RO-AR.com: Podcasts

RO-AR Podcast: Access here


Industry Podcast Summaries

Podcast ¦ CX Files: Stephen Loynd & Chris Gillen – How AI Has Redefined CX

Access the full podcast series here Key Takeaways AI Reshaping CX: The rapid adoption of AI technologies is transforming customer experience… Read More »Podcast ¦ CX Files: Stephen Loynd & Chris Gillen – How AI Has Redefined CX

Podcast ¦ RO-AR.com: Effective PR Shaping Financial Services (and Collections)

Access the full podcast series here Key Takeaways Reputation Challenges: The UK collections industry faces difficulties regarding public perception but… Read More »Podcast ¦ RO-AR.com: Effective PR Shaping Financial Services (and Collections)

Podcast ¦ Collecting Thoughts: Working with Hyper-Vulnerable Customers

Access the full podcast series here Key Takeaways Healthcare positions, particularly in revenue cycle management, require a compassionate approach when interacting… Read More »Podcast ¦ Collecting Thoughts: Working with Hyper-Vulnerable Customers

Podcast ¦ Get out of wrap: Get Out of Wrap TV – Sept 17th – 80th Show

Access the full podcast series here Key Takeaways The contact centre industry is facing challenges in retaining talent, not necessarily attracting… Read More »Podcast ¦ Get out of wrap: Get Out of Wrap TV – Sept 17th – 80th Show

Podcast ¦ CX Passport: The one with the AgileCX – Lauren Feehrer Founder and President of LoyaltyCraft Consulting E182

Access the full podcast series here Key Takeaways Simplifying processes and removing friction can significantly enhance customer experiences. It is important… Read More »Podcast ¦ CX Passport: The one with the AgileCX – Lauren Feehrer Founder and President of LoyaltyCraft Consulting E182

Podcast ¦ RO-AR.com: Funding and how to think about growing your business

Access the full podcast series here Key Takeaways The fundraising dynamic has shifted, with only 20% of companies currently in… Read More »Podcast ¦ RO-AR.com: Funding and how to think about growing your business

Podcast ¦ CX Files: Michael Clark – CXTT Consulting – The Tech That Makes CX Work

Access the full podcast series here Key Takeaways The landscape of CX technology has evolved significantly over the past two decades,… Read More »Podcast ¦ CX Files: Michael Clark – CXTT Consulting – The Tech That Makes CX Work

Podcast ¦ Informing Choices: AI in the Future of Gender Equality with Alex Whittington

Access the full podcast series here Key Takeaways The podcast emphasises the importance of understanding gender biases embedded in technology, particularly… Read More »Podcast ¦ Informing Choices: AI in the Future of Gender Equality with Alex Whittington

Podcast ¦ Get out of wrap: 200 – The 200th episode of Get Out of Wrap

Access the full podcast series here Key Takeaways The "Get Out of Wrap" podcast has reached a significant milestone of 200… Read More »Podcast ¦ Get out of wrap: 200 – The 200th episode of Get Out of Wrap

Podcast ¦ Better Debt: AI and Machine Learning Masterclass

Access the full podcast series here Key Takeaways Understanding the distinctions between artificial intelligence (AI), machine learning (ML), and data science… Read More »Podcast ¦ Better Debt: AI and Machine Learning Masterclass

Podcast ¦ Get out of wrap: 199 Helen & Pete of BPA Quality on Consumer Duty one year on

Access the full podcast series here Key Takeaways The Consumer Duty regulation has shifted focus towards customer centricity and achieving good… Read More »Podcast ¦ Get out of wrap: 199 Helen & Pete of BPA Quality on Consumer Duty one year on

Podcast ¦ Collecting Thoughts: Frictionless Customer Experiences

Access the full podcast series here Key Takeaways Team Importance: Emphasising the significance of having a dedicated team passionate about resolving… Read More »Podcast ¦ Collecting Thoughts: Frictionless Customer Experiences

Podcast ¦ Get out of wrap: The Break Room – a Linkedin Live Audio event

Access the full podcast series here Key Takeaways Loyalty in the Workplace: Employees now prioritise purpose, development, and a positive work… Read More »Podcast ¦ Get out of wrap: The Break Room – a Linkedin Live Audio event

Podcast ¦ Informing Choices: The Future of AI in the Care Economy with Alex Whittington

Access the full podcast series here Key Takeaways Artificial intelligence (AI) can support caregivers by enhancing efficiency and effectiveness in decision-making… Read More »Podcast ¦ Informing Choices: The Future of AI in the Care Economy with Alex Whittington

Podcast ¦ CX Passport: The one with CX in Ghana – Kojo Hayford, Founder CEO at eSAL E181

Access the full podcast series here Key Takeaways Africa, particularly Ghana, boasts a demographic dividend that makes it a prime market… Read More »Podcast ¦ CX Passport: The one with CX in Ghana – Kojo Hayford, Founder CEO at eSAL E181