has had an impressive career in the debt and money… Read More »Podcast ¦ Trustfolio: 14 Trustfolio Debt-Tech Podcast No.14 with Caroline Siarkiewicz, former CEO MaPS and now of the FCA Consumer Panel

Access the full podcast series here Key Takeaways There has been a significant increase in the adoption of digital collection… Read More »Podcast ¦ RO-AR.com: Harnessing Data – Efficient Workflows and Decision Making

Access the full podcast series here Summary Rachel Williams discusses the concept of designed resilience in a podcast episode. She talks… Read More »Podcast ¦ Next In Queue: Looking Down the Barrel of a Gun featuring Rachel Williams

Access the full podcast series here Key Take Aways UK debt repayments increased significantly in April 2024, with a 25% year-on-year… Read More »Podcast ¦ Credit Shift: News Update FinTech Developments, Stripe’s Evolution and UK Financial Vulnerability

Access the full podcast series here Key Take Aways The pace of technological change is driving the need for continuous reskilling… Read More »Podcast ¦ Informing Choices: The Reskilling Emergency – The Age of the Continuous Newbie with Cat Barnard

Access the full podcast series here Key Take Aways The importance of international participation in outsourcing events, as highlighted by Nearshore… Read More »Podcast ¦ CX Files: Erin Broecker – Teleperformance – Using Content To Learn More About CX

Access the full podcast series here Key Take Aways Jeff Comstock’s career at Microsoft spans nearly 24 years, focusing on enterprise… Read More »Podcast ¦ Punk CX: Lessons learnt from testing Copilot for service across tens of thousands of service engineers – Interview with Jeff Comstock of Microsoft