RO-AR.com: Podcasts

Access the full podcast series here Key Takeaways Emotional Stress: High-impact interactions can result in significant emotional stress for both frontline… Read More »Podcast ¦ Vulnerability Matters: Episode 34 – High-impact interactions how do we recover With Andy Langford and Chris Fitch

Access the full podcast series here Key Takeaways Nietzsche’s maxim, “What does not kill me makes me stronger”, can be applied… Read More »Podcast ¦ Next In Queue: Stronger featuring Ian Storm

Access the full podcast series here Key Takeaways Underutilisation of Customer Feedback: The effectiveness of customer feedback is often not fully… Read More »Podcast ¦ CX Passport: The one with the CX bridge – Sean Cherry Experience Insights at LinkedIn E201

Access the full podcast series here Key Takeaways Voice of the Agent Research: Highlights the importance of incorporating the agent perspective… Read More »Podcast ¦ Punk CX: The majority of agents don’t find AI useful in their daily work – Interview with Martin Teasdale and Ed Creasey

Access the full podcast series here Key Takeaways TKG’s Focus: The Knowledge Group (TKG) specialises in sourcing advisory and managed services… Read More »Podcast ¦ CX Files: Joel Walker – tkg – What Do CX Suppliers Need To Bring To The Table

Access the full podcast series here Key Takeaways Increasing Demand for Affordability Assessments: Regulatory pressures are driving an increasing demand… Read More »Podcast ¦ RO-AR.com: Digital Transformation and Affordability

Access the full podcast series here Key Takeaways Accidental Career Paths: Credit often becomes an accidental career choice, highlighting the need… Read More »Podcast ¦ Collecting Thoughts: Women Supporting Women in Credit

Access the full podcast series here Key Takeaways Understanding customer-defined value is crucial for service providers, as their definition of value… Read More »Podcast ¦ CX Passport: The one with the shepherds of CX – Rachel Sheriff Chief Customer Officer at Recurly E199

Access the full podcast series here Key Takeaways AI Integration: AI proxies are increasingly used in customer service, enabling consumers to… Read More »Podcast ¦ Next In Queue: Defend the Frontier featuring John Walter

Access the full podcast series here Key Takeaways Robotic Process Automation (RPA) has evolved from early workflow automation technologies, which… Read More »Podcast ¦ RO-AR.com: AI, Automation, and Autonomous Agents

Access the full podcast series here Key Takeaways Transparent Culture in Customer Support: Kenji Hayward stresses the importance of fostering a… Read More »Podcast ¦ Punk CX: We got everyone involved in support and made our customer support metrics public – Interview with Kenji Hayward of Front

Access the full podcast series here Key Takeaways Highly Favoured Destination: Mexico continues to be a prime location for customer experience… Read More »Podcast ¦ CX Files: Veronica Richards – CALLS – Servicio Estelar Navigating Customer Care in Mexico

Access the full podcast series here Key Takeaways Companies are underestimating the transformative impact of generative AI on customer experience (CX)… Read More »Podcast ¦ CX Files: BONUS CX In 2025 Discussion

Access the full podcast series here Key Takeaways Prioritising Customer Experience: Crucial for businesses to remain competitive and relevant in the… Read More »Podcast ¦ CX Passport: 200!!! The one with the scene setting – Michelle Pascoe E200

Access the full podcast series here Key Takeaways Access to Support: A significant gap exists in the access to debt… Read More »Podcast ¦ RO-AR.com: Digital Solutions for Financial Support

Access the full podcast series here Key Takeaways Complementing the SDGs: The Inner Development Goals (IDGs) enhance the United Nations Sustainable… Read More »Podcast ¦ Informing Choices: Realising UN SDGs through Inner Development Goals (IDGs) with Paula DosSantos Papel

Access the full podcast series here Key Takeaways Community Engagement & Workforce Morale: The importance of community engagement and support in… Read More »Podcast ¦ Get out of wrap: 213 – The first Get Out of Wrap TV of 2025

Access the full podcast series here Key Takeaways Household budgets remain severely strained, with 40% of National Debtline clients experiencing a… Read More »Podcast ¦ Vulnerability Matters: Episode 33 – So…what does 2025 hold for consumer vulnerability With Grace Brownfield and Phil King

Access the full podcast series here Key Takeaways Customer preferences dictate communication methods in collections: Always align with their preferred means… Read More »Podcast ¦ Collecting Thoughts: Revolutionizing B2B Collections Through Customer-Centric Strategies

Access the full podcast series here Key Takeaways Current metrics used in customer support, such as CSAT and NPS, are primarily… Read More »Podcast ¦ Punk CX: Data ontology and rethinking customer support metrics – Interview with Marcel Barrera of serviceMob Inc