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Podcast ¦ Collecting Thoughts: The Evolving Landscape of Credit Union Collections with Matt Stegall
17 October 2024
Podcast ¦ CX Passport: The one where she knows what makes us tick – Tamar Cohen CEOFounder at HaloEffect Management E186
17 October 2024
Podcast ¦ CX Files: Peter Ryan – When will we see Philippines BPO 2.0
17 October 2024
Podcast ¦ Next In Queue: How Can I Help featuring Dr. Rachel Hitt
17 October 2024
Podcast ¦ RO-AR.com: Voice Analytics Transformation and AI
17 October 2024
Podcast ¦ Punk CX: The five promises of personalization – Interview with Mark Abraham and David Edelman
17 October 2024
Podcast ¦ CX Passport: The one where emotions drive experiences – Ariana Bucio COO at BP Gurus E183
9 October 2024
Podcast ¦ CX Files: Graham Brown – Alorica – Using AI To Offer CX In Any Language
9 October 2024
Podcast ¦ Credit Shift: News Update AI’s Growing Influence in Credit Mortgage Trends, Buy-Now-Pay-Later Debt, and Generative AI in Financial Services
9 October 2024
Podcast ¦ CX Passport: The one with yellow iron CX – Lynn Daniel CEO The Daniel Group E184
9 October 2024
Podcast ¦ Punk CX: Within five years, contact center agents will become contact center specialists – Interview with Sam Wilson of 8×8
9 October 2024
Podcast ¦ Next In Queue: These Go to Eleven featuring Jarad Haggard
9 October 2024
Podcast ¦ Vulnerability Matters: Episode 27 -How we make “Easy Read” documents in seconds with Annie Baker, Tom, and Lilly
9 October 2024
Podcast ¦ Next In Queue: Dirty Little Secret featuring Casey Denby
9 October 2024
Podcast ¦ Punk CX: There are major tectonic shifts taking place in the outsourcing space right now – Interview with Craig Crisler of SupportNinja
9 October 2024
Podcast ¦ Get out of wrap: 201 – Ian Chappell of Centrical on Team Leader performance and support
9 October 2024
Podcast ¦ Collecting Thoughts: Larry Chapman on Humanized Collections at Tennessee Valley Federal Credit Union
9 October 2024
Podcast ¦ RO-AR.com: Real World Applications of Conversational AI
9 October 2024
Podcast ¦ Informing Choices: ECOFASCISM leviathan or lifejacket of humankind – Roanoke with Fernando Gutiérrez Olaizola
9 October 2024
Podcast ¦ Credit Shift: News Update How AI is Disrupting Traditional Industries AI’s Role in Transforming Financial Services
9 October 2024
Podcast ¦ CX Passport: The one with the CX nervous system – Jameson McFarland E185
9 October 2024
Podcast ¦ CX Files: Isobel Rogers & Karen Howard – The Launch Of The CX Alliance
9 October 2024
Podcast ¦ CX Files: Stephen Loynd & Chris Gillen – How AI Has Redefined CX
27 September 2024
Podcast ¦ RO-AR.com: Effective PR Shaping Financial Services (and Collections)
27 September 2024
Podcast ¦ Get out of wrap: Get Out of Wrap TV – Sept 17th – 80th Show
27 September 2024
Podcast ¦ Collecting Thoughts: Working with Hyper-Vulnerable Customers
27 September 2024
Podcast ¦ Vulnerability Matters: Episode 26 -Just what do I say to a terminally ill customer With David Williams from Marie Curie
27 September 2024
Podcast ¦ CX Passport: The one with the AgileCX – Lauren Feehrer Founder and President of LoyaltyCraft Consulting E182
17 September 2024
Podcast ¦ RO-AR.com: Funding and how to think about growing your business
17 September 2024
Podcast ¦ CX Files: Michael Clark – CXTT Consulting – The Tech That Makes CX Work
17 September 2024
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