RO-AR.com: Podcasts

Access the full podcast series here Key Takeaways The decision to upgrade or replace a collections platform affects not just technology… Read More »Podcast ¦ Arum: Upgrade existing vs. implement a new collections system

Access the full podcast series here Key Takeaways Quality assurance (QA) in contact centers is essential for maintaining brand reputation and… Read More »Podcast ¦ Next In Queue: Blue Magic featuring JD Fairweather

Access the full podcast series here Key Takeaways The gig economy in customer service, termed Gig CX, allows agents to choose… Read More »Podcast ¦ CX Files: Chris Dumpleton – Limitless – Is GigCX + AI The Future For Customer Service

Access the full podcast series here Key Takeaways The role of a CMO is often the hardest in the C-suite due… Read More »Podcast ¦ Uncensored CMO: Forbes guide to being an influential CMO – Seth Matlins

Access the full podcast series here Key Takeaways The pursuit of rapid, dramatic changes in customer experience can distract leaders from… Read More »Podcast ¦ Next In Queue: Donuts are Deceptively Hard featuring Beth Karawan

Access the full podcast series here Key Takeaways Juliet Pizzichemi emphasizes the importance of niching down in the health and fitness… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: Mastering the Art of Marketing to the Elite Julia Pizzichemi

Access the full podcast series here Key Takeaways The integration of Generative AI (Gen AI) into B2B supplier sourcing is reshaping… Read More »Podcast ¦ CX Files: Dave Rumble – Maistro – Using Gen AI To Find B2B Partners

Access the full podcast series here Key Takeaways James Connors transitioned from a roadie and finance professional to founding Quetzal in… Read More »Podcast ¦ Get out of wrap: 222 – James Connors of Quetzel

Access the full podcast series here Key Takeaways Effective Workforce Management (WFM) is crucial for enhancing customer experience; if customers cannot… Read More »Podcast ¦ CX Passport: The one with WFM – Irina Mateeva E209

Access the full podcast series here Key Takeaways Organizations must aim to create a customer-centric culture, prioritising outside-in perspectives over inside-out… Read More »Podcast ¦ Punk CX: The art and the science of listening – Interview with Zig Serafin, Brad Anderson and Isabelle Zdatny of Qualtrics

Access the full podcast series here Key Takeaways Employee experience is crucial to enhancing customer experience, particularly in contact centres. Engagement… Read More »Podcast ¦ Next In Queue: The Truth is Out There featuring Chris Carter

Access the full podcast series here Key Takeaways Understanding the reasons behind clients’ preference for direct engagement with senior leadership can… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: Trailer – Marketing Managed Secrets Revealed Phil Bacon

Access the full podcast series here Key Takeaways The importance of cultural understanding in facilitating effective global communication, both in… Read More »Podcast ¦ RO-AR.com: Colliding Cultures Ensuring Effective Communication

Access the full podcast series here Key Takeaways In Fact, originally known as In Fact Systems, is one of the… Read More »Podcast ¦ RO-AR.com: Hitting the Real Time – Accurate, timely bureau reporting

Access the full podcast series here Key Takeaways Authenticity in Marketing: Authentic content often resonates more with audiences than overly polished… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: Breaking Barriers in Business Hilary Lewis

Access the full podcast series here Key Takeaways Understanding high achievers is crucial for developing effective marketing strategies. Networking serves as… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: Trailer – Mastering the Art of Marketing to the Elite Julia Pizzichemi

Access the full podcast series here Key Takeaways The integration of marketing and technology is crucial for creating a feedback loop… Read More »Podcast ¦ Punk CX: Testing and experimentation is everyone’s problem – Interview with Shafqat Islam of Optimizely

Access the full podcast series here Key Takeaways Customer retention is more cost-effective than acquiring new customers, highlighting the importance of… Read More »Podcast ¦ CX Passport: The one where he Disnefies Customer Retention – Vance Morris E208

Access the full podcast series here Key Takeaways Understanding consumer needs and maintaining a human-centric approach are fundamental to successful marketing.… Read More »Podcast ¦ Uncensored CMO: Oreo’s playful positioning, bold innovation and brand partnerships – Eugenia Zalis

Access the full podcast series here Key Takeaways Human-Centric Approach: Leadership and marketing should prioritise human connections, focusing on empathy, trust,… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: Marketing Humanity The Behavioural Edge Kip Whelpley