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Podcast ¦ CX Passport: The one where offboarding matters – Gary Marra CX OpenToWork E190
18 November 2024
Podcast ¦ RO-AR.com: Embracing a Digital-First Strategy
5 November 2024
Podcast ¦ CX Files: Tanya Scotece – Miami Dade College – A Focus On Care In Funeral Services
5 November 2024
Podcast ¦ Next In Queue: Run Forest Run featuring Conor Pendergrast
5 November 2024
Podcast ¦ Get out of wrap: 205 – Nerys Corfield – the Tech space explained
5 November 2024
Podcast ¦ Vulnerability Matters: Episode 29 – How do I get a customer to disclose With Alexis Stevens from Money and Mental Health
5 November 2024
Podcast ¦ Punk CX: The third wave of customer support – Interview with Natasha Ratanshi-Stein of Surfboard
5 November 2024
Podcast ¦ Get out of wrap: 206 – Kerry Sudale on the Candidate Experience in Recruitment
5 November 2024
Podcast ¦ Informing Choices: ECOFASCISM leviathan or lifejacket of humankind – The Great Earth Day Referendum of 2050 with Javier Creus
5 November 2024
Podcast ¦ CX Files: EXTRA SHOW How Does the UK 2024 Budget Impact BPO and CX
5 November 2024
Podcast ¦ CX Passport: The one where we stop KPI hunting – Marcus Karlsson Customer Experience Strategist at SEB in CX Passport Episode 189
5 November 2024
Podcast ¦ Collecting Thoughts: Balancing Technology and Human Connection in Collections
5 November 2024
Podcast ¦ CX Files: Mark Hillary – The Social Sales Playbook – How B2B Companies Sell To Each Other!
29 October 2024
Podcast ¦ Get out of wrap: 203 – Supporting Team Leaders & Agents
29 October 2024
Podcast ¦ CX Files: Neal Topf – Callzilla – Clients Want To Understand BPO Culture Not Just Metrics
29 October 2024
Podcast ¦ Next In Queue: The Sword of Azeroth featuring Tony Won
29 October 2024
Podcast ¦ Informing Choices: The Future of Connected Entertainment Experiences (part 2) with Rachel Noonan
29 October 2024
Podcast ¦ RO-AR.com: Joy vs Toil the Future of Hybrid Work and Employee Retention
29 October 2024
Podcast ¦ Informing Choices: ECOFASCISM leviathan or lifejacket of humankind – Jack’s dogs, or Jack’s baby with Bronwyn Williams
29 October 2024
Podcast ¦ CX Passport: The one with the Guatemalan CX – Enrique Saenz CEO & Founder of PercepcionesCX E188
29 October 2024
Podcast ¦ CX Passport: The one with the rapid recovery – Celia Fleischaker, CMO & Amberly Dressler, VP Corporate Marketing isolved E187
29 October 2024
Podcast ¦ Punk CX: Basketball, false hustle and metrics that matter – Interview with Thomas Laird of ExpiviaOttoQA
29 October 2024
Podcast ¦ Next In Queue: Automation featuring Chafik Abdellaoui
29 October 2024
Podcast ¦ RO-AR.com: Navigating the Future Riding the wave of uncertainty
29 October 2024
Podcast ¦ Get out of wrap: 204 – Get out of Wrap TV ft. Garry Gormley
29 October 2024
Podcast ¦ Vulnerability Matters: Episode 28 – How do 999 staff talk to vulnerable callers With Mike Modder-Fitch and Chris Fitch
17 October 2024
Podcast ¦ Collecting Thoughts: The Evolving Landscape of Credit Union Collections with Matt Stegall
17 October 2024
Podcast ¦ Informing Choices: The Future of Connected Entertainment Experiences (part 1) with Rachel Noonan
17 October 2024
Podcast ¦ Credit Shift: News Update AI, Fraud, and Consumer Protection Addressing the Credit Industry’s Biggest Challenges
17 October 2024
Podcast ¦ Get out of wrap: 202 – Sarah Hunt of DDC Os – lndustry Legend
17 October 2024
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