RO-AR.com: Podcasts

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Industry Podcast Summaries

Podcast ¦ Market Pulse: Pros & Pioneers: The Real Reason Your Meetings Suck Hayley Watts

Podcast : Mark pulse pros and pioneers Search for original: Link Key Take Aways Effective prioritisation is critical; focusing on three core… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: The Real Reason Your Meetings Suck Hayley Watts

Podcast ¦ CX Passport: The One With Brazilian CX Trust – Cami Ferreira E233

Podcast : CX Passport Search for original: Link Key Take Aways Brazilian customer experience culture is highly emotional and relationship-driven, emphasising trust… Read More »Podcast ¦ CX Passport: The One With Brazilian CX Trust – Cami Ferreira E233

Podcast ¦ CX Files: Traci Freeman – Connecting Africa For Global Business Services

Podcast : The CX files Search for original: Link Key Take Aways Africa presents significant untapped potential as a global BPO, GBS,… Read More »Podcast ¦ CX Files: Traci Freeman – Connecting Africa For Global Business Services

Podcast ¦ Talking Credit Unions: What’s in a name Why some credit unions are rebranding as community banks

Podcast : Talking Credit Unions Search for original: Link Key Take Aways Rebranding efforts, such as adopting the term ‘Community Bank’, are… Read More »Podcast ¦ Talking Credit Unions: What’s in a name Why some credit unions are rebranding as community banks

Podcast ¦ Get out of wrap: 237 – Phil Jude of Alvaria on Proactive Customer Contact

Podcast : Get out of wrap Search for original: Link Key Take Aways The evolution of outbound contact has shifted from traditional… Read More »Podcast ¦ Get out of wrap: 237 – Phil Jude of Alvaria on Proactive Customer Contact

Podcast ¦ Next In Queue: Suntory Time! featuring Kento Morita

Podcast : Next in Q Search for original: Link Key Take Aways The rise of AI-generated content raises significant concerns for actors… Read More »Podcast ¦ Next In Queue: Suntory Time! featuring Kento Morita

Podcast ¦ Punk CX: Closing the CX chasm – Interview with Jamie Anderson of UserTesting

Podcast : punk CX Podcast Search for original: Link Key Take Aways There is a persistent disconnect between what companies believe they… Read More »Podcast ¦ Punk CX: Closing the CX chasm – Interview with Jamie Anderson of UserTesting

Podcast ¦ RO-AR.com: AI and the Future of Outsourcing

Access the full podcast series here Key Take Aways The definition of AI varies widely among stakeholders, impacting discussions about… Read More »Podcast ¦ RO-AR.com: AI and the Future of Outsourcing

Podcast ¦ CX Passport: The One Where We Hitch Our Wagon – Helge Tennø E232

Podcast : CX passport Search for original: Link Key Take Aways Customer behaviour is driven by the need to solve specific problems… Read More »Podcast ¦ CX Passport: The One Where We Hitch Our Wagon – Helge Tennø E232

Podcast ¦ Market Pulse: Pros & Pioneers: What to Do When Motivation Disappears in Business Willie Nicol

Podcast : Market pulse pros and pioneers Search for original: Link Key Take Aways Transitioning careers can involve significant challenges, but leveraging… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: What to Do When Motivation Disappears in Business Willie Nicol

Podcast ¦ Get out of wrap: 236 – Get Out of Wrap TV – 23rd September

Podcast : get out a rap TV Search for original: Link Key Take Aways Contact centre technology satisfaction remains lukewarm, with significant… Read More »Podcast ¦ Get out of wrap: 236 – Get Out of Wrap TV – 23rd September

Podcast ¦ Uncensored CMO: How to become an extraordinary marketing leader – John Amaechi

Podcast : uncensored CMO Search for original: Link Key Takeaways Leadership skills are fundamentally different from marketing skills, necessitating a distinct skill… Read More »Podcast ¦ Uncensored CMO: How to become an extraordinary marketing leader – John Amaechi

Podcast ¦ CX Files: Kwame Agyei – Appoynt – From Accra with Service How Ghana Is Powering SMB CX

Podcast : The CX files Search for original: Link Key Take Aways Ghana is emerging as a strategic destination for Business Process… Read More »Podcast ¦ CX Files: Kwame Agyei – Appoynt – From Accra with Service How Ghana Is Powering SMB CX

Podcast ¦ Next In Queue: Greased Lightnin’ featuring Todd Unger

Podcast : Nextin Queue Search for original: Link Key Take Aways Emphasise the importance of customer experience transformation through imagination, effort, and… Read More »Podcast ¦ Next In Queue: Greased Lightnin’ featuring Todd Unger

Podcast ¦ CX Files: Enea Dervishi – Simetrix Solutions – Is The Albania BPO Wave About To Break

Podcast : The CX files Search for original: Link Key Take Aways Albania is emerging as a competitive nearshore BPO destination within… Read More »Podcast ¦ CX Files: Enea Dervishi – Simetrix Solutions – Is The Albania BPO Wave About To Break