RO-AR Podcast: Access here
Podcast ¦ Uncensored CMO: 70 Years of TV Advertising – why it works & the best ads of all time – Carloyn McCall, ITV
Podcast : uncensored CMO Search for original: Link Key Take Aways The longevity of TV advertising demonstrates its enduring emotional impact and… Read More »Podcast ¦ Uncensored CMO: 70 Years of TV Advertising – why it works & the best ads of all time – Carloyn McCall, ITV
Podcast ¦ Market Pulse: Pros & Pioneers: The Real Reason Your Meetings Suck Hayley Watts
Podcast : Mark pulse pros and pioneers Search for original: Link Key Take Aways Effective prioritisation is critical; focusing on three core… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: The Real Reason Your Meetings Suck Hayley Watts
Podcast ¦ CX Passport: The One With Brazilian CX Trust – Cami Ferreira E233
Podcast : CX Passport Search for original: Link Key Take Aways Brazilian customer experience culture is highly emotional and relationship-driven, emphasising trust… Read More »Podcast ¦ CX Passport: The One With Brazilian CX Trust – Cami Ferreira E233
Podcast ¦ CX Files: Traci Freeman – Connecting Africa For Global Business Services
Podcast : The CX files Search for original: Link Key Take Aways Africa presents significant untapped potential as a global BPO, GBS,… Read More »Podcast ¦ CX Files: Traci Freeman – Connecting Africa For Global Business Services
Podcast ¦ Talking Credit Unions: What’s in a name Why some credit unions are rebranding as community banks
Podcast : Talking Credit Unions Search for original: Link Key Take Aways Rebranding efforts, such as adopting the term ‘Community Bank’, are… Read More »Podcast ¦ Talking Credit Unions: What’s in a name Why some credit unions are rebranding as community banks
Podcast ¦ Get out of wrap: 237 – Phil Jude of Alvaria on Proactive Customer Contact
Podcast : Get out of wrap Search for original: Link Key Take Aways The evolution of outbound contact has shifted from traditional… Read More »Podcast ¦ Get out of wrap: 237 – Phil Jude of Alvaria on Proactive Customer Contact
Podcast ¦ Next In Queue: Suntory Time! featuring Kento Morita
Podcast : Next in Q Search for original: Link Key Take Aways The rise of AI-generated content raises significant concerns for actors… Read More »Podcast ¦ Next In Queue: Suntory Time! featuring Kento Morita
Podcast ¦ Punk CX: Closing the CX chasm – Interview with Jamie Anderson of UserTesting
Podcast : punk CX Podcast Search for original: Link Key Take Aways There is a persistent disconnect between what companies believe they… Read More »Podcast ¦ Punk CX: Closing the CX chasm – Interview with Jamie Anderson of UserTesting
Podcast ¦ Informing Choices: Generation Beta – The Kids from the Future with Alex Whittington and Joana Lenkova
Podcast : The informing choices mini pod Search for original: Link Key Take Aways Generation Beta (Gen Beta) refers to those born… Read More »Podcast ¦ Informing Choices: Generation Beta – The Kids from the Future with Alex Whittington and Joana Lenkova
Podcast ¦ RO-AR.com: AI and the Future of Outsourcing
Access the full podcast series here Key Take Aways The definition of AI varies widely among stakeholders, impacting discussions about… Read More »Podcast ¦ RO-AR.com: AI and the Future of Outsourcing
Podcast ¦ CX Passport: The One Where We Hitch Our Wagon – Helge Tennø E232
Podcast : CX passport Search for original: Link Key Take Aways Customer behaviour is driven by the need to solve specific problems… Read More »Podcast ¦ CX Passport: The One Where We Hitch Our Wagon – Helge Tennø E232
Podcast ¦ Market Pulse: Pros & Pioneers: What to Do When Motivation Disappears in Business Willie Nicol
Podcast : Market pulse pros and pioneers Search for original: Link Key Take Aways Transitioning careers can involve significant challenges, but leveraging… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: What to Do When Motivation Disappears in Business Willie Nicol
Podcast ¦ Punk CX: Creating a customer service system that scales without losing authenticity – Interview with Ty Givens of CX Collective
Podcast : Punk CX Podcast Search for original: Link Key Take Aways Organisations often lack systems thinking and emotional labour awareness from… Read More »Podcast ¦ Punk CX: Creating a customer service system that scales without losing authenticity – Interview with Ty Givens of CX Collective
Podcast ¦ Get out of wrap: 236 – Get Out of Wrap TV – 23rd September
Podcast : get out a rap TV Search for original: Link Key Take Aways Contact centre technology satisfaction remains lukewarm, with significant… Read More »Podcast ¦ Get out of wrap: 236 – Get Out of Wrap TV – 23rd September
Podcast ¦ Uncensored CMO: How to become an extraordinary marketing leader – John Amaechi
Podcast : uncensored CMO Search for original: Link Key Takeaways Leadership skills are fundamentally different from marketing skills, necessitating a distinct skill… Read More »Podcast ¦ Uncensored CMO: How to become an extraordinary marketing leader – John Amaechi
Podcast ¦ CX Files: Kwame Agyei – Appoynt – From Accra with Service How Ghana Is Powering SMB CX
Podcast : The CX files Search for original: Link Key Take Aways Ghana is emerging as a strategic destination for Business Process… Read More »Podcast ¦ CX Files: Kwame Agyei – Appoynt – From Accra with Service How Ghana Is Powering SMB CX
Podcast ¦ Next In Queue: Greased Lightnin’ featuring Todd Unger
Podcast : Nextin Queue Search for original: Link Key Take Aways Emphasise the importance of customer experience transformation through imagination, effort, and… Read More »Podcast ¦ Next In Queue: Greased Lightnin’ featuring Todd Unger
Podcast ¦ Market Pulse: Pros & Pioneers: Trailer – What to Do When Motivation Disappears in Business Willie Nicol
Podcast : Market Pulse Pros and Pioneers Search for original: Link Key Take Aways Leaders in business and marketing can gain valuable… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: Trailer – What to Do When Motivation Disappears in Business Willie Nicol
Podcast ¦ Uncensored CMO: CMO masterclass & how to grow billion dollar brands with PepsiCo CMO Jane Wakely and Neil Barrie
Podcast : uncertainty CMO Search for original: Link Key Take Aways Successful senior leaders, including CMOs, should see themselves as architects of… Read More »Podcast ¦ Uncensored CMO: CMO masterclass & how to grow billion dollar brands with PepsiCo CMO Jane Wakely and Neil Barrie
Podcast ¦ CX Files: Enea Dervishi – Simetrix Solutions – Is The Albania BPO Wave About To Break
Podcast : The CX files Search for original: Link Key Take Aways Albania is emerging as a competitive nearshore BPO destination within… Read More »Podcast ¦ CX Files: Enea Dervishi – Simetrix Solutions – Is The Albania BPO Wave About To Break