RO-AR.com: Podcasts

Access the full podcast series here Key Takeaways Nordia is the largest independent BPO operator in Canada, with a focus on… Read More »Podcast ¦ CX Files: John Dinardo – Nordia – BPO In Canada And Beyond

Access the full podcast series here Key Takeaways The importance of professional organizations like the forum in supporting contact center planning… Read More »Podcast ¦ CX Diaries: Why Effective Planning is Key to Customer Satisfaction

Access the full podcast series here Key Takeaways Respect and compassion are fundamental to customer interactions, regardless of the sector, whether… Read More »Podcast ¦ CX Passport: The one with behavior driven CX – Candy Kothmann Call Center Director at Texas Workforce Commission E207

Access the full podcast series here Key Takeaways AI is fundamentally reshaping e-commerce and marketing landscapes. Building thriving communities is critical… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: Trailer – E-commerce to AI Unlocking Marketing Potential Dylan Lam

Access the full podcast series here Key Takeaways The Importance of Community: Claire Musker emphasises the importance of building communities for… Read More »Podcast ¦ Get out of wrap: 219 Clare Muscutt of Women in CX

Access the full podcast series here Key Takeaways Importance of Name Recognition: The discussion underscores the emotional impact of mispronouncing names,… Read More »Podcast ¦ Next In Queue: That’s Not My Name featuring Afshan Kinder

Access the full podcast series here Key Takeaways Rob Mayhew recently transitioned from a successful career in London to becoming a… Read More »Podcast ¦ Uncensored CMO: Rob Mayhew on the untapped creator opportunity in B2B, London vs New York and using social media as a brand

Access the full podcast series here Key Takeaways Lucy Child emphasises the importance of developing effective strategies for customer care operations… Read More »Podcast ¦ CX Diaries: Lucie Child on Transforming Customer Care and Inclusion

Access the full podcast series here Key Takeaways Somatic awareness is crucial for recognising and understanding bodily sensations, movements, and physiological… Read More »Podcast ¦ Informing Choices: Somatic Awareness and Leadership with Alessandra Marazzi

Access the full podcast series here Key Takeaways The Amarsis Customer Loyalty Index (CLI) report identifies five distinct types of customer… Read More »Podcast ¦ Punk CX: There are five types of loyalty but only two are growing – Interview with Sara Richter of SAP Emarsys

Access the full podcast series here Key Takeaways The nature of field service operations presents unique challenges, particularly in communication and… Read More »Podcast ¦ CX Diaries: The Art of Simplicity in Customer Experience

Access the full podcast series here Key Takeaways Emphasis on the thoughtful application of technology in customer experience (CX), focusing on… Read More »Podcast ¦ CX Diaries: Why Thoughtful Technology is Key to Great Customer Experience

Access the full podcast series here Key Takeaways Despite being over 30 years old, SMS remains an underutilized channel for engagement… Read More »Podcast ¦ Credit Shift: The Overlooked Potential of SMS in Debt Collection

Access the full podcast series here Key Takeaways The AI landscape has evolved from being a hype to a critical component… Read More »Podcast ¦ CX Files: Sergei Levteev – IBA Group – The Tech Infrastructure Supporting CX

Access the full podcast series here Key Takeaways Cultural Relevance and Mental Availability: Effective marketing requires a balance of cultural relevance… Read More »Podcast ¦ Uncensored CMO: Yum! CMO on cultural relevance, being innovative & creative risk taking (Taco Bell, KFC, Pizza Hut) – Ken Muench

Access the full podcast series here Key Takeaways Curiosity in Leadership: Daniel Hammond emphasizes the importance of curiosity in leadership, enabling… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: The Art of Breaking Things for Business Growth Daniel Hammond

Access the full podcast series here Key Takeaways True empathy in customer experience involves treating customers as individuals rather than mere… Read More »Podcast ¦ CX Passport: The one with profits through consistency – Tucker Wakabayashi E206

Access the full podcast series here Key Takeaways Creating Memorable Experiences: The importance of creating memorable experiences in home services to… Read More »Podcast ¦ Next In Queue: On the Rooftops of London featuring Vance Morris

Access the full podcast series here Key Takeaways Authenticity in Branding: Rare Beauty thrives on its authenticity, aiming to create a… Read More »Podcast ¦ Uncensored CMO: Rare Beauty the story behind the success of Selena Gomez’s make up brand – Katie Welch

Access the full podcast series here Key Takeaways Opportunities for Gender Diversity: The finance industry lacks barriers for women in terms… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: Trailer – Breaking Barriers in Business Hilary Lewis