RO-AR.com: Podcasts

Access the full podcast series here Key Takeaways Prioritising Customer Experience: Crucial for businesses to remain competitive and relevant in the… Read More »Podcast ¦ CX Passport: 200!!! The one with the scene setting – Michelle Pascoe E200

Access the full podcast series here Key Takeaways Access to Support: A significant gap exists in the access to debt… Read More »Podcast ¦ RO-AR.com: Digital Solutions for Financial Support

Access the full podcast series here Key Takeaways Complementing the SDGs: The Inner Development Goals (IDGs) enhance the United Nations Sustainable… Read More »Podcast ¦ Informing Choices: Realising UN SDGs through Inner Development Goals (IDGs) with Paula DosSantos Papel

Access the full podcast series here Key Takeaways Community Engagement & Workforce Morale: The importance of community engagement and support in… Read More »Podcast ¦ Get out of wrap: 213 – The first Get Out of Wrap TV of 2025

Access the full podcast series here Key Takeaways Household budgets remain severely strained, with 40% of National Debtline clients experiencing a… Read More »Podcast ¦ Vulnerability Matters: Episode 33 – So…what does 2025 hold for consumer vulnerability With Grace Brownfield and Phil King

Access the full podcast series here Key Takeaways Customer preferences dictate communication methods in collections: Always align with their preferred means… Read More »Podcast ¦ Collecting Thoughts: Revolutionizing B2B Collections Through Customer-Centric Strategies

Access the full podcast series here Key Takeaways Current metrics used in customer support, such as CSAT and NPS, are primarily… Read More »Podcast ¦ Punk CX: Data ontology and rethinking customer support metrics – Interview with Marcel Barrera of serviceMob Inc

Access the full podcast series here Key Takeaways Diversity and Inclusion: Diversity is viewed as a vital element that fosters innovation… Read More »Podcast ¦ Get out of wrap: 212 – Marco Jetmir Ndrecaj of SSCL

Access the full podcast series here Key Takeaways The phenomenon of employee turnover and the "no call, no show" behaviour is… Read More »Podcast ¦ Next In Queue: Return to Sender featuring Nathan Muniz

Access the full podcast series here Key Takeaways The pandemic has significantly accelerated the acceptance and desirability of remote work across… Read More »Podcast ¦ CX Files: Neville Samuels – Virtual Staff 365 – Trends In Virtual CX Staffing

Access the full podcast series here Key Takeaways First-Class Airport Lounges & Travel Experiences: The podcast explores six first-class airport lounges… Read More »Podcast ¦ CX Passport: The One with the 2024 First Class Holiday Special part 1 – E196

Access the full podcast series here Key Takeaways Aligning Customer Experience with Core Values: It's crucial to align customer experience (CX)… Read More »Podcast ¦ CX Passport: The one with the biker CX – Rick Malsch E198

Access the full podcast series here Key Takeaways The most valuable asset in the collection space is the ability of collectors… Read More »Podcast ¦ Collecting Thoughts: How Data and Metrics Transform Credit Union Collections

Access the full podcast series here Key Takeaways: Personal travel experiences shape customer insights and preferences. Slow travel is emerging as… Read More »Podcast ¦ CX Passport: The One with the 2024 First Class Holiday Special part 2 – E197

Access the full podcast series here Key Takeaways Influencer marketing leverages the trust established by creators within their communities to promote… Read More »Podcast ¦ Punk CX: The impact of influencer marketing on customer experience – Interview with Daphne Robertson of paid

Access the full podcast series here Key Takeaways Effective engagement at trade shows is more impactful than mere brand awareness. Infotainment,… Read More »Podcast ¦ Next In Queue: Uh oh, it’s Magic featuring Anders Boulanger

Access the full podcast series here Key Takeaways Evolution of the Turing Test The relevance of the Turing Test may diminish… Read More »Podcast ¦ Next In Queue: Best of 2024

Access the full podcast series here Key Takeaways Integrate Risk Management Across Departments Organisations should integrate risk management across all departments,… Read More »Podcast ¦ CX Files: Mark Lowe – Managing Risk and Security in CX

Access the full podcast series here Key Takeaways Biophilic Design Concept: Rooted in the principle of biophilia, this design philosophy focuses… Read More »Podcast ¦ Informing Choices: The Future of Biophilic Design with Vanessa Champion

Access the full podcast series here Key Takeaways: Self-Employment Journey: The speaker reflects on their challenging yet enriching two-year journey as… Read More »Podcast ¦ Get out of wrap: 211 Goodbye 2024 – Hello 2025