RO-AR.com: Podcasts

Access the full podcast series here Key Takeaways Supportive Disclosure Environment: A supportive environment is essential for customers to comfortably share… Read More »Podcast ¦ Vulnerability Matters: Episode 29 – How do I get a customer to disclose With Alexis Stevens from Money and Mental Health

Access the full podcast series here Key Takeaways Transformation in Customer Service: The customer service landscape is experiencing a significant transformation… Read More »Podcast ¦ Punk CX: The third wave of customer support – Interview with Natasha Ratanshi-Stein of Surfboard

Access the full podcast series here Key Takeaways Unconventional Journey: The speaker's path into recruitment was shaped by personal family challenges,… Read More »Podcast ¦ Get out of wrap: 206 – Kerry Sudale on the Candidate Experience in Recruitment

Access the full podcast series here Key Takeaways Emerging Global Movements: The podcast discusses a fictional scenario set in 2050, where… Read More »Podcast ¦ Informing Choices: ECOFASCISM leviathan or lifejacket of humankind – The Great Earth Day Referendum of 2050 with Javier Creus

Access the full podcast series here Key Takeaways The recent budget announced by Chancellor Rachel Reeves has raised significant concerns within… Read More »Podcast ¦ CX Files: EXTRA SHOW How Does the UK 2024 Budget Impact BPO and CX

Access the full podcast series here Key Takeaways Executive Support: Successful customer experience (CX) programs require executive or C-level support to… Read More »Podcast ¦ CX Passport: The one where we stop KPI hunting – Marcus Karlsson Customer Experience Strategist at SEB in CX Passport Episode 189

Access the full podcast series here Key Takeaways The credit and collections industry is witnessing a rise in debt and bankruptcy,… Read More »Podcast ¦ Collecting Thoughts: Balancing Technology and Human Connection in Collections

Access the full podcast series here Key Takeaways Developing a professional online profile is crucial for B2B sales success. The landscape… Read More »Podcast ¦ CX Files: Mark Hillary – The Social Sales Playbook – How B2B Companies Sell To Each Other!

Access the full podcast series here Key Takeaways Voice Channel Dominance: The voice channel remains dominant in customer interactions, accounting for… Read More »Podcast ¦ Get out of wrap: 203 – Supporting Team Leaders & Agents

Access the full podcast series here Key Takeaways The importance of company culture is on the rise as a critical factor… Read More »Podcast ¦ CX Files: Neal Topf – Callzilla – Clients Want To Understand BPO Culture Not Just Metrics

Access the full podcast series here Key Takeaways Evolution of Solopreneur Model: The podcast highlights the transition from a solopreneur model… Read More »Podcast ¦ Next In Queue: The Sword of Azeroth featuring Tony Won

Access the full podcast series here     Key Takeaways Connected entertainment is reshaping the landscape from passive consumption to active… Read More »Podcast ¦ Informing Choices: The Future of Connected Entertainment Experiences (part 2) with Rachel Noonan

Access the full podcast series here Key Takeaways Employee Joy and Attrition Risk: Employee joy significantly impacts attrition risk, with… Read More »Podcast ¦ RO-AR.com: Joy vs Toil the Future of Hybrid Work and Employee Retention

Access the full podcast series here Key Takeaways Eco Fascism: Merges environmentalism with authoritarianism, proposing restrictive policies to tackle climate issues.… Read More »Podcast ¦ Informing Choices: ECOFASCISM leviathan or lifejacket of humankind – Jack’s dogs, or Jack’s baby with Bronwyn Williams

Access the full podcast series here Key Takeaways Customer-Centric Focus: Digital transformation must begin from the customer’s perspective rather than being… Read More »Podcast ¦ CX Passport: The one with the Guatemalan CX – Enrique Saenz CEO & Founder of PercepcionesCX E188

Access the full podcast series here Key Takeaways Proactive Decision-Making: The decision-making process in crisis management is critical, as demonstrated by… Read More »Podcast ¦ CX Passport: The one with the rapid recovery – Celia Fleischaker, CMO & Amberly Dressler, VP Corporate Marketing isolved E187

Access the full podcast series here Key Takeaways The concept of "false hustle" highlights the misalignment prevalent in many organisations where… Read More »Podcast ¦ Punk CX: Basketball, false hustle and metrics that matter – Interview with Thomas Laird of ExpiviaOttoQA

Access the full podcast series here Key Takeaways Automation Growth: Automation has significantly increased in contact centres over the years, with… Read More »Podcast ¦ Next In Queue: Automation featuring Chafik Abdellaoui

Access the full podcast series here Key Takeaways Uncertainty is a persistent aspect of the human experience, often leading to… Read More »Podcast ¦ RO-AR.com: Navigating the Future Riding the wave of uncertainty

Access the full podcast series here Key Takeaways Conversational data can play a crucial role in enhancing agent performance in contact… Read More »Podcast ¦ Get out of wrap: 204 – Get out of Wrap TV ft. Garry Gormley