RO-AR.com: Podcasts

Access the full podcast series here Key Takeaways Reintroduction of the Philippines: The Philippines aims to reestablish itself as a competitive… Read More »Podcast ¦ CX Files: Peter Ryan – When will we see Philippines BPO 2.0

Access the full podcast series here Key Takeaways Prioritising Patient Care: The importance of placing patient care above financial considerations in… Read More »Podcast ¦ Next In Queue: How Can I Help featuring Dr. Rachel Hitt

Access the full podcast series here Key Takeaways The prevalence of voice analytics has significantly increased due to advancements in… Read More »Podcast ¦ RO-AR.com: Voice Analytics Transformation and AI

Access the full podcast series here Key Takeaways Personalization as Strategy: Personalization transcends marketing tactics; it is a comprehensive strategy aimed… Read More »Podcast ¦ Punk CX: The five promises of personalization – Interview with Mark Abraham and David Edelman

Access the full podcast series here ### Key Take Aways 1. Customer experience should be approached as a designed and intentional… Read More »Podcast ¦ CX Passport: The one where emotions drive experiences – Ariana Bucio COO at BP Gurus E183

Access the full podcast series here Key Takeaways Emerging Technology: AI-driven simultaneous voice translation is becoming a transformative solution in customer… Read More »Podcast ¦ CX Files: Graham Brown – Alorica – Using AI To Offer CX In Any Language

Access the full podcast series here Key Takeaways A significant portion of homeowners prefers personal interaction over digital solutions for mortgage… Read More »Podcast ¦ Credit Shift: News Update AI’s Growing Influence in Credit Mortgage Trends, Buy-Now-Pay-Later Debt, and Generative AI in Financial Services

Access the full podcast series here Key Takeaways Importance of Customer Experience (CX) CX is increasingly critical for B2B companies, especially… Read More »Podcast ¦ CX Passport: The one with yellow iron CX – Lynn Daniel CEO The Daniel Group E184

Access the full podcast series here Key Takeaways Focus on Customer Retention: Organizations should prioritise customer retention as a primary strategy,… Read More »Podcast ¦ Punk CX: Within five years, contact center agents will become contact center specialists – Interview with Sam Wilson of 8×8

Access the full podcast series here Key Takeaways The origins of the mockumentary genre offer valuable insights into the cultural dynamics… Read More »Podcast ¦ Next In Queue: These Go to Eleven featuring Jarad Haggard

Access the full podcast series here Key Takeaways Importance of Employee Engagement: Employee engagement is critical in contact centres and should… Read More »Podcast ¦ Get out of wrap: 201 – Ian Chappell of Centrical on Team Leader performance and support

Access the full podcast series here Key Takeaways Empathetic Communication: The stigma surrounding collection processes often induces fear and anxiety in… Read More »Podcast ¦ Collecting Thoughts: Larry Chapman on Humanized Collections at Tennessee Valley Federal Credit Union

Access the full podcast series here Key Takeaways Accessibility Enhancement: Easy read formats significantly improve accessibility for individuals with cognitive disabilities… Read More »Podcast ¦ Vulnerability Matters: Episode 27 -How we make “Easy Read” documents in seconds with Annie Baker, Tom, and Lilly

Access the full podcast series here Key Takeaways Active Learning is Essential Traditional lecture-style training methods result in low retention rates;… Read More »Podcast ¦ Next In Queue: Dirty Little Secret featuring Casey Denby

Access the full podcast series here Key Takeaways Customer-Centric Focus: Companies should prioritise understanding customer needs and align their operations to… Read More »Podcast ¦ Punk CX: There are major tectonic shifts taking place in the outsourcing space right now – Interview with Craig Crisler of SupportNinja

Access the full podcast series here Key Takeaways The market exhibits mixed sentiments about AI adoption, showcasing high levels of… Read More »Podcast ¦ RO-AR.com: Real World Applications of Conversational AI

Access the full podcast series here Key Takeaways Eco-Fascism Defined: Eco-fascism merges environmentalism with authoritarianism, leading to restrictive policies that disproportionately… Read More »Podcast ¦ Informing Choices: ECOFASCISM leviathan or lifejacket of humankind – Roanoke with Fernando Gutiérrez Olaizola

Access the full podcast series here Key Takeaways The credit industry is undergoing a significant shift towards the integration of AI… Read More »Podcast ¦ Credit Shift: News Update How AI is Disrupting Traditional Industries AI’s Role in Transforming Financial Services

Access the full podcast series here Key Takeaways The design process in customer experience (CX) relies heavily on honest assessments of… Read More »Podcast ¦ CX Passport: The one with the CX nervous system – Jameson McFarland E185

Access the full podcast series here Key Takeaways CX Foundation Closure: The CX Foundation has ceased operations due to the ill… Read More »Podcast ¦ CX Files: Isobel Rogers & Karen Howard – The Launch Of The CX Alliance