RO-AR.com: Podcasts

Access the full podcast series here Key Take Aways The credit collections industry has evolved in response to regulatory changes,… Read More »Podcast ¦ RO-AR.com: Changing Perceptions Collections Support

Podcast : The CX Files Search for original: Link Key Take Aways The European contact centre awards are regarded as the premier… Read More »Podcast ¦ CX Files: Leigh Hopwood – CCMA – 25 Years Of The ECCCSAs

Podcast : Uncensored CMO Search for original: Link Key Takeaways Creativity is in crisis; organisations must prioritise rediscovering and centring the creative… Read More »Podcast ¦ Uncensored CMO: Nils Leonard Don’t Confuse St Ads For The Death Of Creativity

Podcast : Punk CX podcast Search for original: Link Key Take Aways Customer journeys are inherently organic and non-prescriptive; organisations should focus… Read More »Podcast ¦ Punk CX: Why you need the I4JM in your life – Interview with Mark Smith and Ray Gerber

Podcast : The Market Pulse Pioneers Podcast Search for original: Link Key Takeaways Leadership effectiveness hinges on confidence, clarity, and purpose, which… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: Why Most Leaders Hit Rock Bottom First Kathy Archer

Podcast : CX passport Search for original: Link Key Take Aways Establishing robust business processes is essential for AI to deliver its… Read More »Podcast ¦ CX Passport: The One With Science And Imagination Driving Transformation – Trina Di Giusto E239

Podcast : The CX Files Search for original: Link Key Take Aways Customer experience (CX) remains fundamentally unchanged since 2018, with core… Read More »Podcast ¦ CX Files: Gerry Brown – The Customer Lifeguard – CX Is Changing Fast

Podcast : Get out of wrap Search for original: Link Key Take Aways Frontline customer service agents at sscl demonstrate high levels… Read More »Podcast ¦ Get out of wrap: 244 – Chatting to the Agents at SSCL Sopra Steria

Podcast : Market Pulse Pioneers Search for original: Link Key Takeaways Effective messaging, voice, and tone are crucial for making content resonate,… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: The Rewrite Trap Why Experts Stay Silent – Kristen Sweeney

Podcast : Punk CX Search for original: Link Key Take Aways Customer experience (CX) is reaching a critical tipping point due to… Read More »Podcast ¦ Punk CX: CX is reaching a tipping point – Interview with Jonathan Rosenberg of Five9

Podcast : debt talk Search for original: Link Key Takeaways Digital inclusion extends beyond internet access to encompass digital skills, device appropriateness,… Read More »Podcast ¦ Debt Talk: Debt Talk The Cost of Digital Inclusion

Podcast : Uncensored CMO Search for original: Link Key Take Aways Outstanding customer experience and service benefit all brands, offering a significant… Read More »Podcast ¦ Uncensored CMO: Unreasonable Marketing – lessons from the creator of the world’s 1 restaurant – Will Guidara

Podcast : Market Pulse Pros and Pioneers Podcast Search for original: Link Key Take Aways Self-awareness and emotional intelligence are critical, yet… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: Why Great Leaders Don’t Have All the Answers Julie Donley

Podcast : The CX files Search for original: Link Key Take Aways Smaller, specialised destinations such as Albania are increasingly attractive for… Read More »Podcast ¦ CX Files: Elona Ymeri – Assist Digital – Albania & The Value Of Smaller BPO Locations

Podcast : The CX files Search for original: Link Key Take Aways AI is positioned as a tool to supercharge and evolve… Read More »Podcast ¦ CX Files: Paul O’Hara – TP – AI Won’t End BPO – It’ll Supercharge It

Podcast : CX passport Search for original: Link Key Take Aways A truly meaningful customer experience in healthcare and pharma requires deep… Read More »Podcast ¦ CX Passport: The One With Pharma CX – Silvi Haldipur E238

Podcast : Punk CX Search for original: Link Key Take Aways Legacy system debt remains a critical challenge for large enterprises, costing… Read More »Podcast ¦ Punk CX: How Vodafone, Rabobank and others are driving meaningful results with AI – Interview with Matt Healy of Pega

Podcast : Punk CX podcast Search for original: Link Key Take Aways Leadership involvement in frontline customer interactions fosters a stronger understanding… Read More »Podcast ¦ Punk CX: Equip people with AI to enable them to lead with emotional intelligence – Interview with Miranda Collard of TP

Podcast : Get out of wrap Search for original: Link Key Take Aways The show I Love My Job explores the nuanced… Read More »Podcast ¦ Get out of wrap: 242 – Sam Sanford – Writer & Performer of ‘I Love my Job’

Podcast : Debt Reckoning Search for original: Link Key Take Aways The podcast provides insights into recent developments impacting debt advice and… Read More »Podcast ¦ Debt Reckoning: Front Loading the Joy (Debt advice news)