RO-AR.com: Podcasts

Access the full podcast series here Key Takeaways Understanding the organizational climate is critical for effective customer experience (CX) professionals to… Read More »Podcast ¦ CX Passport: The one with the climate of CX – Jeff Louden Digital Product Manager E205

Access the full podcast series here Key Takeaways Building relationships with customers is at the core of successful customer experience (CX)… Read More »Podcast ¦ CX Passport: The one with the psychology of loyalty – Vinay Parmar E204

Access the full podcast series here Key Takeaways Embrace entrepreneurial opportunities early: Ryan McCarroll began his journey at 14, demonstrating the… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: From Teenage Ventures to Digital Marketing Success Ryan McCarrol

Access the full podcast series here Key Takeaways Distraction in modern life primarily stems from internal triggers, such as boredom and… Read More »Podcast ¦ Uncensored CMO: A masterclass on business productivity with Nir Eyal

Access the full podcast series here Key Takeaways The cost of living crisis has led to a significant shift in… Read More »Podcast ¦ RO-AR.com: Being Up to Date – Current Trends in Affordability

Access the full podcast series here Key Takeaways The South American debt servicing landscape is heavily influenced by historical economic… Read More »Podcast ¦ RO-AR.com: Debt Servicing and Trends across South America

Access the full podcast series here Key Takeaways Reframing Human Nature: The podcast challenges the common belief that humans are inherently… Read More »Podcast ¦ Next In Queue: The Beginning of a Beautiful Friendship featuring Neal Woodson

Access the full podcast series here Key Takeaways Democratizing access to customer data across an organization is essential to improve decision-making… Read More »Podcast ¦ Punk CX: Harnessing the contact center’s potential as a real-time data gold mine – Interview with Suvi Lindfors of Netigate

Access the full podcast series here Key Takeaways Understanding the distinction between custom language models and large language models (LLMs) is… Read More »Podcast ¦ Credit Shift: Choosing the Right AI for Debt Collections Custom Language Models vs. Large Language Models

Access the full podcast series here Key Takeaways The perception of customer satisfaction is declining despite advancements in technology and the… Read More »Podcast ¦ Get out of wrap: 217 – Get Out of Wrap TV – why are customer satisfaction scores still low

Access the full podcast series here Key Takeaways AI implementation in customer service is primarily experimental, with a slow shift toward… Read More »Podcast ¦ CX Files: Ian Jacobs – Opus Research – The Hype And Reality For AI In CX

Access the full podcast series here Key Takeaways Ethics is an increasingly relevant concept in the credit union sector, requiring clarity… Read More »Podcast ¦ Talking Credit Unions: Credit Unions are ethical…aren’t they

Access the full podcast series here Key Takeaways Transitioning from a founder to an angel investor provides a unique opportunity to… Read More »Podcast ¦ CXNNECT: Building Resilient Startups Lance Cottrell on Leadership, Angel Investing, and AI in Business

Access the full podcast series here Key Takeaways Collaboration among Credit Unions – Increasingly seen as both a valuable and necessary… Read More »Podcast ¦ Talking Credit Unions: Mergers, CUSO’s and Collaboration

Access the full podcast series here Key Takeaways Leadership development is essential across all levels, from new managers to CEOs, highlighting… Read More »Podcast ¦ Inspiring Leadership: 268 Jamie Waller – Entrepreneur, Philanthropist and Adventurer

Access the full podcast series here Key Takeaways The role of a CMO is increasingly focused on driving measurable outcomes, specifically… Read More »Podcast ¦ Uncensored CMO: Samsung CMO on Tech Innovation, Flying Ostriches & Doing More with Less – Benjamin Braun

Access the full podcast series here Key Takeaways The world of sales training is shifting, with practitioners emphasizing the importance of… Read More »Podcast ¦ CXNNECT: Sales in the AI Era Insights with John Barrows

Access the full podcast series here Key Takeaways Herd Security utilizes AI technology to combat voice-based fraud in financial institutions, focusing… Read More »Podcast ¦ Buzz on Bank Automation: How an anti-fraud startup fights deepfake fraud

Access the full podcast series here Key Takeaways The Money and Mental Health Policy Institute aims to improve the intersection of… Read More »Podcast ¦ Debt Reckoning: 55 Really Interesting Pages (Public Sector Debt)

Access the full podcast series here Key Takeaways Movate positions itself as a flexible BPO provider, combining traditional contact center solutions… Read More »Podcast ¦ CX Files: Sid Victor – Movate – Is Flexibility Essential For The Future Of BPO