RO-AR.com: Podcasts

Key Takeaways The importance of maintaining authenticity in leadership and avoiding the pervasive use of jargon in corporate communication. Engaging directly… Read More »Podcast ¦ CX Passport: The one with the skydiving – Dara Kiernan author of “Freefall Leadership Lessons from the Skies” E192

Access the full podcast series here Key Takeaways The current job market is challenging for applicants, with significant competition and a 30%… Read More »Podcast ¦ Next In Queue: Beautiful You’re Hired featuring Tim Glowa

Access the full podcast series here Key Takeaways The contact centre industry is experiencing a shift in perception, with agents increasingly… Read More »Podcast ¦ Get out of wrap: 208 Ed Creasey of Calabrio on our joint research piece – The Voice of the Agent

Access the full podcast series here Key Takeaways Digital poverty is defined as the inability to engage with digital services effectively when,… Read More »Podcast ¦ Vulnerability Matters: Episode 31 – ‘ Digital poverty’ doesn’t mean what you think with Elizabeth Anderson

Access the full podcast series here Key Takeaways Shift in Customer Service Sourcing: The pandemic led to a shift from traditional… Read More »Podcast ¦ CX Files: Claas van Delden – yoummday – Will Gig CX Replace The Multilingual Hub

Access the full podcast series here Key Take Aways Understanding the evolution of the credit lifecycle is crucial for improving customer… Read More »Podcast ¦ Collecting Thoughts: Improving Financial Workflows

Access the full podcast series here Key Takeaways Unify CX, previously known as Glowtouch, is transitioning to a technology-led approach to… Read More »Podcast ¦ CX Files: Vidya Ravichandran – UnifyCX – GlowTouch is now UnifyCX And The Tech Future For CX

Access the full podcast series here Key Takeaways Holly Chuck utilizes her blog to communicate her experiences as a blind individual,… Read More »Podcast ¦ Vulnerability Matters: Episode 30 – There’s more to blind customers than Braille with Holly Tuke

Access the full podcast series here Key Takeaways Customer success requires a deep understanding of business objectives and aligning impact strategies… Read More »Podcast ¦ Punk CX: It’s not about the customer’s journey with our platform, it’s about the customer’s journey – Interview with Nadine Macklin of Carto

Access the full podcast series here Key Takeaways Understanding the evolution of the credit lifecycle is crucial for improving customer experience and… Read More »Podcast ¦ Collecting Thoughts: Improving Financial Workflows

Access the full podcast series here Key Takeaways Maturation of the Market: The chat bot and web messaging market is… Read More »Podcast ¦ RO-AR.com: Revolutionising Customer Service Future of AI and Chatbots

Access the full podcast series here Key Takeaways Cybersecurity as Warfare: The landscape of cybersecurity has evolved, emerging as a new… Read More »Podcast ¦ Next In Queue: Would You Like to Play a Game featuring Joshua Wathen

Access the full podcast series here Key Takeaways The 2050 Mobility Futures Report was developed to aid urban planners, technology policymakers, and environmental… Read More »Podcast ¦ Informing Choices: Mobility Futures with Trisha Mehta

Access the full podcast series here Key Take Aways Cultural Context of Barbecue: The origins of barbecue illustrate that culinary experiences… Read More »Podcast ¦ Next In Queue: Barbacoa de Cabeza featuring Justin Robbins

Access the full podcast series here Key Takeaways Leadership development is crucial for emerging leaders, enabling them to realize their full potential… Read More »Podcast ¦ Get out of wrap: 207 Clayton Trotsky & The Future Leaders Club

Access the full podcast series here Key Takeaways The transition from client to prospect is immediate once a client leaves, highlighting… Read More »Podcast ¦ CX Passport: The one where offboarding matters – Gary Marra CX OpenToWork E190

Access the full podcast series here Key Takeaways Empathy and Active Listening: Vital in sensitive sectors like funeral services and senior… Read More »Podcast ¦ CX Files: Tanya Scotece – Miami Dade College – A Focus On Care In Funeral Services

Access the full podcast series here Key Takeaways Relevance of Digital Collections: Digital collections remain highly relevant, showing no signs… Read More »Podcast ¦ RO-AR.com: Embracing a Digital-First Strategy

Access the full podcast series here Key Takeaways Supportive Disclosure Environment: A supportive environment is essential for customers to comfortably share… Read More »Podcast ¦ Vulnerability Matters: Episode 29 – How do I get a customer to disclose With Alexis Stevens from Money and Mental Health

Access the full podcast series here Key Takeaways Transformation in Customer Service: The customer service landscape is experiencing a significant transformation… Read More »Podcast ¦ Punk CX: The third wave of customer support – Interview with Natasha Ratanshi-Stein of Surfboard