RO-AR.com: Podcasts

Access the full podcast series here Key Takeaways Africa, particularly Ghana, boasts a demographic dividend that makes it a prime market… Read More »Podcast ¦ CX Passport: The one with CX in Ghana – Kojo Hayford, Founder CEO at eSAL E181

Access the full podcast series here Key Take Aways Personalization is evolving towards individualization, where each customer receives a unique experience… Read More »Podcast ¦ Punk CX: Print-era thinking is holding personalization efforts back – Interview with Vivek Sharma on Movable Ink

Access the full podcast series here Key Takeaways The debt collection industry is experiencing several trends: a plateau in roll… Read More »Podcast ¦ RO-AR.com: Debt Collections Insights Across Markets

Access the full podcast series here Key Takeaways The CX movement has negatively impacted customer experience due to its overemphasis and… Read More »Podcast ¦ Next In Queue: May I See Your Rental Agreement featuring Amas Tenumah

Access the full podcast series here Key Takeaways Building relationships with members is crucial for maintaining brand loyalty in the credit… Read More »Podcast ¦ Collecting Thoughts: From Service Rep to CEO

Access the full podcast series here Key Takeaways Bridging the gap between technologists and business leaders is crucial in driving innovation… Read More »Podcast ¦ CX Passport: The one with the total experience – Robby Cloninger VP Consulting, Digital Experience at FPT Software E180

Access the full podcast series here Key Takeaways Scaling a support team in a highly technical environment requires a unique approach… Read More »Podcast ¦ Next In Queue: You’re Gonna Need a Bigger Boat featuring Charlotte Ward

Access the full podcast series here Key Takeaways The importance of understanding the customer perspective and avoiding the curse of knowledge… Read More »Podcast ¦ CX Passport: The one with the catalyst (not crusader) – Megan Burns Founder Experience Enterprises E179

Access the full podcast series here Key Takeaways Performance management should focus on behaviours and outcomes, not just numbers and targets.… Read More »Podcast ¦ Get out of wrap: GOOW TV Panel – Performance Management

Access the full podcast series here Key Take Aways Automation and AI are becoming more important than competitive salaries for customer… Read More »Podcast ¦ Punk CX: Agents view agent-assist technology as more important than a competitive salary – Interview with Gopi Polavarapu at Kore.ai

Access the full podcast series here Key Takeaways EvaluAgent Focus: Emphasizes outcomes derived from AI rather than merely selling AI as… Read More »Podcast ¦ Get out of wrap: 198 – Nadine Edmondson of Evaluagent on maximising QA & NPS

Access the full podcast series here Key Takeaways Trust is built on credibility, reliability, intimacy, and self-orientation. Building trust is essential… Read More »Podcast ¦ Next In Queue: We Don’t Need Another Hero featuring Mark Slatin

Access the full podcast series here Key Takeaways Resilience is a learnable skill that can be developed through creating a customised… Read More »Podcast ¦ CX Passport: The one with the customized resiliency kit – Sangeetha Rai VP Customer Success Northwestern Mutual E177

Access the full podcast series here Key Take Aways Marketing approaches need to leverage the unconscious mind, which influences 95% of… Read More »Podcast ¦ Punk CX: The Brand Connectome™ and why we are doing marketing all wrong – Interview with Leslie Zane

Access the full podcast series here Key Takeaways Startups often lack investment in customer experience strategies, both financially and in terms… Read More »Podcast ¦ CX Files: Leo Lopez – RISE Global Solutions – The Top 5 Mistakes Startups Make With CX

Access the full podcast series here Key Takeaways The use of AI in customer service is revolutionising customer experience (CX), presenting… Read More »Podcast ¦ CX Files: Jonas Berggren – Transcom – AI & Transforming Customer Service

Access the full podcast series here Key Takeaways Building relationships with clients, both internally and externally, is crucial in the credit… Read More »Podcast ¦ Collecting Thoughts: Managing Risk with Repeat Clients

Access the full podcast series here Key Takeaways Building a community platform for HR professionals is a valuable tool for fostering… Read More »Podcast ¦ Next In Queue: We Have the Technology featuring Neal Travis

Access the full podcast series here Key Takeaways The importance of unifying different parts of an organisation to create a cohesive… Read More »Podcast ¦ CX Passport: The one where he unifies CX – Adam Powers CX OpenToWork E178

Access the full podcast series here Key Takeaways Academies and grad base programmes are valuable for onboarding and training new employees… Read More »Podcast ¦ Get out of wrap: The Break Room – a Linkedin Audio Event