RO-AR.com: Podcasts

Access the full podcast series here Summary This podcast episode discusses the importance of community in events and how to evaluate… Read More »Podcast ¦ Next In Queue: It’s Not About Us featuring Sarah Hatter

Access the full podcast series here Summary This podcast discusses recent news, events, reports, and trends in the credit industry. The… Read More »Podcast ¦ Credit Shift: News Update Trust in BNPL, AI Performance and Consumer Duty Challenges

Access the full podcast series here Summary In this podcast episode, Mark Hillary interviews Chris Hague from UWM.DE about the changing… Read More »Podcast ¦ CX Files: Chris Hague – yoummday – CCW Berlin Feedback And The Future Of CX

Access the full podcast series here Summary In this podcast episode, the CEO of CX Connector discusses his journey to becoming… Read More »Podcast ¦ CX Diaries: Leading the Charge in Customer Service A CEO’s Journey to Revolutionising Support with Tech and Empathy

Access the full podcast series here Summary This podcast episode features three expert guests, who are also podcasters, discussing key themes… Read More »Podcast ¦ Arum: Podcasters’ Perspectives and Predictions

Access the full podcast series here Summary In this podcast episode, Eilene Melios discusses her journey in the field of AI… Read More »Podcast ¦ Next In Queue: There’s Only One Thing Wrong with this Car featuring Alyona Medelyan

Access the full podcast series here Summary: This podcast episode features an interview with Alison Dunn, Chief Executive of Citizens Advice… Read More »Podcast ¦ Credit Shift: Addressing Financial Distress Through Digital Engagement and Collaborative Solutions Insights from Citizens Advice CEO

Access the full podcast series here Summary: In this podcast episode, the hosts interview Rod Jones, a respected figure in the… Read More »Podcast ¦ CX Files: Rod Jones – 75 Not Out And Looking Back At Half A Century Of CX

Access the full podcast series here This is a vulnerability matters podcast episode from the Money Advice trust. The episode discusses… Read More »Podcast ¦ Vulnerability Matters: Episode 15 – Visible difference with Sudha Vijay, Jane Rodrick, Michaela Baker and Chris Fitch

Access the full podcast series here Summary In this podcast episode, Celia Flaschberger, Chief Marketing Officer at isolved, discusses the importance… Read More »Podcast ¦ CX Passport: The one with the people heroes – Celia Fleischaker CMO at isloved E160

Access the full podcast series here Summary: David Holmes, sales director at SSC and author of “Leading the Line,” discusses his… Read More »Podcast ¦ Get out of wrap: 186 – David Holmes author of Leading the Line comes on to chat about the book

Access the full podcast series here Summary In this podcast, Andrew Duncan, CEO of SOAR, discusses the trends in the… Read More »Podcast ¦ RO-AR.com: Tech Innovations Transforming Credit Union Services

Access the full podcast series here Summary In this podcast, the host discusses the implementation of the consumer duty principle in… Read More »Podcast ¦ Debt Talk: Debt Talk Consumer duty & the debt sector

Access the full podcast series here Summary Cognitive Copy, a ghostwriting service specializing in the BPO and CX industry, has launched… Read More »Podcast ¦ CX Files: Matt Kendall – BPO Bullhorn – A New Newsletter For The BPO & CX Community

Access the full podcast series here Summary In a recent dialogue about the challenges and developments in the credit union… Read More »Podcast ¦ RO-AR.com: Tech Innovations Transforming Credit Union Services

Access the full podcast series here Podcast Summary: Conversation Design and the Role of Large Language Models Kent Merida, a conversation… Read More »Podcast ¦ Next In Queue: Would You Like to Play featuring Kent Morita

Access the full podcast series here Summary: The episode features a conversation with David Holmes, the sales director at SSC and… Read More »Podcast ¦ Get out of wrap: 186 – David Holmes author of Leading the Line comes on to chat about the book

Access the full podcast series here Summary This podcast episode discusses recent news and updates in the credit industry. The hosts… Read More »Podcast ¦ Credit Shift: News Update Consolidation, Technology, Disruption, Apple’s Finance Kit and Credit Card Legislation

Access the full podcast series here Summary: The podcast episode features guest Stephanie Corden, a leadership trainer and mental health advocate,… Read More »Podcast ¦ CX Passport: The one with mental health and CX – Stephanie Coradin CEO & Founder DEMBO Inc E159

Access the full podcast series here Summary This is a podcast interview with Jamie Smith, an advisor and author in the… Read More »Podcast ¦ Punk CX: What happens when you give data back to people – Interview with Jamie Smith of Customer Futures