RO-AR.com: Podcasts

Access the full podcast series here Key Takeaways Cultural Affinity: Essential in managing multilingual customer support, as customers expect high-quality service… Read More »Podcast ¦ CX Files: Alexandra da Silva Rodrigues – Generator & Freehand Hotels – Supporting Multilingual Customer CX In Hotels

Access the full podcast series here Key Takeaways FOMO (Fear of Missing Out): A significant driving force behind many modern decisions,… Read More »Podcast ¦ Next In Queue: You Give Me One Shot featuring Bryce Cressy

Access the full podcast series here Key Takeaways Customer Loyalty Influences: Factors such as customer feelings, convenience, effort, ease of use,… Read More »Podcast ¦ Get out of wrap: 192 – GOOW TV – 25th June

Access the full podcast series here Key Takeaways Early Training: Customer support training from a young age can have a lasting… Read More »Podcast ¦ CX Passport: The one with the CX maven – Sarah Hatter CX Maven & Creator of ElevateCX E173

Access the full podcast series here Key Takeaways The relationship between work and climate sustainability is complex and intertwined, requiring a… Read More »Podcast ¦ Informing Choices: Climate Chaos – Building Business Sustainability for the Future of Work with Cat Barnard

Access the full podcast series here Key Take Aways Generative AI is just one aspect of the AI landscape, with left… Read More »Podcast ¦ Punk CX: We’ve only just scratched the surface of artificial intelligence – Interview with Peter van der Putten of Pega

Access the full podcast series here Key Takeaways: Transformation of CX Program: Qualtrics has significantly transformed City Citibank's customer experience (CX)… Read More »Podcast ¦ Punk CX: Listening and taking action at scale – Interview with Ron Secrist of Citi and Christina Sansone of Dish

Access the full podcast series here Key Takeaways Catherine Townsend focused on three key priorities during her tenure as the disability… Read More »Podcast ¦ Vulnerability Matters: Episode 22 – Am I making things better for disabled customers with Kathryn Townsend and Chris Fitch

Access the full podcast series here Key Takeaways from the Podcast on the Financial Services Industry During COVID-19: The COVID-19 pandemic… Read More »Podcast ¦ Collecting Thoughts: Omnichannel Communication in Collections

Access the full podcast series here Key Takeaways Building a Strong Foundation: A robust understanding of customers is essential for companies… Read More »Podcast ¦ CX Passport: The one with the Severance TV lessons – Michael Mattson Chief Empathy Officer at Walk A Mile E172

Access the full podcast series here Key Takeaways Andreas Helland co-founded Attender Group in Malaga, Spain, to offer multilingual customer service,… Read More »Podcast ¦ CX Files: Andreas Helland – Atender Group- Delivering Nordics CX From Málaga In Spain

Access the full podcast series here Key Takeaways Outsourcing consultants can assist companies in selecting the appropriate BPO partner, simplifying the… Read More »Podcast ¦ Next In Queue: Help! featuring Tom Luther

Access the full podcast series here Key Takeaways Customers appreciate being acknowledged as individuals, rather than simply being grouped into categories… Read More »Podcast ¦ CX Passport: The One Where Chatbots Aren’t Enough – Lisa Eyer Head of Client Experience and Business Insights E171

Access the full podcast series here Key Takeaways AI-generated content is becoming increasingly prevalent in the BPO industry, impacting traditional writing… Read More »Podcast ¦ Next In Queue: The Bright Side of Life featuring Matt Kendall

Access the full podcast series here Key Takeaways Prashant Huya is the VP and CTO of distributive trade at Unilever, where… Read More »Podcast ¦ Punk CX: How to get 2.7mln ‘Mom & Pop’ stores to adopt a new distributive trade platform – Interview with Prashaant Huria of Unilever

Access the full podcast series here Key Takeaways Disability design often falls short due to well-intentioned but ultimately useless solutions known… Read More »Podcast ¦ Vulnerability Matters: Episode 21 – ‘Good’ and ‘bad’ disability design – Liz Jackson’s 5 point check-list

Access the full podcast series here Key Takeaways Building relationships with customers is crucial in the collections role to increase the… Read More »Podcast ¦ Collecting Thoughts: Engaging Unresponsive Customers

Access the full podcast series here Key Takeaways Attention disruption is a critical issue impacting all of us, especially in a… Read More »Podcast ¦ Informing Choices: Attention Disruption – Skim Culture and the Battle for Focus with Cat Barnard

Access the full podcast series here Key Takeaways The book "The Widening Turn: America and the Accelerating Sweep of Innovation" explores… Read More »Podcast ¦ CX Files: Stephen Loynd – TrendzOwl – AI And Innovation In The USA

Access the full podcast series here Key Takeaways Addressing uncertainty and confusion in customer interactions can lead to significant cost savings… Read More »Podcast ¦ Get out of wrap: 191 GOOW TV ft. Morris Pentel