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Podcast ¦ Next In Queue: Defend the Frontier featuring John Walter
21 January 2025
Podcast ¦ RO-AR.com: AI, Automation, and Autonomous Agents
21 January 2025
Podcast ¦ Punk CX: We got everyone involved in support and made our customer support metrics public – Interview with Kenji Hayward of Front
21 January 2025
Podcast ¦ CX Files: Veronica Richards – CALLS – Servicio Estelar Navigating Customer Care in Mexico
21 January 2025
Podcast ¦ CX Files: BONUS CX In 2025 Discussion
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Podcast ¦ CX Passport: 200!!! The one with the scene setting – Michelle Pascoe E200
21 January 2025
Podcast ¦ RO-AR.com: Digital Solutions for Financial Support
21 January 2025
Podcast ¦ Informing Choices: Realising UN SDGs through Inner Development Goals (IDGs) with Paula DosSantos Papel
21 January 2025
Podcast ¦ Get out of wrap: 213 – The first Get Out of Wrap TV of 2025
21 January 2025
Podcast ¦ Collecting Thoughts: Revolutionizing B2B Collections Through Customer-Centric Strategies
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Podcast ¦ Vulnerability Matters: Episode 33 – So…what does 2025 hold for consumer vulnerability With Grace Brownfield and Phil King
17 January 2025
Podcast ¦ Punk CX: Data ontology and rethinking customer support metrics – Interview with Marcel Barrera of serviceMob Inc
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Podcast ¦ Get out of wrap: 212 – Marco Jetmir Ndrecaj of SSCL
17 January 2025
Podcast ¦ Next In Queue: Return to Sender featuring Nathan Muniz
17 January 2025
Podcast ¦ CX Files: Neville Samuels – Virtual Staff 365 – Trends In Virtual CX Staffing
17 January 2025
Podcast ¦ CX Passport: The One with the 2024 First Class Holiday Special part 1 – E196
7 January 2025
Podcast ¦ CX Passport: The one with the biker CX – Rick Malsch E198
7 January 2025
Podcast ¦ Collecting Thoughts: How Data and Metrics Transform Credit Union Collections
7 January 2025
Podcast ¦ CX Passport: The One with the 2024 First Class Holiday Special part 2 – E197
7 January 2025
Podcast ¦ Punk CX: The impact of influencer marketing on customer experience – Interview with Daphne Robertson of paid
7 January 2025
Podcast ¦ Next In Queue: Uh oh, it’s Magic featuring Anders Boulanger
7 January 2025
Podcast ¦ Next In Queue: Best of 2024
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Podcast ¦ CX Files: Mark Lowe – Managing Risk and Security in CX
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Podcast ¦ Informing Choices: The Future of Biophilic Design with Vanessa Champion
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Podcast ¦ Get out of wrap: 211 Goodbye 2024 – Hello 2025
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Podcast ¦ Next In Queue: Dancing with Myself featuring Jevon Wooden
17 December 2024
Podcast ¦ CX Files: Katrin Langley – Approaching First-Time Outsourcing
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Podcast ¦ Punk CX: An eight-step discovery process to help master the customer experience – Interview with Edwin Margulies of Nextiva
17 December 2024
Podcast ¦ CX Files: Katrin Langley – Alorica – Approaching First-Time Outsourcing
17 December 2024
Podcast ¦ CX Passport: The one with the core principles – Neal Berg CX Strategist at Evolve Partners E195
17 December 2024
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