RO-AR.com: Podcasts

Access the full podcast series here Key Take Aways Marketing approaches need to leverage the unconscious mind, which influences 95% of… Read More »Podcast ¦ Punk CX: The Brand Connectome™ and why we are doing marketing all wrong – Interview with Leslie Zane

Access the full podcast series here Key Takeaways Startups often lack investment in customer experience strategies, both financially and in terms… Read More »Podcast ¦ CX Files: Leo Lopez – RISE Global Solutions – The Top 5 Mistakes Startups Make With CX

Access the full podcast series here Key Takeaways The use of AI in customer service is revolutionising customer experience (CX), presenting… Read More »Podcast ¦ CX Files: Jonas Berggren – Transcom – AI & Transforming Customer Service

Access the full podcast series here Key Takeaways Academies and grad base programmes are valuable for onboarding and training new employees… Read More »Podcast ¦ Get out of wrap: The Break Room – a Linkedin Audio Event

Access the full podcast series here Key Takeaways Building relationships with clients, both internally and externally, is crucial in the credit… Read More »Podcast ¦ Collecting Thoughts: Managing Risk with Repeat Clients

Access the full podcast series here Key Takeaways Building a community platform for HR professionals is a valuable tool for fostering… Read More »Podcast ¦ Next In Queue: We Have the Technology featuring Neal Travis

Access the full podcast series here Key Takeaways The importance of unifying different parts of an organisation to create a cohesive… Read More »Podcast ¦ CX Passport: The one where he unifies CX – Adam Powers CX OpenToWork E178

Access the full podcast series here Key Takeaways Digital adoption is a crucial trend in the collections industry, emphasising automation,… Read More »Podcast ¦ RO-AR.com: Digital Adoption Insights from Canada, the US and the UK

Access the full podcast series here Key Takeaways Biases will likely not be completely eliminated, but efforts are being made to… Read More »Podcast ¦ What the Future: Leaders Life Stories with Patrick Quinton – Smith

Access the full podcast series here Key Takeaways Luke Murphy's career path has been a squiggly line, with trial and error… Read More »Podcast ¦ What the Future: Leaders Life Stories with Luke Murphy

Access the full podcast series here Key Takeaways There are numerous issues in the leasehold sector, including service charge abuses, lack… Read More »Podcast ¦ Debt Talk: Debt Talk Leasehold & charges

Access the full podcast series here Key Takeaways The importance of high standards in sales processes to meet Net Zero challenges… Read More »Podcast ¦ What the Future: Is Energy Sales Dead

Access the full podcast series here ### Key Take Aways - Life is too short, so it's important to live authentically… Read More »Podcast ¦ What the Future: Leaders Life Stories with Darcy Dewse

Access the full podcast series here Key Takeaways Success in personalization for Bupa involves meeting customer expectations for a seamless and… Read More »Podcast ¦ Punk CX: There needs to be a really tight relationship between business strategy and target state architecture – Interview with Cale Urwin of Bupa

Access the full podcast series here Key Takeaways The Formiga Foundation, an industry for good alliance, is a joint initiative by… Read More »Podcast ¦ CX Files: Alistair Niederer – FormIGA – IAOP & GSA join forces for good in BPO and CX

Access the full podcast series here Key Takeaways Customer support focuses on retaining revenue from customers, while IT support serves employees… Read More »Podcast ¦ Next In Queue: Far From Home featuring Matt Beran

Access the full podcast series here Key Takeaways Credit unions prioritise protecting their members over maximising profits, leading to a more… Read More »Podcast ¦ Collecting Thoughts: Managing Delinquency and Negotiating Settlements

Access the full podcast series here Key Takeaways Fiji's advantage in customer service and tech skills can make it a compelling… Read More »Podcast ¦ CX Files: Stephen Peattie & Dan Castilla – Assessing BPO

Access the full podcast series here Key Takeaways The Sunflower lanyard scheme is a global accessibility initiative for people with hidden… Read More »Podcast ¦ Vulnerability Matters: Episode 24 – Hidden disability, looking behind the Sunflower Lanyard scheme with Paul White

Access the full podcast series here Key Takeaways Surveys are not an effective way to develop CX initiatives and get ROI… Read More »Podcast ¦ Next In Queue: Learning to Fly featuring Jeff Sheehan