RO-AR Podcast: Access here
Podcast ¦ Get out of wrap: 212 – Marco Jetmir Ndrecaj of SSCL
Access the full podcast series here Key Takeaways Diversity and Inclusion: Diversity is viewed as a vital element that fosters innovation… Read More »Podcast ¦ Get out of wrap: 212 – Marco Jetmir Ndrecaj of SSCL
Podcast ¦ Next In Queue: Return to Sender featuring Nathan Muniz
Access the full podcast series here Key Takeaways The phenomenon of employee turnover and the "no call, no show" behaviour is… Read More »Podcast ¦ Next In Queue: Return to Sender featuring Nathan Muniz
Podcast ¦ CX Files: Neville Samuels – Virtual Staff 365 – Trends In Virtual CX Staffing
Access the full podcast series here Key Takeaways The pandemic has significantly accelerated the acceptance and desirability of remote work across… Read More »Podcast ¦ CX Files: Neville Samuels – Virtual Staff 365 – Trends In Virtual CX Staffing
Podcast ¦ CX Passport: The One with the 2024 First Class Holiday Special part 1 – E196
Access the full podcast series here Key Takeaways First-Class Airport Lounges & Travel Experiences: The podcast explores six first-class airport lounges… Read More »Podcast ¦ CX Passport: The One with the 2024 First Class Holiday Special part 1 – E196
Podcast ¦ CX Passport: The one with the biker CX – Rick Malsch E198
Access the full podcast series here Key Takeaways Aligning Customer Experience with Core Values: It's crucial to align customer experience (CX)… Read More »Podcast ¦ CX Passport: The one with the biker CX – Rick Malsch E198
Podcast ¦ Collecting Thoughts: How Data and Metrics Transform Credit Union Collections
Access the full podcast series here Key Takeaways The most valuable asset in the collection space is the ability of collectors… Read More »Podcast ¦ Collecting Thoughts: How Data and Metrics Transform Credit Union Collections
Podcast ¦ CX Passport: The One with the 2024 First Class Holiday Special part 2 – E197
Access the full podcast series here Key Takeaways: Personal travel experiences shape customer insights and preferences. Slow travel is emerging as… Read More »Podcast ¦ CX Passport: The One with the 2024 First Class Holiday Special part 2 – E197
Podcast ¦ Punk CX: The impact of influencer marketing on customer experience – Interview with Daphne Robertson of paid
Access the full podcast series here Key Takeaways Influencer marketing leverages the trust established by creators within their communities to promote… Read More »Podcast ¦ Punk CX: The impact of influencer marketing on customer experience – Interview with Daphne Robertson of paid
Podcast ¦ Next In Queue: Uh oh, it’s Magic featuring Anders Boulanger
Access the full podcast series here Key Takeaways Effective engagement at trade shows is more impactful than mere brand awareness. Infotainment,… Read More »Podcast ¦ Next In Queue: Uh oh, it’s Magic featuring Anders Boulanger
Podcast ¦ Next In Queue: Best of 2024
Access the full podcast series here Key Takeaways Evolution of the Turing Test The relevance of the Turing Test may diminish… Read More »Podcast ¦ Next In Queue: Best of 2024
Podcast ¦ Get out of wrap: 211 Goodbye 2024 – Hello 2025
Access the full podcast series here Key Takeaways: Self-Employment Journey: The speaker reflects on their challenging yet enriching two-year journey as… Read More »Podcast ¦ Get out of wrap: 211 Goodbye 2024 – Hello 2025
Podcast ¦ CX Files: Mark Lowe – Managing Risk and Security in CX
Access the full podcast series here Key Takeaways Integrate Risk Management Across Departments Organisations should integrate risk management across all departments,… Read More »Podcast ¦ CX Files: Mark Lowe – Managing Risk and Security in CX
Podcast ¦ Informing Choices: The Future of Biophilic Design with Vanessa Champion
Access the full podcast series here Key Takeaways Biophilic Design Concept: Rooted in the principle of biophilia, this design philosophy focuses… Read More »Podcast ¦ Informing Choices: The Future of Biophilic Design with Vanessa Champion
Podcast ¦ Next In Queue: Dancing with Myself featuring Jevon Wooden
Access the full podcast series here Key Takeaways Leadership in organisations requires emotional intelligence, empathy, and a focus on human connection.… Read More »Podcast ¦ Next In Queue: Dancing with Myself featuring Jevon Wooden
Podcast ¦ CX Files: Katrin Langley – Approaching First-Time Outsourcing
Access the full podcast series here Key Takeaways Growing Market for Outsourcing CX Services The market for customer experience (CX) outsourcing… Read More »Podcast ¦ CX Files: Katrin Langley – Approaching First-Time Outsourcing
Podcast ¦ Punk CX: An eight-step discovery process to help master the customer experience – Interview with Edwin Margulies of Nextiva
Access the full podcast series here Key Takeaways Understand Customer and Employee Pain Points Organisations must prioritise identifying pain points to… Read More »Podcast ¦ Punk CX: An eight-step discovery process to help master the customer experience – Interview with Edwin Margulies of Nextiva
Podcast ¦ CX Files: Katrin Langley – Alorica – Approaching First-Time Outsourcing
Access the full podcast series here Key Takeaways Growing Enterprise Interest Enterprises, particularly in the customer experience (CX) domain, are increasingly exploring outsourcing,… Read More »Podcast ¦ CX Files: Katrin Langley – Alorica – Approaching First-Time Outsourcing
Podcast ¦ CX Passport: The one with the core principles – Neal Berg CX Strategist at Evolve Partners E195
Access the full podcast series here Key Takeaways The Power of Storytelling: Storytelling is pivotal for gaining alignment and promoting a… Read More »Podcast ¦ CX Passport: The one with the core principles – Neal Berg CX Strategist at Evolve Partners E195
Podcast ¦ Get out of wrap: 210 – Dan Cohen of Nespresso and a leap into the unknown
Access the full podcast series here Key Takeaways Embrace Change: Seize opportunities for growth, even when they involve significant shifts from… Read More »Podcast ¦ Get out of wrap: 210 – Dan Cohen of Nespresso and a leap into the unknown
Podcast ¦ Vulnerability Matters: Episode 32 -“The Experiment We Never Knew We Needed” with Katie Orme, Octopus Energy
Access the full podcast series here Key Takeaways Innovative Integration: The integration of social workers into essential service organisations, such as… Read More »Podcast ¦ Vulnerability Matters: Episode 32 -“The Experiment We Never Knew We Needed” with Katie Orme, Octopus Energy