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Industry Podcast Summaries

Podcast ¦ Get out of wrap: 212 – Marco Jetmir Ndrecaj of SSCL

Access the full podcast series here Key Takeaways Diversity and Inclusion: Diversity is viewed as a vital element that fosters innovation… Read More »Podcast ¦ Get out of wrap: 212 – Marco Jetmir Ndrecaj of SSCL

Podcast ¦ Next In Queue: Return to Sender featuring Nathan Muniz

Access the full podcast series here Key Takeaways The phenomenon of employee turnover and the "no call, no show" behaviour is… Read More »Podcast ¦ Next In Queue: Return to Sender featuring Nathan Muniz

Podcast ¦ CX Files: Neville Samuels – Virtual Staff 365 – Trends In Virtual CX Staffing

Access the full podcast series here Key Takeaways The pandemic has significantly accelerated the acceptance and desirability of remote work across… Read More »Podcast ¦ CX Files: Neville Samuels – Virtual Staff 365 – Trends In Virtual CX Staffing

Podcast ¦ CX Passport: The One with the 2024 First Class Holiday Special part 1 – E196

Access the full podcast series here Key Takeaways First-Class Airport Lounges & Travel Experiences: The podcast explores six first-class airport lounges… Read More »Podcast ¦ CX Passport: The One with the 2024 First Class Holiday Special part 1 – E196

Podcast ¦ CX Passport: The one with the biker CX – Rick Malsch E198

Access the full podcast series here Key Takeaways Aligning Customer Experience with Core Values: It's crucial to align customer experience (CX)… Read More »Podcast ¦ CX Passport: The one with the biker CX – Rick Malsch E198

Podcast ¦ Collecting Thoughts: How Data and Metrics Transform Credit Union Collections

Access the full podcast series here Key Takeaways The most valuable asset in the collection space is the ability of collectors… Read More »Podcast ¦ Collecting Thoughts: How Data and Metrics Transform Credit Union Collections

Podcast ¦ CX Passport: The One with the 2024 First Class Holiday Special part 2 – E197

Access the full podcast series here Key Takeaways: Personal travel experiences shape customer insights and preferences. Slow travel is emerging as… Read More »Podcast ¦ CX Passport: The One with the 2024 First Class Holiday Special part 2 – E197

Podcast ¦ Next In Queue: Uh oh, it’s Magic featuring Anders Boulanger

Access the full podcast series here Key Takeaways Effective engagement at trade shows is more impactful than mere brand awareness. Infotainment,… Read More »Podcast ¦ Next In Queue: Uh oh, it’s Magic featuring Anders Boulanger

Podcast ¦ Next In Queue: Best of 2024

Access the full podcast series here Key Takeaways Evolution of the Turing Test The relevance of the Turing Test may diminish… Read More »Podcast ¦ Next In Queue: Best of 2024

Podcast ¦ Get out of wrap: 211 Goodbye 2024 – Hello 2025

Access the full podcast series here Key Takeaways: Self-Employment Journey: The speaker reflects on their challenging yet enriching two-year journey as… Read More »Podcast ¦ Get out of wrap: 211 Goodbye 2024 – Hello 2025

Podcast ¦ CX Files: Mark Lowe – Managing Risk and Security in CX

Access the full podcast series here Key Takeaways Integrate Risk Management Across Departments Organisations should integrate risk management across all departments,… Read More »Podcast ¦ CX Files: Mark Lowe – Managing Risk and Security in CX

Podcast ¦ Informing Choices: The Future of Biophilic Design with Vanessa Champion

Access the full podcast series here Key Takeaways Biophilic Design Concept: Rooted in the principle of biophilia, this design philosophy focuses… Read More »Podcast ¦ Informing Choices: The Future of Biophilic Design with Vanessa Champion

Podcast ¦ Next In Queue: Dancing with Myself featuring Jevon Wooden

Access the full podcast series here Key Takeaways Leadership in organisations requires emotional intelligence, empathy, and a focus on human connection.… Read More »Podcast ¦ Next In Queue: Dancing with Myself featuring Jevon Wooden

Podcast ¦ CX Files: Katrin Langley – Approaching First-Time Outsourcing

Access the full podcast series here Key Takeaways Growing Market for Outsourcing CX Services The market for customer experience (CX) outsourcing… Read More »Podcast ¦ CX Files: Katrin Langley – Approaching First-Time Outsourcing

Podcast ¦ CX Files: Katrin Langley – Alorica – Approaching First-Time Outsourcing

Access the full podcast series here Key Takeaways Growing Enterprise Interest Enterprises, particularly in the customer experience (CX) domain, are increasingly exploring outsourcing,… Read More »Podcast ¦ CX Files: Katrin Langley – Alorica – Approaching First-Time Outsourcing

Podcast ¦ CX Passport: The one with the core principles – Neal Berg CX Strategist at Evolve Partners E195

Access the full podcast series here Key Takeaways The Power of Storytelling: Storytelling is pivotal for gaining alignment and promoting a… Read More »Podcast ¦ CX Passport: The one with the core principles – Neal Berg CX Strategist at Evolve Partners E195

Podcast ¦ Get out of wrap: 210 – Dan Cohen of Nespresso and a leap into the unknown

Access the full podcast series here Key Takeaways Embrace Change: Seize opportunities for growth, even when they involve significant shifts from… Read More »Podcast ¦ Get out of wrap: 210 – Dan Cohen of Nespresso and a leap into the unknown

Podcast ¦ Vulnerability Matters: Episode 32 -“The Experiment We Never Knew We Needed” with Katie Orme, Octopus Energy

Access the full podcast series here Key Takeaways Innovative Integration: The integration of social workers into essential service organisations, such as… Read More »Podcast ¦ Vulnerability Matters: Episode 32 -“The Experiment We Never Knew We Needed” with Katie Orme, Octopus Energy