RO-AR.com: Podcasts

Access the full podcast series here Summary In this podcast episode, Sondra Thompson, an empathy expert and founder of AI Evolution,… Read More »Podcast ¦ Get out of wrap: 189 Sandra Thompson on Emotional Intelligence pt.1

Access the full podcast series here Summary The podcast episode discusses the 10 meta trends that will shape the future of… Read More »Podcast ¦ Informing Choices: Meta Trends Re-Shaping Work with Cat Barnard

Access the full podcast series here Summary This podcast episode features the President of Global Business Processing Outsourcing at CGS. She… Read More »Podcast ¦ CX Diaries: Steering Through the Customer Experience Universe Strategic Insights

Access the full podcast series here In this episode of the Next in Queue podcast, the host discusses the benefits of… Read More »Podcast ¦ Next In Queue: Good Against Remotes is One Thing

Access the full podcast series here Summary: This conversation is an episode of the CX Passport podcast, featuring Francesca Tempestini, a… Read More »Podcast ¦ CX Passport: The one with the Disney Wisdom – Francesca Tempestini – Employee Experience Advocate E164

Access the full podcast series here Summary AI technology is rapidly changing the way we live and work, and its… Read More »Podcast ¦ RO-AR.com: Artificially Speaking – Exploring AI’s Impact

Access the full podcast series here Summary: This podcast episode is a preview of Barry Winkler’s talk at the CXO Conference… Read More »Podcast ¦ CX Files: Barry Winkless – Future of Work Institute – Creating Attractive Destinations For Talent

Access the full podcast series here Summary In this podcast episode, the speaker reflects on their experience spending a day with… Read More »Podcast ¦ Get out of wrap: 188 – A Team Leader Day at SSCL

Access the full podcast series here Summary In this podcast episode, Klaus Van delden, the Chief Growth Officer at Yungay, discusses… Read More »Podcast ¦ CX Diaries: Revolutionising Customer Experience with Freelance Models Claas van Delden’s Journey with Yoummday

Access the full podcast series here Summary: In this podcast episode, Margaret Garcia, the President of Grit PPO (Pest Process Outsourcing),… Read More »Podcast ¦ Next In Queue: Rock ‘n’ Roll Pest Control featuring Margaret Garcia

Access the full podcast series here Welcome to CX Diaries! In this episode, host interviews Helen Junie, also known as “Complaining… Read More »Podcast ¦ CX Diaries: Mastering the Art of Consumer Complaints with ‘The Complaining Cow’ Helen Dewdney

Access the full podcast series here Summary: This podcast episode discusses the concept of poverty premium and its impact on individuals… Read More »Podcast ¦ Debt Talk: Debt Talk Poverty & ethnicity premium

Access the full podcast series here Welcome to the punk CX podcast! In this episode, Adrian Swinscoe interviews James Lowther, a… Read More »Podcast ¦ Punk CX: You don’t get promoted for teaching people how to wash their hands – Interview with James Lawther

Access the full podcast series here Summary Live Person’s research reveals a gap between how businesses perceive AI and how customers… Read More »Podcast ¦ CX Files: Nirali Amin – LivePerson – The State Of Customer Conversations And The AI Gap

Access the full podcast series here Summary This podcast episode discusses the importance of security in the BPO sector and how… Read More »Podcast ¦ Next In Queue: Who Do You Trust featuring Dawud Gordon and Ivan Milenkovic

Access the full podcast series here Summary Elenia Vitali, a customer experience advocate, discusses the importance of customer centricity and how… Read More »Podcast ¦ CX Passport: The one with Customer Trust – Ilenia Vidili Customer Centricity Advisor E163

Access the full podcast series here Summary This podcast episode focuses on the experience of being an unpaid carer. It highlights… Read More »Podcast ¦ Vulnerability Matters: Episode 17 – Being a carer with Trevor Salomon and Chris Fitch

Access the full podcast series here Summary This podcast episode features an interview with Julia Morgan, South Directorate Manpower, as she… Read More »Podcast ¦ CX Diaries: Unveiling the Hidden Potential of Contact Centres Attracting and Developing Tomorrow’s Talent with Julia Morgan

Access the full podcast series here Summary In this podcast episode, the guest, Sirke Tepeli Elglund, discusses the importance of creativity… Read More »Podcast ¦ CX Passport: The one with LEGO Serious Play – Sirte Pihlaja, CEO & LEGO Serious Play Facilitator E162

Access the full podcast series here In this podcast episode, the hosts interview two experts in cybersecurity, Kevin Brown and… Read More »Podcast ¦ RO-AR.com: The Evolving Landscape of Digital Security