RO-AR Podcast: Access here
Podcast ¦ CX Files: Stephen Loynd & Chris Gillen – How AI Has Redefined CX
Access the full podcast series here Key Takeaways AI Reshaping CX: The rapid adoption of AI technologies is transforming customer experience… Read More »Podcast ¦ CX Files: Stephen Loynd & Chris Gillen – How AI Has Redefined CX
Podcast ¦ RO-AR.com: Effective PR Shaping Financial Services (and Collections)
Access the full podcast series here Key Takeaways Reputation Challenges: The UK collections industry faces difficulties regarding public perception but… Read More »Podcast ¦ RO-AR.com: Effective PR Shaping Financial Services (and Collections)
Podcast ¦ Collecting Thoughts: Working with Hyper-Vulnerable Customers
Access the full podcast series here Key Takeaways Healthcare positions, particularly in revenue cycle management, require a compassionate approach when interacting… Read More »Podcast ¦ Collecting Thoughts: Working with Hyper-Vulnerable Customers
Podcast ¦ Vulnerability Matters: Episode 26 -Just what do I say to a terminally ill customer With David Williams from Marie Curie
Access the full podcast series here Key Takeaways Understanding the emotional landscape: Recognising the emotions of customers facing terminal illness is… Read More »Podcast ¦ Vulnerability Matters: Episode 26 -Just what do I say to a terminally ill customer With David Williams from Marie Curie
Podcast ¦ Get out of wrap: Get Out of Wrap TV – Sept 17th – 80th Show
Access the full podcast series here Key Takeaways The contact centre industry is facing challenges in retaining talent, not necessarily attracting… Read More »Podcast ¦ Get out of wrap: Get Out of Wrap TV – Sept 17th – 80th Show
Podcast ¦ CX Passport: The one with the AgileCX – Lauren Feehrer Founder and President of LoyaltyCraft Consulting E182
Access the full podcast series here Key Takeaways Simplifying processes and removing friction can significantly enhance customer experiences. It is important… Read More »Podcast ¦ CX Passport: The one with the AgileCX – Lauren Feehrer Founder and President of LoyaltyCraft Consulting E182
Podcast ¦ RO-AR.com: Funding and how to think about growing your business
Access the full podcast series here Key Takeaways The fundraising dynamic has shifted, with only 20% of companies currently in… Read More »Podcast ¦ RO-AR.com: Funding and how to think about growing your business
Podcast ¦ CX Files: Michael Clark – CXTT Consulting – The Tech That Makes CX Work
Access the full podcast series here Key Takeaways The landscape of CX technology has evolved significantly over the past two decades,… Read More »Podcast ¦ CX Files: Michael Clark – CXTT Consulting – The Tech That Makes CX Work
Podcast ¦ Informing Choices: AI in the Future of Gender Equality with Alex Whittington
Access the full podcast series here Key Takeaways The podcast emphasises the importance of understanding gender biases embedded in technology, particularly… Read More »Podcast ¦ Informing Choices: AI in the Future of Gender Equality with Alex Whittington
Podcast ¦ Punk CX: Building customer loyalty and a human connection in an increasingly competitive landscape – Interview with Conny Kalcher of Zurich Insurance
Access the full podcast series here Key Takeaways Deep Customer Understanding: Connie Kulture emphasises the importance of deep customer understanding as… Read More »Podcast ¦ Punk CX: Building customer loyalty and a human connection in an increasingly competitive landscape – Interview with Conny Kalcher of Zurich Insurance
Podcast ¦ Get out of wrap: 200 – The 200th episode of Get Out of Wrap
Access the full podcast series here Key Takeaways The "Get Out of Wrap" podcast has reached a significant milestone of 200… Read More »Podcast ¦ Get out of wrap: 200 – The 200th episode of Get Out of Wrap
Podcast ¦ Better Debt: AI and Machine Learning Masterclass
Access the full podcast series here Key Takeaways Understanding the distinctions between artificial intelligence (AI), machine learning (ML), and data science… Read More »Podcast ¦ Better Debt: AI and Machine Learning Masterclass
Podcast ¦ Punk CX: If it matters for your customer, it’s important – Interview with Tara DeZao, Simon Thorpe and James Dodkins of Pega
Access the full podcast series here Key Takeaways Tara Desai is the Director of Product Marketing for martech and ad tech… Read More »Podcast ¦ Punk CX: If it matters for your customer, it’s important – Interview with Tara DeZao, Simon Thorpe and James Dodkins of Pega
Podcast ¦ Get out of wrap: 199 Helen & Pete of BPA Quality on Consumer Duty one year on
Access the full podcast series here Key Takeaways The Consumer Duty regulation has shifted focus towards customer centricity and achieving good… Read More »Podcast ¦ Get out of wrap: 199 Helen & Pete of BPA Quality on Consumer Duty one year on
Podcast ¦ Collecting Thoughts: Frictionless Customer Experiences
Access the full podcast series here Key Takeaways Team Importance: Emphasising the significance of having a dedicated team passionate about resolving… Read More »Podcast ¦ Collecting Thoughts: Frictionless Customer Experiences
Podcast ¦ Vulnerability Matters: Episode 25 – Is ‘ableism’ more than another buzzword With Celia Chartres-Aris and Chris Fitch
Access the full podcast series here Key Takeaways Ableism is a form of discrimination against disabled people and should be recognised… Read More »Podcast ¦ Vulnerability Matters: Episode 25 – Is ‘ableism’ more than another buzzword With Celia Chartres-Aris and Chris Fitch
Podcast ¦ Get out of wrap: The Break Room – a Linkedin Live Audio event
Access the full podcast series here Key Takeaways Loyalty in the Workplace: Employees now prioritise purpose, development, and a positive work… Read More »Podcast ¦ Get out of wrap: The Break Room – a Linkedin Live Audio event
Podcast ¦ Informing Choices: The Future of AI in the Care Economy with Alex Whittington
Access the full podcast series here Key Takeaways Artificial intelligence (AI) can support caregivers by enhancing efficiency and effectiveness in decision-making… Read More »Podcast ¦ Informing Choices: The Future of AI in the Care Economy with Alex Whittington
Podcast ¦ Credit Shift: News Update The Importance of Data Quality in AI , Managing Expectations in the AI Industry
Access the full podcast series here Key Takeaways Klarna: Reported a 27% revenue increase, driven by expanded transaction volumes and improved… Read More »Podcast ¦ Credit Shift: News Update The Importance of Data Quality in AI , Managing Expectations in the AI Industry
Podcast ¦ CX Passport: The one with CX in Ghana – Kojo Hayford, Founder CEO at eSAL E181
Access the full podcast series here Key Takeaways Africa, particularly Ghana, boasts a demographic dividend that makes it a prime market… Read More »Podcast ¦ CX Passport: The one with CX in Ghana – Kojo Hayford, Founder CEO at eSAL E181