RO-AR.com: Podcasts

Access the full podcast series here Key Take Aways Evolution of CX: The conversation emphasizes the evolution of Customer Experience (CX)… Read More »Podcast ¦ Punk CX: The future of CX and agentic CX – Interview with Sid Banerjee of Medallia

Access the full podcast series here Key Take Aways The importance of having formal governance bodies to oversee outcomes for vulnerable… Read More »Podcast ¦ Arum: Better governance, better outcomes

Access the full podcast series here Key Take Aways The National Support Network curates the UK’s largest vetted directory of… Read More »Podcast ¦ RO-AR.com: Guiding across a Galaxy of Support Services

Access the full podcast series here Key Take Aways The CX Outsourcers 2025 event in Munich successfully facilitated discussions on the… Read More »Podcast ¦ CX Files: CXOutsourcers 2025 – Feedback From Munich Delegates

Access the full podcast series here Key Take Aways The FCA has launched a new five-year strategy, focusing on being a… Read More »Podcast ¦ Debt Reckoning: Ignore The Human Element (The FCA Strategy, 2025-30)

Access the full podcast series here Key Take Aways X (formerly known as Twitter) is undergoing significant changes under Elon Musk’s… Read More »Podcast ¦ Uncensored CMO: The future of X winning back advertisers, breaking the news & building the world’s most powerful AI

Access the full podcast series here Key Take Aways A significant correlation exists between ADHD and increased rates of incarceration. Over… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: Trailer – The ADHD Crisis No One Talks About Sarah Templeton

Access the full podcast series here Key Take Aways Shift in Perspective: Viewing customer interactions as a partnership rather than a… Read More »Podcast ¦ Next In Queue: Something’s Amiss featuring Kevin Steele

Access the full podcast series here Key Take Aways The PR FAQ framework, originating from Amazon, is focused on enhancing clarity… Read More »Podcast ¦ Punk CX: Customer-centric innovation and Amazon’s PRFAQ – Interview with Marcelo Calbucci

Access the full podcast series here Key Takeaways Skipping traditional college can lead to successful alternative pathways, such as trade school… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: Trailer – Video Editing in the AI Era John Vlach

Access the full podcast series here Key Takeaways Collaboration between clients and agencies is essential for effective marketing strategies, as clear… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: Curiosity, Challenges, and Entrepreneurial Drive Hayley Meakes

Access the full podcast series here Key Takeaways Curiosity as a Driver: Cultivating a culture of curiosity about consumers, competition, and… Read More »Podcast ¦ Uncensored CMO: Mars Brand Building Masterclass with Rankin Carroll

Access the full podcast series here Key Takeaways Lush operates with a strong commitment to environmental sustainability, animal welfare, and vegan/vegetarian… Read More »Podcast ¦ Punk CX: Lush’s Journey Balancing Innovation, Empathy, and Customer Care – Interview with Naomi Rankin of Lush

Access the full podcast series here Key Takeaways Emotional Connections to Software: Organisations can develop emotional attachments to software solutions, similar… Read More »Podcast ¦ Next In Queue: We Started Out Friends featuring Reagan Helms

Access the full podcast series here Key Takeaways Mark Zucker, co-founder of mcvo talent outsourcing, transitioned into the BPO space from… Read More »Podcast ¦ CX Files: Mark Zucker – MCVO Talent – Four Weddings And A BPO

Access the full podcast series here Key Takeaways The structure of contact centres remains fundamentally consistent despite evolving technology, with core… Read More »Podcast ¦ CX Passport: The One With The AI Readiness Truth – Fred Stacey CEO Cloud Tech Gurus E218

Access the full podcast series here Key Takeaways Customer Experience (CX) should be viewed as a growth engine rather than a… Read More »Podcast ¦ CX Passport: The one with the new studio – Jessica “JP” Posey, Senior Director of CX for Kit E217

Access the full podcast series here Key Takeaways Storytelling is crucial for personal branding and business marketing, allowing entrepreneurs to connect… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: From Exile to Excellence A Story of Resilience and Reinvention Christian Ray Flores

Access the full podcast series here Key Take Aways Transformation from a traditional profession (Inland Revenue) to a creative career path… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: Trailer – Curiosity, Challenges, and Entrepreneurial Drive Hayley Meakes

Access the full podcast series here Key Takeaways Flexis is a UK-based provider of cloud-native collections technology focused on improving creditor… Read More »Podcast ¦ Arum: Arum Approved vendor spotlight – Flexys