RO-AR.com: Podcasts

Access the full podcast series here Key Takeaways Adversity as a Catalyst: Andrew’s journey highlights how overcoming challenges, such as dealing… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: From Prison to Purpose Transforming Adversity into Success Andrew wood

Access the full podcast series here Key Takeaways Jamaica is establishing itself as an attractive nearshore outsourcing destination, especially for North… Read More »Podcast ¦ CX Files: Phil Kitchen – Customer Contact Panel – Jamaica Is Moving Beyond The Nearshore

Access the full podcast series here Key Takeaways Behavioral science offers valuable insights for marketers to better understand consumer behaviour and… Read More »Podcast ¦ Uncensored CMO: Dan Ariely the hidden forces that shape your customers’ decisions

Access the full podcast series here Key Takeaways Embrace rebellious thinking to rejuvenate marketing strategies and foster creativity. Recognise that traditional… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: Trailer – How Rebellious Thinking Fuels Marketing Innovation Ivonne Kinser

Access the full podcast series here Key Takeaways The beverage industry is undergoing significant transformation, driven by climate change, technological innovations,… Read More »Podcast ¦ Informing Choices: The Future of Beverages with Trisha Mehta

Access the full podcast series here Key Takeaways Zendesk is undergoing a “Resolution Revolution,” aiming to transform the customer service landscape… Read More »Podcast ¦ Punk CX: Starting a resolution revolution – Interview with Tom Eggemeier, Adrian McDermott and Matthias Göhler of Zendesk

Access the full podcast series here Key Takeaways Job security is evolving, with traditional notions of long-term employment and loyalty to… Read More »Podcast ¦ Next In Queue: Take This Job and Shove It featuring Sarah Betts

Access the full podcast series here Key Takeaways The financial services sector in Great Britain shows substantial AI adoption, with 75%… Read More »Podcast ¦ Talking Credit Unions: EDITION 35 How can credit unions navigate the AI revolution ethically

Access the full podcast series here Key Takeaways Automated sales funnels enable businesses to generate leads more efficiently by utilizing platforms… Read More »Podcast ¦ Informing Choices: AI in Sales and Workflow Processes with Steven Cox

Access the full podcast series here Key Takeaways Allocate sufficient time for demo days, ideally dedicating a full day per vendor… Read More »Podcast ¦ Arum: How to ensure successful collections system demo days

Access the full podcast series here ### Key Take Aways 1. The financial services sector has underestimated the complexity of… Read More »Podcast ¦ RO-AR.com: Empathy and Data – Managing Vulnerability Complexity

Access the full podcast series here Key Takeaways The integration of AI assistants into the shopping journey creates significant opportunities for… Read More »Podcast ¦ Punk CX: AI-driven search volumes are exploding and what brands should be doing about it – Interview with Vivek Pandya of Adobe

Access the full podcast series here Key Takeaways Self-employment comprises just over 13% of the workforce in the UK, having dipped… Read More »Podcast ¦ Debt Talk: Debt Talk Insecurities of being self employed

Access the full podcast series here Key Takeaways The role of a Chief Customer Officer (CCO) or VP of Customer Experience… Read More »Podcast ¦ CX Passport: The one with the resilience – Tabitha Dunn E212

Access the full podcast series here Key Takeaways Effective management of customer experience involves understanding and addressing customer needs, particularly during… Read More »Podcast ¦ CX Passport: The one where she’s a diplomat – Deanna Stearns E211

Access the full podcast series here Key Takeaways Marketing should be seen as a fundamental driver of economic growth, rather than… Read More »Podcast ¦ Uncensored CMO: Rory Sutherland on why marketing is the answer to economic growth

Access the full podcast series here Key Takeaways The shift from SMS to Rich Business Messaging (RBM) represents a significant evolution… Read More »Podcast ¦ Credit Shift: From SMS to Rich Conversations Exploring RBM in Debt Collection

Access the full podcast series here Key Takeaways The podcast features Nikki Mears, co-founder and director of Naturally Talented Me CIC,… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: Bridging Gaps Between Skills and Success Nikki Mears

Access the full podcast series here Key Takeaways Proactive customer engagement is essential and is often overlooked in the current contact… Read More »Podcast ¦ Get out of wrap: 223 Dan Luik of Currys introduced by Steve Powell of Alvaria

Access the full podcast series here Key Takeaways Hermosillo, Mexico is emerging as a notable location for BPO and customer experience… Read More »Podcast ¦ CX Files: Juan Caire & Jim Farnsworth – Alliance BPO – To Hermosillo And Beyond!